Trade Taps Reviews

Name: Trade Taps
Address: 11L-11M Milton Park, Abingdon
Rating: 4.63

4.6 Rating 1,911 Reviews

91 %

of reviewers recommend Trade Taps

Company Reviews

Questions

Metrics

4.6

Based on 1,911 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01235 608 845

Email:

customer.services@tradetaps.com

Location:

11L-11M Milton Park
Abingdon
OX14 4RS

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Trade Taps 1 star review on 23rd February 2023

Anonymous

Trade Taps 5 star review on 26th April 2017

Sharon Smith

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, good descriptions and super delivery”

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Posted 5 years ago

“looking for a cystern for built in furniture, ours had leaked aowoom making a right mess. Found it on line, delivery was timely.Now drying out and up and running . Thank you”

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Posted 5 years ago

“Value for money quality product and despatched very quickly. Great communication and helpful staff.”

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Posted 5 years ago

“Staff on phone were really helpful finding the right product and then fixed my chosen delivery day. Great service.”

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Posted 5 years ago

“One of the few online stores to hold stock of the Roca cupboard. Competitive prices, quick order turnaround and delivery made for a great overall experience.”

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Posted 5 years ago

“As good a price I could find for this tap. It was posted promptly and arrived on the day arranged, with a phone call from the driver to say he was on his way.”

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Posted 5 years ago

“When there is a problem, the remedy is prompt and without drama. That's the way it should be.”

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Posted 5 years ago

“Goods did not arrive on promised and confirmed delivery date.”

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Posted 5 years ago

“great products. arrived next working day too. top marks!”

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Posted 5 years ago

“Excellent service, speedy delivery.”

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Posted 5 years ago

“Delivery was next day great news for our business will definitely use again”

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Posted 5 years ago

“had what I needed in stock at a very reasonable price, delivered in 48hrs with a phone call. what not to like!”

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Posted 5 years ago

“Delivery time really excellent. Less that 24 hours! Item purchased waiting to be fitted.”

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Posted 5 years ago

“Absolutely! The call to you was answered promptly and perfectly My request for a new shower replacement was delivered the very next day The plumber installed it the same day !!!! I would recommend your service un- reservedly with SIX !!!! stars”

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Posted 5 years ago

“I bought what clearly appears to be advertised on Trade Taps site to be a complete toilet cistern, pan and lid. I bought it here instead of B&Q as the price was better. However, I was only delivered the cistern. I rang and spoke to their customer services and the lady undertood the issue and advised that I needed to explain in an email to them the issue. This proved to be a complete waste of my time. When you buy a toilet cistern on this site the pan is greyed out, when you buy a pan, the cistern in greyed out. When you buy a complete cistern and pan system, both parts are clearly visible. The product I bought showed the entire toilet unit giving the impression you are buying an entire toilet system. To avoid incurring wasted time and cost for both themselves and myself; I also wrote to Trade taps and offered to buy the missing toilet pan and seat from them if they charged me in total the same price that I could have bought it from B&Q for. I felt this was a fair resolution given the lady in customer services said they often price match B&Q as long as you send them evidence the product is available from them. I was really really disappointed when they wrote back and basically said no. In effect, I still have a broken unusable toilet in my house and a cistern that will not fit it. Trade Taps simply do not care about their customers. Am currently seeking legal advice and have been advised I have a very strong case in the small claims court. I feel so strongly about this that I have also provided this information to Trading Standards. In the meantime, my strong advice to anyone is that this company is a case of 'if it's too good to be true, then it definitely is'. They do not care about their customers. In my experience, as long as they have your money, they are not interested in following up any problems. Even when you are trying to meet in the middle to resolve an issue that clearly stems from their poor product descriptions, they simplydo not care. BUY FROM B&Q IT'S A LOT SAFER.”

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Posted 5 years ago

“good help from the people on phone”

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Posted 5 years ago

“Contact with staff efficient and friendly”

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Posted 5 years ago

“My order has been delivered somewhere else, I have been promised a POD but have not received that one either. Would be good if I received my order as soon as please!”

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Posted 5 years ago

“Good product, good price, speedy delivery. Excellent service.”

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Posted 5 years ago

“Very fast delivery. Extremely efficient company will use again and would highly recommend.”

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Posted 5 years ago

Trade Taps is rated 4.6 based on 1,911 reviews