toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,189 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,189 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this company is now INSOLVENT. DO NOT BUY FROM THEM!!!!! They continued to trade and took our money after they went insolvent. DISGRACEFUL.”

Helpful Report

Posted 6 years ago

“Ordered two bags almost a month ago on friends' recommendation and still not arrived. When I chased last week I had an email from Asa Burke last week saying it was being despatched royal mail but still nothing has arrived AVOID AVOID AVOID.”

Helpful Report

Posted 6 years ago

“Used this company a number of times in the past for myself and for gifts for friends, and was always delighted with the products, service and delivery. What has gone wrong???? Placed an order in their birthday promotion (early April) and still haven't received my bag. It always appear to be in production and no-one seems to be able to say when it will be available for delivery. the phone system is never working - always getting maintenance done. They seem very able to to continue sending me emails offering various discounts every other day. (one has just popped into my email box just now - yet they didn't send me a GDPR one!! Still hoping to receive my bag before I leave for holiday on Friday, but to be honest I'm not holding out much hope :( I am one very disappointed ClaireaBella customer. My advise - avoid where possible until they get their act together. I've also noted they haven't responded to any comments on here which again is poor customer service.”

Helpful Report

Posted 6 years ago

“Placed my order easily on website. Received excellent customer service from Asa who communicated with me on my delivery and ensured I received my order in time for my holidays. Always very happy with the service and products. Definitely recommend this company.”

Helpful Report

Posted 6 years ago

“Very Poor . Bag purchased 3 months ago , and still no bag !! contacted the team several times and they just keep saying that the bag is in production !! Asked for a refund several times but not given !! Phone lines are never working either !! need reporting to trading standards.”

Helpful Report

Posted 6 years ago

“Had a problem with my order and was rectified not even an hour later with no hassle at all. very helpful, great customer service :) product was Amazing will defiantly be ordering again :)”

Helpful Report

Posted 6 years ago

“I had a problem with my order. So in a panic as it was bank holiday weekend I emailed. I had a reply extremely quickly and the problem was resolved. I was able to reorder the correct item straight away. I also contacted toxicfox about my delivery, where I also got a very quick response and answer. Really Pleased. My little girlie made up with her new personal lunchbox :-) x”

Helpful Report

Posted 6 years ago

“Quick to take your money but terrible customer service. Ordered 4 canvas bags 3 and a half weeks ago, was told a week for delivery and am still waiting. It appears as though only 1 person (Asa) works for this company. Maybe they should employ more staff in order to fullfill customers orders. Will not use this company again.”

Helpful Report

Posted 6 years ago

“Bag ordered one month ago £45 and still no bag! Emailed several times can not speak with them as telephone lines do not work. Do not use!”

Helpful Report

Posted 6 years ago

“Item not arrived and phone number is not valid no email reply either bunch of scammers disgraceful”

Helpful Report

Posted 6 years ago

“A little mishap with the bag but this was sorted quickly by Asa. Thank you for your help and I will definitely be shopping here in the future.”

Helpful Report

Posted 6 years ago

“I would like to say i have not had the best experience following a complaint but i want to personally thank asa burke for stepping in and rectifying this. I am extremely grateful for their help and their resolution was great! Thank you again”

Helpful Report

Posted 6 years ago

“Mrs. Asa has been very helpful by fixing the situation after I received a wrong item I've ordered. The customer service is very efficient.”

Helpful Report

Posted 6 years ago

“Excellent customer service.. fantastic products!!”

Helpful Report

Posted 6 years ago

“Worried after the bad reviews my case was alittle late but Def worth the wait it’s amazing”

Helpful Report

Posted 6 years ago

“Superb customer service. Fantastic products. Special thanks to Marvin👍🏻”

Helpful Report

Posted 6 years ago

“Very fast response to my emails, fantastic customer service plus fantastic quality products.”

Helpful Report

Posted 6 years ago

“Im due to go on holiday in 1 weeks time, I ordered one of your gorgeous beach towels and noticed I would be on holiday by the delivery date. Asa was absolutely amazing, pushed my order so it would get to me right in time for my holiday. Absolutely awesome customer service, definitely shopping here again!”

Helpful Report

Posted 6 years ago

“I have ordered lots of fabulous products for myself and my children always first class customer service”

Helpful Report

Posted 6 years ago

“Asa was extremely helpful when my order was lost in transit - she was quick to help”

Helpful Report

Posted 6 years ago

toxicfox.co.uk is rated 3.7 based on 1,189 reviews