toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,188 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a product 3 months ago still not received not allowed to cancel and get refund as in processing!!! For 3 months, appalling avoid using”

Helpful Report

Posted 4 years ago

Good Afternoon Wendy, Thank you for your feedback, I am terribly sorry to hear your experience with ourselves has not been the best ! Please can you contact care@toxicfox.co.uk with R001 in the title of your email so one of our care reps can have this experience swiftly turned around for you, as we never want to see any of our customers upset with the service we have provided. Thank you.

Posted 4 years ago

“You reviewed toxicfox.co.uk Add photo I have only given 1 star as it won't allow no stars! I've been waiting weeks and weeks for a jute bag and it was ordered well in time for my sisters birthday on 25th July. We are now 24th August and I now receive no replies to my enquiries. Such poor customer service and if they can't keep up with demand... They should stop advertising and start showing on their website the average wait times.. Not emailing a stupidly long dispatch date once they have taken your money. I could possibly cope with the 30 days if it was actually 30 days.... Im now way way past that😡 Will definitely not recommend or use this company again.”

Helpful Report

Posted 4 years ago

Hello Ashley and apologies for the delay experienced with your order. Please know if you email us at care@toxicfox.co.uk our customer care team will look into this for you and resolve it for you right away. Many thanks

Posted 4 years ago

“Just received a bag which was ordered on the 6th of June got the name right but completely wrong person on bag after so many excuses 😡”

Helpful Report

Posted 4 years ago

Hey there, I am truly sorry to hear this issue experienced with your order. Please know if you email us at care@toxicfox.co.uk our care team will do their best to turn this experience around for you right away. Many thanks

Posted 4 years ago

“Absolutely disgraceful service, I ordered my granddaughter a backpack, Book bag and Face Mask for returning to school, this was over a month ago and I keep being fobbed off, I have asked for a refund but still being fobbed off, just about to take legal action against toxic fox and would never use them again........Don’t Use This Company, They’re Not To Be ReliedOn Or Trusted!”

Helpful Report

Posted 4 years ago

Hello Susan I am truly sorry for the issues you have experienced with your order, please know if you email us at care@toxicfox.co.uk our customer care team will review this and do their best to turn this experience around for you.

Posted 4 years ago

“Hi ordered an item on the 24th of july. I was informed that the item was dispatched on the 3rd of august and would be with me in 3-5 days. Utter lies!! Im still waiting. Reading from the reviews this seems to be a common problem. Utterly shambolic. Poor service. Would not recommend to anyone and have informed family and close friends to avoid.”

Helpful Report

Posted 4 years ago

“I‘m not happy at all, I‘ve waited more than a month for an order which was for a vacation trip. I Had asked in advance, if I would receive it ob time. I am back from the vacation, but the order has still not arrived.”

Helpful Report

Posted 4 years ago

Hey there, I am truly sorry to hear your order has not been received. Looking into our records, this seems to relate to an order that has been completed and dispatched for some time now, if this has not been received please email us at care@toxicfox.co.uk and we will look into this for you right away Many thanks

Posted 4 years ago

“My bags look like zombies on them there awful am furious and can’t even get hold of anyone!!!!?”

Helpful Report

Posted 4 years ago

“If I could give minus stars I would! If I could take away stars I would! Do not use this company- I ordered two nurse jute bags in April 2020 for myself and my colleague as a treat as we have worked tirelessly throughout the covid 19 pandemic! Estimated dispatch was May, I then emailed and was told they were delayed, I then had to email again to be told they were lost and they would be processed again. Some 4 months later I have still not received the products even though my money was taken as soon as I ordered! I have now been told there is a further delay so I therefore finally have a refund being processed. What’s a real shame is that I’ve always wanted a clairebella bag but I will never use this company again! The worst shopping experience I have ever come accross! Never was any real compensation offered!”

Helpful Report

Posted 4 years ago

Hello Clare, I am truly sorry to hear your initial order was lost in the post and the issues you have experienced with the replacement. Looking into this for you I can see that this has since been refunded, however if there is anything further we can assist with please email us at care@toxicfox.co.uk and our customer care team will make sure to assist right away.

Posted 4 years ago

“Brilliant customer service, great quality items.. 🥰”

Helpful Report

Posted 4 years ago

Hey Tracy, thank you for your great review, I am glad you rate our customer care level and products so highly!

Posted 4 years ago

“Fabulous product.... Really fun and different... Very good customer service and delivery Very happy bunny 😊”

Helpful Report

Posted 4 years ago

Hi Cazza, thank you for your amazing review, I am glad you have had a good experience with our products and customer service!

Posted 4 years ago

“I recently ordered an apron but made a typing error on the personalised text. I contacted customer services who responded to my email with half an hour. My order was cancelled and a code issued so I could reorder the apron at no extra cost to myself.”

Helpful Report

Posted 4 years ago

Hey there! I am glad our customer care team was able to resolve this for you quickly and I hope you will elect to order with us again in the future! x

Posted 4 years ago

“Waiting nearly 2 months for item. Have had contact with company they keep advising they will give me 25% refund and the item will arrive.... but neither happens... seems like a scam”

Helpful Report

Posted 4 years ago

Hey Sheryl, I am truly sorry to hear you have experienced issues with your latest order with ourselves. Please know if you email us at care@toxicfox.co.uk our customer care team will do their best to turn this experience around for you in no time

Posted 4 years ago

“I have been waiting 6 weeks for delivery and a month past the dispatch date.. do not use this company! They have taken my money but still no product. Seems like a scam to me 😰”

Helpful Report

Posted 4 years ago

Hey Sheryl, I am sorry to hear of the delay with your order. Please email us at care@toxicfox.co.uk and our care team will look into this for you right away.

