Trade Taps Reviews

Name: Trade Taps
Address: 11L-11M Milton Park, Abingdon
Rating: 4.63

4.6 Rating 1,912 Reviews

91 %

of reviewers recommend Trade Taps

Company Reviews

Questions

Metrics

4.6

Based on 1,912 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01235 608 845

Email:

customer.services@tradetaps.com

Location:

11L-11M Milton Park
Abingdon
OX14 4RS

Write Your review

Tell us how Trade Taps made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly what I ordered and delivered exactly when they said they would”

Helpful Report

Posted 6 years ago

“Quick delivery and product was as expected.”

Helpful Report

Posted 6 years ago

“The item I ordered had parts missing. These things happen but it was a nightmare trying to get Trade Taps to source and deliver either a replacement item or the missing parts. Eventually I asked for a refund which was agreed, but despite returning the item, it was more work by me to actually get the money refunded. The problem seems to be one of total inefficiency rather than a lack of honesty. It's not how a company does when the order goes right that counts but how they perform when something goes wrong! Seriously life is to short to waste this much of it on what should have been a simple transaction!”

Helpful Report

Posted 6 years ago

“Easy ordering and friendly delivery driver”

Helpful Report

Posted 6 years ago

“superb advice and simple ordering over the phone, and delivery 24 hrs ahead of scheduled. Highly recommended”

Helpful Report

Posted 6 years ago

“Product description in website was clear and helpful, but status of shipment cannot be tracked hence only 3 stars.”

Helpful Report

Posted 6 years ago

“I ordered a Grohe Rainshower Ceiling F10, and was delivered a Rainshower F10. The difference lies in the mounting. My delivery note says Rainshower Ceiling F10 with the product code for the Rainshower F10. The company refuses to pay return costs as the claim to have delivered the correct product based on the product number. I unsuccessfully tried to convince a very rude customer services representative that as a customer I rely on the product description and product picture and cannot be expected to double check the product numbers for every oder I make. In fairness, I have to say that the person I spoke to first, before the case was handed over to customer services was very helpful and tried to exchange the product which was unfortunately not possible. Be aware, that TradeTaps relies heavily on drop shipment meaning that orders are fulfilled by third parties and make sure you double check all product numbers when you decide to order. Otherwise, you might well end up with a toilet instead of a shower. The product number counts!!”

Helpful Report

Posted 6 years ago

“I was chuffed enough when I found the item I was looking for on Trade Taps then double chuffed when it was better priced than I’d found on other sites. Delivery was quick, within a couple of days, the delivery came when the update emails said it would and the delivery man was professional and informative. I wouldn’t hesitate to use Trade Taps again.”

Helpful Report

Posted 6 years ago

“Delivery and service was excellent”

Helpful Report

Posted 6 years ago

“Efficient and professional service”

Helpful Report

Posted 6 years ago

“Absolutely first class service. Best price I could find on the internet and free delivery within 24 hrs.”

Helpful Report

Posted 6 years ago

“Quick, efficient service”

Helpful Report

Posted 6 years ago

“Easy to order,super fast delivery and a quality product.”

Helpful Report

Posted 6 years ago

“Due delivery 19 October 22 October still not got it and they don't know where it is”

Helpful Report

Posted 6 years ago

“Ordered and swliveeed the next day. Great speedy service”

Helpful Report

Posted 6 years ago

“Received a set of taps but turned out they were faulty following speaking to a plumber and the manufacturer. Returned them (at my own expense) within 7 days but after 2 weeks of chasing eventually advised that they wouldn’t refund as the taps were scratched. I advised (the shocking) customer services that as per my rights, I can return the taps within 30 days for a full refund as they were faulty and not fit for purpose to which they claim it’s the responsibility of the manufacturer to replace the faulty item. The only offer was to collect the faulty taps at my own expense so they currently sit at their warehouse whilst I have to sort this out. Currently trying to claim back via the credit card but if not then it’s the small claims court. Should have checked on Trustpilot and seen they have a 2/5 star review and I’m one of many regretful customers. Avoid at all cost! They’re cheap for a reason - after sales service is rubbish and they have no idea of their legal obligations under the consumer rights act.”

Helpful Report

Posted 6 years ago

Good Evening Mr Oram, Thank you for your review, we aim to deal with everything as swiftly as we can, i would like to clarify that we have no issue in refunding faulty products it just has to go through a process. When we processed your returned there was no information detailing it was faulty just a return, and as it had been fitted we are in our right not to refund! it had been scratched and was not resalable. I'm sure you would appreciate, if we processed a refund on every return because someone says it's faulty we would lose money as a business. We suggested that you provide us with a Grohe fault reference to speed things up to which we haven't had a response. I can see from your last email to the customer services team, that Grohe UK have kindly sent you a free of charge replacement. I'm sorry that we haven't been able to rectify the refund or supply you with a new product in a timely manner but as a business there are processes that we have to follow. Tim Ford Managing Director.

Posted 6 years ago

“Great range of top quality brands and products at great prices. Delivery was prompt too. Recommended.”

Helpful Report

Posted 6 years ago

“Had a slight problem to begin with as my order was not on the delivery vehicle as scheduled. However I contacted the customer service team and all was rectified. My order was on the next scheduled delivery to my area and everything is great. I commend the team on its good service. I would shop with this company again.”

Helpful Report

Posted 6 years ago

“Delivered on time and great price”

Helpful Report

Posted 6 years ago

“Order No #4023161 dated 3.10.18 You took payment of £150.67 for a tap which is out of stock and have not replied to 2 e mails from me asking why you took payment knowing you had no tap. Tap is due back in stock on 22.10.18 according to the vague reply you gave me on 10.10.18, which was marked "Complete" !!!. Please either arrange for urgent delivery of tap or refund my payment. Thank you. Mr Glyn Halliman”

Helpful Report

Posted 6 years ago

Trade Taps is rated 4.6 based on 1,912 reviews