toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,190 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a canvas bag I wanted it to have brown hair so it looked like my daughter but when it came the hair is a purple colour, after contacting them 3 times and sending photos of it I haven't heard a thing back , won't be ordering anything else from this website again. Poor customer service.”

Helpful Report

Posted 8 years ago

“Made my purchase through quidco,cashback was refused with no explanation but to be honest the clairabella bags were not what I expected, they aren't detailed enough to actually look like anyone and the quality of the bag is poor for the price. Never again.”

Helpful Report

Posted 8 years ago

“I wish I had read reviews first. Customer service is appalling to deal with. I put in an order for my daughter's xmas last night. I would never spend so much on a bag so wanted it to be the perfect gift. You have to choose about 6 things to personalise it, I left out skin tone. I phoned at 9am before my order could possibly be processed so I could amend. I was put on hold for about 10 minutes then it just kept ringing out. Phoned again. Nothing. Got lots of email replies to be told there was absolutely nothing they could do. Most companies would try & help out a paying customer, considering the circumstance. Very disappointed at the poor customer service. Would definitely not recommend his company.”

Helpful Report

Posted 8 years ago

“Delivery date given was 23rd November, it is now 28th November, gift ordered was for my wife's 60th Birthday which is tomorrow 29th, gift to late for birthday, I have tried many times by mail and phone customer service sorry about my English but it is crap, wish I had read reviews before placing order, will not use this company again.”

Helpful Report

Posted 8 years ago

“Everything.”

Helpful Report

Posted 8 years ago

“I ordered a tote bag and make up bag for my daughter, the print was as expected but the quality of the bags are really poor, both items are over priced and I should have paid half of what I have paid. I won't be ordering again.”

Helpful Report

Posted 8 years ago

“Paid 25 pounds for a phone case and was sent the wrong phone case with total wrong design. Willing to take your money but not willing to rectify their mistakes. 25 pounds down and have a phone case I cannot use. Thanks for nothing Claireabella!!! Apparently the person running your facebook page has nothing to do with toxic fox? Yeah ok. Wish I'd of read the most recent reviews before you took my money. I've included photos of the order and item received.”

Helpful Report

Posted 8 years ago

“I put an order in and I am beyond not impressed I was told shipping was $4 then charged $30 on top of that I typed in my daughters names and then all of a sudden it was not put through the way I had typed it and I contacted them the next day before the next business day as I ordered on a weekend and now are arguing saying I can not cancel my order when I did not agree to $30 shipping as well my writing on my item was not what I agreed upon as well Really really not impressed especially being over charged what I was told shipping was”

Helpful Report

Posted 8 years ago

“Please be aware this company has extremely poor customer service. I put order through for personalised item and the system had missed it off, I contacted them straight away, then they emailed me back 3 days later saying too late. I called them and they still didn't resolve it. For very expensive items you would expect good customer service but no, they just want to take your money, never again.”

Helpful Report

Posted 8 years ago

“I ordered my large suitcase £159.99 in late July with expected delivery early August for my holiday early September. Upon first use the front of the inner cover of the suitcase has come away. I emailed the customer services team to be told the suitcase manufacturer said this is normal so the customised bits can be placed inside. I appreciate this but still feel this should be sealed shut as I have not bought a suitcase to put it back together myself. I may as well take the front material of the suitcase off and have the bare front of the case visible inside as its not secure. To make matters worse I have did as instructed but the front of my case continually pops back our. Which in my eyes for a case this expensive is not acceptable. I provided photographic evidence to be told id have to pay for a return to have an inspection on the case. Considering I paid so much for the case and delivery and the unacceptable quality that I've received I would not recommend. I feel I have just wasted my money on a product which is not fit for purpose and that their customer services department have refused to take ownership for or provide a satisfactory resolution. What a waste of money. My sister was due to buy a second case but has been put off by the whole experience. I have bought better quality suitcases from primark and TJ Hughes and this case wasn't wven 30 days old when first used and encountered the issue. If I was anyone I would save myself the money and hassle of speaking to their customer service department and buy a suitcase elsewhere. Very unsatisfied customer. Louise”

Helpful Report

Posted 8 years ago

“Received my order- broken into 4 pieces. Advised they would send another and it be sent quicker as it was for a birthday present. Still waiting for a replacement. Contacted customer services there only reply was a tracking reference that shows it has not been dispatched!”