Posted 4 years ago

“Will my order come? Ordered a gift early May. When tracking my order it said estimated dispatch 19June. This was later then I needed it but due to covid etc could understand. So had to buy a gift elsewhere. Multiple sales emails sent to me about offers. I've sent multiple emails no real answer until last week when they said 2-3 working days it will be dispatched wait for an email. Its now 5 working days later and 10th July so 2 months after purchase and still no item. I've ordered in the past and had no problems. Very disappointed. Customer care is awful. Just be honest with customers.”

Helpful Report

Posted 4 years ago

Hello James and apologies for the inconvenience experienced. While I cannot locate an order based on the details provided, if you email us at care@toxicfox.co.uk our customer care team will be sure to resolve this for you in no time.

Posted 4 years ago

“Absolutely awful customer service !!! 8 weeks since ordering and over 20+ emails later and still no product received. Every email says ... order in production...! Can not get anyone in customer service to commit to a date the items will be made and dispatched. No option to ring them just email. Why can this company not tell me when the product will arrive? This was a birthday gift bag for a paramedic friend of mine - ordered way in advance - what a shame. I have purchased before and bags were lovely and they actually arrived - whole company let down by horrendously poor customer service.”

Helpful Report

Posted 4 years ago

“Absolutely disgraceful company. I ordered on 21st June and was told that my item would be despatched on 29th June. I emailed on 2nd July as i hadn't received anything and was told that my order had not even been put into production. I wanted to gift it on the 6th July. This company are appalling I will never use them again. I wish I had read these reviews before ordering.”

Helpful Report

Posted 4 years ago

Hello Mandy and apologies for the inconvenience experienced with your order. If you email us at care@toxicfox.co.uk our customer care team will do their best to turn this experience around for you in no time. Take care

Posted 4 years ago

“I placed an order on the 30/04 for two hoodies. Estimated ship date 11/06. As of today the order is still showing in progress. I have contacted customer care twice in relation to this. The first time they took two days to respond advising what I already know...the items are in progress. Second time took them four days to respond and was advised order would be shipped in 3-5 days. We are now at working day 6 since that email and still no further along. I have requested a refund for shipping costs...request totally ignored. Absolutely disgusting service from Claireabella and the customer care is a total joke. I have used them in the past and always been satisfied with both product and service however after waiting over 2 months for an order I will not be ordering from them again. About to start a dispute with the bank for a full refund for goods not received.”

Helpful Report

Posted 4 years ago

Hello Cheryle, I am truly sorry to hear you have experienced delays with your order. Please know if you contact our customer care team at care@toxicfox.co.uk our team will do their best to have this issue resolved for you as quickly as possible.

Posted 4 years ago

“I contacted customer service 3 weeks after placing my order and they said my order will be send next month, that would be 9 weeks after i have placed my order, dont bother to order anything and wait more than 2 months, customer service very unprofessional, waiting for the customer to ask when they receive their order”

Helpful Report

Posted 4 years ago

Hello Maria I am truly sorry for the inconvenience experienced with your order. We provide a wide range of items, all with different estimated production times required, this is due to the hand-crafted (and in this particular case hand-painted) nature of our products. With this in mind, we always make sure to display the estimated dispatch date of each product on the product page to avoid causing any disappointment Looking into this for you, this order has not been delayed and is due to be dispatched in line with the estimated dispatch date as seen in your order confirmation For any further queries please contact care@toxicfox.co.uk and our customer care team will do their best to assist.

Posted 4 years ago

“I have ordered many times over the last 10 years, not the fastest production, but things arrived as per the advised date. I ordered on 29th April as a Birthday gift for 13th May. Once the order was accepted the expected despatch date was 19th May. Although disappointed that this would miss the Birthday (and not within the timeframes on the website) I made my peace with it- especially in such a difficult time. However, the 19th came and went, eventually on the 22nd I emailed customer service. The response email said they would come back to me 24-48 hours. The response did not come until 1am on the 30th May. I was advised that my item was with quality control?! it would be shipped in 1-3 working days subject to quality control! I am still waiting! This will sadly be my last order! I completely understand if something can not be done, If there are supply, staff or delivery issues-but like everyone, I want to be able to make an informed choice- I could have chosen other birthday gifts, so my daughter would have something . I feel as though my money has been taken hostage.”

Helpful Report

Posted 4 years ago

Please know I am terribly sorry to hear that there have been issues with your latest order, I can see from our records that this order has since been received however please know if you contact our customer care team at care@toxicfox.co.uk in regards to any outstanding concerns in regards to this order and the recent feedback you have shared, our customer care team will review this and do their best to turn this experience around for you. Many thanks and hope to hear from you soon.

Posted 4 years ago

“Have been waiting to get my order from the 3rd of may , emails are just ignored, rubbish service , would not order from this company again😡😡”

Helpful Report

Posted 4 years ago

Hello Annemarie Please accept my deepest apologies for the inconvenience you have experienced with ourselves, please know if you contact care@toxicfox.co.uk our team will do their best to assist you as quickly as possible in resolving this issue.

Posted 4 years ago

toxicfox.co.uk is rated 3.7 based on 1,188 reviews