Name: Travel Republic
Rating: 1.39

“I have a holiday booked for November but the return flight day is wrong I have sent emails to the office but received no reply have tried phoning and all I get is sorry the office is closed have you closed down for good or not”

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Posted 4 years ago

“DO NOT BOOK WITH TRAVELREPUBLIC - Still waiting for a long overdue refund for a holiday they cancelled - You can not get hold of anyone online, via email, on the phone, via Twitter or on Facebook and believe me I have tried - if you do one thing - never book with this company”

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Posted 4 years ago

“sch/19036458 refund my money you owe.. why pay me 482.00 of the 2000 plus I am owed. you are not getting away with it. I will fight you if I have to through the courts.”

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Posted 4 years ago

“sch/19036458 mr lane. you have paid 482.00 back out of over 2000.00 owed. ive tried forever to get hold of you like everyone else. now I will have to proceed with claims court due to your ignorance/more charges coming your way now.”

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Posted 4 years ago

“Travel republic has cancelled my holiday for October trayed ringing just says office shut not answering to my emails on there website but easyJet is saying my flight is still live wot a joke travel republic is will never use them again they need to be struck off there a absolute disgrace”

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Posted 4 years ago

“We decided not to travel in March 2020 after covid-19 Government warnings and a total lack of communication from TR. Tens of calls and emails later, on the 15 June 2020 I was told they had managed to recover most of my refund, i.e. parking, hotel, transfer, only the refund from Easyjet was outstanding and this should be concluded within a week. I was told this on the phone by a male representative whose name I will not note here at present, he advised me to call back within a week if I had no communication from TR. To date I have had no kind of refund. I have since made endless more calls and emails. TravelRepublic have ceased answering their phones and do not reply to emails. Q. Are they still operating?”

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Posted 4 years ago

“Don't book with Travel Republic, absolutely zero communication. Booked in December 2019 for July 2020. No contact whatever re updates to our package. Website said we would be contacted prior to booking to outline options but nothing. Our flights are cancelled not that they let us no and all now still no refund or updates.”

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Posted 4 years ago

“If I were able to score a minus that would indicate how I feel about this company. Booked in January for a trip to Italy a few days ago. I was thinking of cancelling and contacted them in August several times via phone but no response. I messaged them as directed and it took them almost 4 weeks, (ironically a few days before my flight), to respond to the SEVERAL messages I had left. Therefore, left no option but to travel otherwise lose a considerable amount of money. There were other incidents that occurred with this agency which I am now looking into being recompensed for i.e. I didn't get what I paid for, plus they cancelled my accommodation and return flight a day into my stay. I am not sure how this company is continuing to operate, their customer service is NON EXISTENT and their whole ethos seems to be to scam their customers. NEVER EVER will I book with these people again (if they're still in existence in months to come) and I urge others to think VERY CAREFULLY before doing the same. Absolutely appalling!”

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Posted 4 years ago

“Booked a family holiday for October the hotel has closed travel republic or the hotel did not inform us , nor do they answer phones , they are just keeping our money it's so WRONG what they are doing ABSOLUTE DISGRACE”

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Posted 4 years ago

“The worst company in booking holidays and trips. I booked with them without checking the reviwes (I know my mistake, but will not do it anymore) and ended up without holiday and lost money. We booked our trip for beggining of September, in July they contacted us to say that our hotel has been changed and to tell them if we want to go or, if no they could cancel for 100% refund as long as it's cancelled 7 days before the trip, I replied to their email not even 30 mins later, and they never came back to this email. In August they sent me another email saying that now we can go and hotel will be kept (after 3 weeks they are saying I can go, after I changed my plans already and took another tickets for a flight to visit my family), I replied to this email the same info, that I want my refund, they never answered neither this or another email. So my trip is closer and closer, and 2-3 days before my trip they called me asking if I'm going or no, of course I said no, first of all I had already another plans and second I didn't feel safe to travel in the pandemic time (I mentioned that in the emails as well). I asked again the lady on the phone about my refund, and she said that she is afraid but I CAN'T get my refund because it IS LESS THAN 7 DAYS before my trip, so she can't do anything. SO GUYS, DON'T WASTE YOUR TIME AND YOUR MONEY WITH SUCH A RUBBISH COMPANY, DON'T KNOW HOW THEY STILL HAVE GOOD REVIEWS. Good luck and stay safe. P.S. I forgot to say we tried to contact them on the phone numbers provided on their website, but it was just a waste of time.”