Helpful Report

Posted 8 years ago

“I would give this a 0 star if I could! What a shambles this company is! I placed an order last Sunday and was told 10 working days for delivery! And I go on holiday next Tuesday! Never received a confirmation email about the order so I was chasing that for about a week to check that they had received the order only to be ignored! Finally after a week I got a reply to say It won't be here on time and will arrive after I go away! Great! And only then to be told to pay an extra 5 pounds for it to be deliverd faster! So I decided just to cancel it and look for another! But then I was told I cannot cancel this order!!even tho It hasn't even been dispatched yet the order was completely forgotten about untill I emailed them in the first place! Save your money and don't order by the looks of things it isn't worth the money or the hassle! By law you have a 14 day cancellation right! From reading the other reviews it falls to bits and isn't worth what it's priced at! Also very rude and condersending customer service. Do not order from here.”

Helpful Report

Posted 8 years ago

“I ordered 10 mugs. 40% of my order came smashed due to insufficient packaging. I emailed my complaint to give toxic fox time to redeem themselves. 4 emails, a message on the answermachine and 6 weeks later I am still awaiting a reply let alone an apology or solution. Very unprofessional which is a shame as the mugs were a perfect gift for my colleagues.”

Helpful Report

Posted 8 years ago

“Not very happy I had made a mistake with the order as was changing outfits I contacted you straight away to make amendments I was told this was added to order came was not not correct my name is Samantha and it looks like samartha due to the writing I have sent it back unable to change the name but added accessorie for me but the bow on the front looks a mess and is just tied to the bag this is my 2nd bag and put in and order for a 3rd and this 1 is not made with the same live my 1st bag was made with, I am a little bit upset with my order”

Helpful Report

Posted 8 years ago

“Ordered a ClaireaBella lunch box for my daughter, turns out to be a basic box which I could have purchased locally for £6, meaning I effectively paid £14 for a personalized sticker, which will wear off the first time it's washed. Not impressed.....”

Helpful Report

Posted 8 years ago

“My wife bought a custom made hessian bag for £40 it was very nice but has now worn go rough at both ends after only light use. It very similar to the ones sainsburys used which I have had for years without similar problems. Very disappointed. All I get from their customer services was the offer of a discount on a new bag as the guarantee is only 3 months.”

Helpful Report

Posted 8 years ago

“I ordered passport cover and large suitcase my daughter loved them ordered on the Friday delivered by Monday couldn't fault service..had to alter pictures a bit because did not have much to choose from and wanted it to be a girls body instead of a woman's but still looks great thank you x”

Helpful Report

Posted 8 years ago

“Regardless to the slight mix up with my Clairabella order, toxic fox handled it perfectly. They were polite and offered to fix the problem straight away, quickly and easily. Amazing customer service! Thank you toxicfox.co.uk and Clairabella x”

Helpful Report

Posted 8 years ago

“Bought a large claireabella jute bag. Great service from toxicfox. My bag was exactly how I wanted it with so much care and detail gone into it and personalised just for me! Ordered two weeks ago and the bag arrived on time when it said it would. Great email updates as to if my bag was ready for dispatch, when it was dispatched and a date at the latest that would be with me. Great idea and i personally recommend this item!!”

Helpful Report

Posted 8 years ago

“Bag was lovely though a bit smaller than I expected. I ordered pink dress etc. but got blue, as it was a present I couldn't do anything about it but thankfully the girl really liked it so it wasn't a problem. Arrived when said it would, generally very happy.”

Helpful Report

Posted 8 years ago

toxicfox.co.uk is rated 3.7 based on 1,190 reviews