Trade Counter Direct Reviews

Name: Trade Counter Direct
Rating: 4.60

4.6 Rating 639 Reviews

90 %

of reviewers recommend Trade Counter Direct

4.6

Based on 639 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If there was a disastrous star, i would have pressed it. Bought items, paid immediately. After 6 days they told me that they dont have the order because of Paypal mistake (but, like a miracle, when I sent them an enquiry they told me they just received the order), after another 4 days I ve texted them about the promise of fast shipping, the reply was "there is one item from your order which is not in stock" and i asked why no one inform me about this issue. (obviously no answers). I confirmed the order even with one of the items missing, passed 5 days and asked for an update (no answer), asked again the day after, they told me they passed them to the courier asap and will ship immediately so I asked for a tracking number. After 2 days they sent me the tracking number, I waited for 4 days and sent them an email asking why on the courier website there is no information regarding my parcel. Want to know the reply, Oh we are sorry but the courier told us that they cannot ship this item. And again, no one dared to even send an email. What a disastrous way to threat your customers. At least refund was quick.”

Helpful Report

Posted 6 years ago

Hi Josef, Thank you for your review, we appreciate you taking the time to let us know your experience and we are terribly sorry for your experience with us at this stage. As you can see from other reviews we do provide an excellent service normally and you can rest assured we will adjust our practices to make sure that this never happens again to anyone in a similar situation to yourself. Unfortunately your location, MALTA, should have been picked up by our team and we should have realised that we cannot ship loose batteries to islands due to customs restrictions. Either way this transaction would have resulted in your order being cancelled but honestly and with the sincerest apologies we should have dealt with it on the day of your order. We have taken this on board because of your review so for that we sincerely appreciate you letting us know. Kindest regards, The TCD Team.

Posted 6 years ago

“Easy good support”

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Posted 6 years ago

Hi, Thank you for your 5 Star Review, We look forward to having you back in the future. The TCD Team

Posted 6 years ago

“Great communication and very fast dispatch competitive prices.”

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Posted 6 years ago

Hi, Thank you for trusting us with your order, we look forward to having back in the future. Kind Regards TCD Team

Posted 6 years ago

“Happy with my purchase would use again”

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Posted 6 years ago

Hi Thank you for your review. We look forward to having you back in the future. Kind Regards The TCD Team

Posted 6 years ago

“Excellent service goods arrived on time.”

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Posted 6 years ago

Hi, Thank you for your 5 Star Review. The TCD Team

Posted 6 years ago

“Good web site easy to use the saw I bought is great it was delivered to a pick up point close to my home One of the main reasons I use TCD is the prices are always competitive”

Helpful Report

Posted 6 years ago

Hi, Thank you for your feedback. We do try and be as competitive as possible. Kind Regards TCD Team

Posted 6 years ago

“Best price around bit slow on shipping but cost was great.”

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Posted 6 years ago

Hi, Thank you for your feedback. We do appreciate all feedback. Kind Regards TCD

Posted 6 years ago

“All went very well many thanks. Will be using TCD again”

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Posted 6 years ago

Hi, Thank you for trusting us with your order, we look forward to having back in the future. Kind Regards TCD Team

Posted 6 years ago

“Item is what it says very pleased with the tool and the service”

Helpful Report

Posted 6 years ago

Hi, Thank you for leaving your Review. The TCD Team

Posted 6 years ago

“Good company, fast and reliable”

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Posted 6 years ago

Hi, Thank you for Leaving your review. Kind Regards TCD Team

Posted 6 years ago

“It was absolutely good service and customer dealing.”

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Posted 6 years ago

Thank you for trusting us with your order, We look forward to having you back in the future. Kind Regards The TCD Team

Posted 6 years ago

“Paid for next day delivery received 3 days later not the best start But got a refund on the postage so not all bad Would use again”

Helpful Report

Posted 6 years ago

“A Great Team with a powerful support ! Thanks !”

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Posted 6 years ago

Thank you for trusting us with your order, We look forward to having you back in the future. Kind Regards The TCD Team

Posted 6 years ago

“Good discounts Quality tools”

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Posted 6 years ago

Hi, Thank you for your feedback. We do appreciate all feedback. Kind Regards TCD

Posted 6 years ago

“Recommend seller”

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Posted 6 years ago

Hi, Thank you for leaving your review. The TCD Team

Posted 6 years ago

“Didn’t have any interaction with TCD, this was because the website was so easy to navigate and I knew what I wanted. The price of the drill was cheaper than anywhere else so feel I got a bargain. Delivery was as detailed so no complaints there, and I’m really pleased with the drill. A pro quality drill at DIYer prices. Perfect.”

Helpful Report

Posted 6 years ago

Thank you for leaving your review, We strive for the best customer experience as possible and are happy to hear this is paying off. Thanks The TCD Team

Posted 6 years ago

“I have retracted my original review and changed my rating from Very Poor to Good due to how TCD responded to my complaint and understood why I was frustrated. Thank you for sorting.”

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Posted 6 years ago

“Awesome product with and awesome delivery service !”

Trade Counter Direct 5 star review on 3rd December 2018

Helpful Report

Posted 6 years ago

Hi, Thank you for your feedback. We do try and be as competitive as possible. Kind Regards TCD Team

Posted 6 years ago

“Very quick delivery excellent service thanks”

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Posted 6 years ago

Thank you for trusting us with your order, We look forward to having you back in the future. Kind Regards The TCD Team

Posted 6 years ago

“Very good service. You just need to include invoice with goods as I have had to request an emailed invoice each order.”

Helpful Report

Posted 6 years ago

Thank you for leaving your review, We will take your comments in hand and work to further improve our system. Kind Regards The TCD Team

Posted 6 years ago

Trade Counter Direct is rated 4.6 based on 639 reviews