Toys R Us Reviews

Name: Toys R Us
Address: Toys R Us, FREEPOST NAT 3362, Gateshead
Rating: 1.71

1.7 Rating 55 Reviews

18 %

of reviewers recommend Toys R Us

Company Reviews

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Phone:

0845 367 7878

Location:

Toys R Us, FREEPOST NAT 3362
Gateshead
NE10 8BR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I telephoned the store to see if they have Minnie Mouse. The person that took my call said yes and he will hold in the back. I came in today NO MINNIE IN THE BACK IN FACT NO MINNIE IN THE STORE. The worst customer service I have ever experienced and no respect to your PAYING CUSTOMER. DD”

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Posted 2 years ago

“I can’t wait to see them back My favourite store”

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Posted 2 years ago

“Worst experience and customer service ever…. Honestly don’t waste your time ordering from them !”

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Posted 3 years ago

“It was a bad experience from the start. I went in for balloons for my nephew (who's in hospital) and some toys for my toddler. I ordered balloons as soon as I walked in and was disappointed to discover 45 min later that they had only managed to blow one balloon in that entire time. Not waiting to wait too much longer, I reduced my order by half and told them that I had to get going. I paid for my order (balloons + toys etc) and when I got to the hospital and opened my back door, half of the balloons flew out of my vehicle. Super annoyed that the balloons weren't properly affixed to the weight I gave the remaining balloons (3) to my nephew. I had no intention of going back to the store but decided to look at the receipt for some reason and noticed that instead of charging me $0.99/ balloon I was charged $21.99/balloon for a total of $89.96. I went back to the store shortly after to get that refunded and the young store manager (Isabelle) told me that they don't even carry that item in the store. I responded "What you carry in the store is your business, ma'am. The problem is that I have been charged multiple times for it in error." She hesitated before returning the money to my credit card. Then when I told her about the balloons I had lost, she told me once I leave the store the balloons are my responsibility. Which I agreed to whole heartedly. But it's their job to blow the balloons, and properly affix them together to the weight that I purchase from them. She agreed and said that she would train her staff better. But she couldn't do anything about the lost balloons, in fact she told me that I still had to pay for them. Instead of waving the $3.97 for lost balloons that I was grossly overcharged for. My advice: TRAIN your staff better. Rethink your customer service model. Put your customer FIRST!! For $3.97 she could have reversed my experience but chose to continue the path of terrible customer service. I now understand why ToysRus went bankrupt in the US.”

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Posted 3 years ago

“I went in looking for a present for my niece's birthday, there was next to no stock, the lighting was bad and the only staff member I could find was rude, he was screaming "they closed last week, you are trespassing" and chased me with his German Shepherd, needless to say I won't shop there again!”

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Posted 6 years ago

“2 disgraceful rude managers just kicking me out after I ask refund....”

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Posted 6 years ago

“Toys R Us is an absolute shambles of a company. Ordered two items. One item delivered to the wrong address and then turned out to be the wrong item. Other item I was told I could not have as they were out of stock even though I could still add it to my basket online after they told me it was out of stock. Then had to use the ridiculous ticket system to sort out redelivery of the original item that they sent out wrong. No way to talk to an actual human on the phone. Absolutely ridiculous. The redelivery got lost in the post and it has taken me days to get someone from the customer service team to actually reply to me to tell me the redelivery was lost in the post. And then to top it all off I am a student and am only home for Christmas and will not be here to accept a third redelivery attempt, so asked for it to be sent to a different address. But no, Toys R Us are even incapable of printing out a new shipping label with a new address to stick on my parcel. Literally the worst customer service I have ever experienced. Be warned. DO NOT BUY FROM THIS INCOMPETENT COMPANY THEY WILL MESS EVERYTHING UP.”

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Posted 6 years ago

“I reserved a quad bike as I've been in hospital for 2 weeks as my little boy has leukaemia so I was picking up Xmas eve. I then get a phone call to say it's notavailable and sold. I buy all my Xmas presents for my kids from you butnot anymore bloody disgusting ...”

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Posted 6 years ago

“Ordered my daughter a bike and 4 weeks later still not received it. Happy to take my money but not delivered the goods! And now you say no longer in stock! Very disappointing!”

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Posted 7 years ago

“Ordered a bed. Parts missing, Toys R Us extremely unhelpful. Numerous e-mails and phone calls to no avail. Staff rude at times. Very disappointed. Will be returning bed and have had to buy another one from Amazon.”

