toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,190 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

Write Your review

Tell us how toxicfox.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Very quick to respond. Fantastic.”

Helpful Report

Posted 7 years ago

“Excellant customer service”

Helpful Report

Posted 7 years ago

“Excellent customer service”

Helpful Report

Posted 7 years ago

“I made a mistake with my order and contacted customer service who cancelled my order and gave me a code so I could reorder correctly. Fantastic customer service when it was my fault in the first place.”

Helpful Report

Posted 7 years ago

“Every problem I've ever had was dealt with promptly and fairly”

Helpful Report

Posted 7 years ago

“Package was left in the bin with weeks worth of rubbish”

Helpful Report

Posted 7 years ago

Good Morning Vicky Thank you for taking the time to leave us some feedback. Let me start by offering my apologies for the inconvenience that you have been caused. Having reviewed the order I can clearly see that the courier has left this package in the bin which they determine as a secure location. Unfortunately this was done whilst you were on holiday. From what I see this issue has been dealt with in terms of a replacement being issued and a complimentary mug was also given as way of apology for the inconvenience caused. If you have any concerns please contact our team or myself ASAP. Kind Regards Lee Rowley Customer Services Manager.

Posted 7 years ago

“Customer service very good and quick to respond”

Helpful Report

Posted 7 years ago

“after having issues with customer services yesterday with regards to 2 rucksacks. My review was passed to Lee rowley who was excellent and helped out the issue with a discount for my second daughter was very appreciated! And was quickly sorted thank you again very happy mummy and daughter 😃”

Helpful Report

Posted 7 years ago

Good Afternoon Claire Thank you for your feedback, first and foremost having reviewed your order and recent notes, we do not tolerate any level of abusive language over the telephone and further use will lead to the call being disconnected – our agents under any circumstance are not expected to take any level of abuse, nor as a company do we tolerate it. That being said Claire, as a company and as you will be able to see through our customer feedback in the recent threads below, we care a great deal about our customers and certainly take on board feedback when given to further better our services. The notes within the system detail that your order with ourselves had unfortunately not been processed correctly, the reason being – both names on each of the backpacks was “Elise”. For quality purposes, providing the correct information and also reviewing the purchase by checking the order confirmation lays with each of our customers, our duty from here is to make sure that we create all customer orders to that exact specification – whilst I understand and take on board that this order has come at an inconvenience to you, it is important to note that this is what you had submitted to us on the 07th September, furthermore this is what was confirmed on the order confirmation that was sent to you on this day at 9.49am – this order confirmation details every level of personalisation that has been provided to us. With this in mind, I am afraid we are not in a position to accept a return on your order, what we have produced exactly meets the specification given. What we could look to do to help ease this disappointment is provide you with a discount on a correct replacement – if you would like to explore this option, please email in on info@toxicfox.co.uk for the attention of Lee Rowley who will provide you with further details on this.

Posted 7 years ago

“My niece now has the best book bag in her class :-) Thank you very much! Xxx”

Helpful Report

Posted 7 years ago

Good afternoon Jade Thank you for taking the time to leave us some feedback. I have reviewed your order and let me start by apologising for the delay in us getting this order to you. All of our products are hand crafted and this is why we can only ever provide estimated dates. I can see your order was dispatched yesterday and I replied to your email within 1 hour with this tracking information, this however is the only email I can see that was received. If you have any further enquiries please contact me directly at info@toxicfox.co.uk and I will be more than happy to help. Lee Rowley Customer Service Manager

Posted 7 years ago

“everything perfect!!”

Helpful Report

Posted 7 years ago

“Still waiting on my item it's been 2weeks seen I placed an order,i was told my item would be with me on the 7th of September it's now the 10th of September and no information on my item.”

Helpful Report

Posted 7 years ago

Good Morning Magda Thank you for taking the time to leave us some feedback. Let me start by offering my sincerest apologies for the service you feel you have received. I have looked into this order and confirm this was sent on 06/09/2017 and delivered on 08/09/2017. Please accept my apologies for any inconvenience this caused. If you have any further enquiries please contact me directly Kind Regards Lee Rowley Customer Service Manager

Posted 7 years ago

“""I was meant to receive my suitcases on 6th September. I understand that it is an estimate so I called to see when they would be delivered. They haven't even been dispatched and it's the 8th. I called the customer service team and the lady said I would receive an email from her with my delivery date however I have still not received an email! The 2 cases cost nearly £300”

Helpful Report

Posted 7 years ago

Hi Molly Thank you for your message, i am sorry to read of your disapointment. Please be advised that the personalised suitcases take approximately 7 working days to produce, i am sorry if this had not been communicated to you clearly. Please be advised that your order has been dispatched today with courier DPD local and with this in mind you should be safely in receipt of your order on Monday. Separate to this message Molly, i will send you an email directly which will detail your parcel tracking information so that you can keep a track of this parcel. I apologise for the inconveniance caused Molly and hope that we can see you shop with the toxicfox brand again in the future.

Posted 7 years ago

“Really happy”

Helpful Report

Posted 7 years ago

“Love my bag”

Helpful Report

Posted 7 years ago

“Ordered my item last week Sunday had a confirmation everything was fine, four days late I decided to check my email nothing on my parcel. So I decided to email the company to see what was going on with my order,got a reply straight away which was really nice got told my parcel was out for delivery.today I decided to track down my parcel to find out my parcel hasn't been out yet for delivery and it's going to take 2-3 working.”

Helpful Report

Posted 7 years ago

“That there deliver is nice”

Helpful Report

Posted 7 years ago

“Yesterday I ordered a lunch box and today had an email saying the lunchboxes were on offer. Naturally slightly irritated as the saving was quite significant and it had been less than 24 hours since my order. phone and spoke to Lee who said although he couldn't change my order to the promotional price he could offer a significant discount on an additional item if I was interested. I have purchased several items from them in the past and my daughter had her eye on a new dance bag. Lee offered me a personalised voucher code for 40% off. I was planning to buy this item for a christmas present anyway. The discount exceeded the amount I would of saved on the lunchbox and Lee was very professional. Very happy with the service from Lee at Toxicfox. He was friendly, listened to what I had to say and found an agreeable solution.”

Helpful Report

Posted 7 years ago

“A gentleman called Luke has literally made my day!!!! Ensuring my daughter gets her beloved claireabella bag in time for her trip to Vegas for her 21st. Fantastic customer service couldn't do enough to help x”

Helpful Report

Posted 7 years ago

“I am the proud owner of several items and they have all been fabulous!”

Helpful Report

Posted 7 years ago

“Responded and set with my query, quickly and efficiently”

Helpful Report

Posted 7 years ago

toxicfox.co.uk is rated 3.7 based on 1,190 reviews