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Posted 4 years ago

“The worst company in booking holidays and trips. I booked with them without checking the reviwes (I know my mistake, but will not do it anymore) and ended up without holiday and lost money. We booked our trip for beggining of September, in July they contacted us to say that our hotel has been changed and to tell them if we want to go or, if no they could cancel for 100% refund as long as it's cancelled 7 days before the trip, I replied to their email not even 30 mins later, and they never came back to this email. In August they sent me another email saying that now we can go and hotel will be kept (after 3 weeks they are saying I can go, after I changed my plans already and took another tickets for a flight to visit my family), I replied to this email the same info, that I want my refund, they never answered neither this or another email. So my trip is closer and closer, and 2-3 days before my trip they called me asking if I'm going or no, of course I said no, first of all I had already another plans and second I didn't feel safe to travel in the pandemic time (I mentioned that in the emails as well). I asked again the lady on the phone about my refund, and she said that she is afraid but I CAN'T get my refund because it IS LESS THAN 7 DAYS before my trip, so she can't do anything. SO GUYS, DON'T WASTE YOUR TIME AND YOUR MONEY WITH SUCH A RUBBISH COMPANY, DON'T KNOW HOW THEY STILL HAVE GOOD REVIEWS. Good luck and stay safe. P.S. I forgot to say we tried to contact them on the phone numbers provided on their website, but it was just a waste of time.”

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Posted 4 years ago

“Have a holiday booked to portugal for October. Tried to contact them on 3rd september and have sent 7 messages all left unanswered. Everytime I call the office it says its closed. Impossible to contact. Will never use this company again. An absolute joke!!!”

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Posted 4 years ago

“Absolutely impossible to contact I have a holiday booked 26th September to Rhodes And I found out my hotel is closed Due to Covid and I found this information in July I have been writing customer request ever since phoned every day as I said impossible to contact how can I possibly fly out to Greece knowing when I get there I have no accommodation Costumer service from this company is absolutely diabolical never again will I book with travel republic”

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Posted 4 years ago

“Travel Republic have displayed a level of incompetence this beggars belief. Ignore customer requests for months (promise 48hrs turn around) no way of contacting them with issues. Telephone lines give opening times not true. Just started contacting this week obvious that they have not looked at any customer requests and even after paying money 7 days previously they said I urgently needed to pay. Off to Turkey this Tuesday really worried will have nowhere to stay. Please heed my warning avoid this company like yhe plague you have been warned.”

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Posted 4 years ago

“Had holiday booked and they advised to contact them 3 days in advance. So I emailed them. As I had an outstanding query I could not cancel my hotel. 5 emails and 6 weeks later I have not even had an automated acknowledgement of my email. They advise visit our website to contact us. This advises opened 8-8. When you call at any time it says our offices are now closed. They have put cancelled beside my booking the day after I was supposed to check in. I have no idea if I will get a refund I was unable to cancel before I was meant to travel apart from the email I sent. I can’t express how disappointed I am in travel republic as I go on holiday 3-4 times a year and I always use them. NEVER AGAIN!”

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Posted 4 years ago

“Travel Republic are a sham. No phone operating; surely people can and are working from home with this company. Its a disgrace. I'm trying to cancel a booking with them for 2 weeks now but no reply. I would discourage people from booking with this sham of a company. People need reassurance in these worrying times; not more worries as to whether a company has the desent manners to answer queries.”

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Posted 4 years ago

“No customer service at all during covid. No phones communication, no response to messages on social media or through their website. 5 months of waiting for a refund and nothing from them at all. I wouldn't mind if they had the courtesy to send me an email to let me know whats happening. Apparently they are too busy but still not busy enough to take new bookings. Did a charge back through my credit card and this terrible company managed to find the time to dispute the charge back. Funny that. Too busy to press the refund button but not busy enough to appeal a charge back. I appreciate that we are in difficult times but there is absolutely no excuse for this when it's clearly evident that the staff had time to communicate with my credit card company. Never booking with this company again.”

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Posted 4 years ago

“No customer service at all during covid. No phones communication, no response to messages on social media or through their website. 5 months of waiting for a refund and nothing from them at all. I wouldn't mind if they had the courtesy to send me an email to let me know whats happening. Apparently they are too busy but still not busy enough to take new bookings. Did a charge back through my credit card and this terrible company managed to find the time to dispute the charge back. Funny that. Too busy to press the refund button but not busy enough to appeal a charge back. I appreciate that we are in difficult times but there is absolutely no excuse for this when it's clearly evident that the staff had time to communicate with my credit card company. Never booking with this company again.”

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Posted 4 years ago

“Holiday on 12th July cancelled. Refund schedule stated would be paid in August. Still no contact regarding refund even after making several requests through online customer support form. Phone lines have been disconnected.”

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Posted 4 years ago

“Had holiday booked for 2nd August 2020 got cancelled 29th July and they said I'd have refund in 7 weeks well 7 weeks on and my refund paid in my bank and I've not had to send 1 message as thought I'd give the 7 weeks with all this going on with virus and they would have lots to sort out and they done what they said they were going to do so thanks travel republic and Defford book again with them”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Travel Republic Reviews