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Posted 7 years ago

“Today I bought from Toys R Us some presents for my son’s birthday, one of which was an office stamp. At the till I noticed that the stamp was faulty. The customer assistant asked me to go into the store and look for a stamp that is working, to replace the faulty one. I did that and found another product, but at the till I checked it and it had the same problem as the first one. The same customer assistant from the till didn’t wait for me to check the product and closed the receipt. After checking the product, at the till, I asked for a refund. The customer assistant directed me to the customer service to receive the refund. At the customer service desk they asked for my personal details (name, address, phone number) in order to give me a refund, which I didn’t agree to give because I paid with a card, so I refused. I asked to speak with a manager to sort out the problem, but the manager was rude and the reply was that “this is our private policy, you’re not allowed to see it and if you don’t give us the details, we will not refund you”. I find it unprofessional and even illegal to be asked for my personal details for a refund, considering that the payment was made 2 minutes before with a card. I am really disappointed of the offered services of Toys R Us Southampton and I will not be shopping there again. I’ll redirect my Christmas shopping for my children somewhere else and I will not be recommending this shop to anyone again. You lost a customer, and even more.”

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Posted 7 years ago

“rubbish customer service!!!”

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Posted 7 years ago

“We visited the Stockport store yesterday and purchased a Silver Cross Pioneer travel system for our daughter and son in law's first baby...not due to arrive until January, so we chose to use the scheme which would enable us to leave the items in store until needed. It's a great deal with the car seat free. We had done a lot of research but had missed another great deal elsewhere which offered not only the car seat but the pushchair liner and nappy changing bag to match too. I rang the store the next morning to see if they could do anything about this. They were brilliant and Danielle from their baby department who had served us the day before, sorted it and price matched...great customer service Danielle... Happy new mum and dad to be and happy Grandparents!”

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Posted 7 years ago

“The service my son and I recieved from Callum in the Carlisle store was superb he was extremely helpful and went out of his way to help my son with his purchase price matching and giving great advice.”

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Posted 7 years ago

“All looked good on the web site. An "instant" text message that the product was reserved with a promise of a message "within 29 mins" to say it was ready. 29 minutes became 45 minutes, still ok. At the store there's just a small notice to say collect at "Babys r us Information point" no directions. At the ed of Babys r us there is an information point and a collection point. The collection point says collect at the information point. No staff at either, but several customers. Eventually someone arrives and looks disparagingly. "This is not the collection point" he says. You need to be at the Information point. We point out the large sign saying Information Point." Obviously we are really stupid. "Not this information point the babys r us information point. It's round the corner that way, It's a bit hidden and it doesn't have much of a sign..." Go round the corner, it's still not obvious. Eventually another staff member points to a small till and then finds the goods and send us off to the checkout. I'm left feeling that Toys R Us want us to shop at Amazon in future., I will not be back.”

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Posted 7 years ago

“I wont recommend. I ordered a Fiat500 motorised car for daughter's birthday with named delivery. It didnt arrive on time, and when we finally got it...so many missing parts. very disappointing!”

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Posted 7 years ago

“Most of the time they have very rude and nasty staff.They are very unprofessional and moody.They are only interested for your money and if you have any problem with goods bought from their stores they would not try to help or to resolve anyting. They treat their customers very badly and nobody from ToysRus trying to do anything about this ongoing issue.Very disappointing! Shame for UK”

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Posted 7 years ago

“So today i went to the store with my son, who wanted to buy an electric car which you can sit in. So i said that he can try them out can see which one he like, this led to a EXTREMELY rude member of staff called Danny to say 'kid what are you doing, get off' in the most ignorant tone. This led my son to cry. So toys, sort out your staff or you'll lose thousands of customers do to your Danny's.....”

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Posted 7 years ago

“Visited store today to make toy and car seat purchase. I was unable to find staff on shop floor as I was unable to find toy...upon finding staff who showed me what I was hoping to buy I was appalled that a £25.00 soft toy looked as though they had been thrown on the shelf and were not protected by packaging... I then decided to go and get my Grandson a car seat for my car .. I asked a member of staff if I was able to have product knowledge on the seats ...to be told if I didn't know the Weight of the child they couldn't help....Toys r us take an example from Halfords and provide scales and height chart along with great customer service”

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Posted 7 years ago

“Most horrible retailer that i ever experienced! AVOID AT ALL COSTS!!! MISLEADING COMMUNICATION AND PRICE OFFERS, TERRIBLE SIMPLY STUPID MANAGER ON DUTY AT PRIORY LANE (LONDON) STORE AND TO TOP IT ALL UP WHEN I CALLED NATIONAL CUSTOMER SERVICE LINE - ALL THEY DID TO CORRECT THEIR MISTAKES WAS TO TAKE MY NUMBER, BUT NOBODY ACTUALLY CONTACTED ME BACK WITH ONLY OUTCOME A CHARGE FOR SPECIAL ACCESS NUMBER ON MY PHONE BILL!!!!”

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Posted 7 years ago

Toys R Us is rated 1.7 based on 55 reviews