Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

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Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“could not book with the laptop only successful with smart phone.”

Helpful Report

Posted 1 year ago

“Noisy and no hot water”

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Posted 1 year ago

“Staff were great but lodge itself was very tired. Our door would not lock at night. There was no phone reception inside and very little outside. The T/L WiFi was very poor with only the dot and sometimes one ray. Took so long to use it. The bedding and towels were fine and they were more than happy refresh both them and teas and coffees.”

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Posted 1 year ago

“Has started to get very pricey”

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Posted 1 year ago

“It was easy however I could not find the room I wanted and it did not tell me that type of room was not available.”

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Posted 1 year ago

“A little on the expensive side, but you do know what you’re getting, which includes a breakfast which is just about adequate.”

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Posted 1 year ago

“I have scored based purely on the quality of the room. We stayed for one night in a newly refurbed room. The carpet was new, bathroom redone, new chairs and heater I think. Old units and bed. The cleanliness wasn't up to much, there were no net curtains and we were in a room overlooking other windows so felt we couldn't have our curtains open, no privacy. Bed creaked and squeaked. Mattress and pillows were manageable. Disappointed for a newly refurbed room (also no hairdryer) but served a purpose. IF however I could score for a particular staff member, I would give Trevor a 5*. I spoke to him on phone pre arrival and he was helpful, understanding and did his absolute upmost for us given what he had at his disposal. He was also there at check in and was friendly and helpful then too. I do hope he gets recognition. So although I scored 3, this is based on the room only.”

Helpful Report

Posted 1 year ago

“Eranda on Reception was helpful. Extra grab handles in shower would be a way to make your equipment safer for us 85 yr.old. A few interesting local photos on room walls would make it lo.ok less like a cell. More discount on late bookings would encourage us to stay more often.”

Helpful Report

Posted 1 year ago

“I think it should be made easier if you want to amend your booking. Website only gave me the option to cancel and I only wanted to change hotels. Also...I think you should have 24 hours to change your mind or cancel without being charged.”

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Posted 1 year ago

“We went to the Travel Lodge south promenade. Wrong travel lodge, having just paid £28 for 2 days at their overflow car park. We waited around 29 mins for the attendant to come back. He ever appeared. We then went to Travel lodge south shore. Checked in, room find apart from no soup in dispenser and brown mark on quilt cover. Reported to reception and 8 hours later still none has come to sort it. Had meal in hotel, enjoyed the meal. Bar had no ice for drinks. Service slow.”

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Posted 1 year ago

“Requested for an extra chair and even that was too much”

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Posted 1 year ago

“Nice and easy to book. Only very annoying thing was how quickly your prices went up. I had looked to book late the night before and didn’t have time so thought to book my room the next day. Went to book and the cost of the room went up £192 up to £204 . I needed the room so quickly booked before it went up anymore. I know that my friends who are stay had got it for the original price.”

Helpful Report

Posted 1 year ago

“As an upcoming business, I would have thought that we could have received a better discount on our recent booking. We have twelve engineers that will require accommodation regularly this year, So hopefully moving forward, we can reach a suitable agreement for both parties. regards, Mark Webb”

Helpful Report

Posted 1 year ago

“Room is clean but the corridors smelled musky as we walked down the long corridors.”

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Posted 1 year ago

“The website is really difficult to use to book rooms. My wife, who trains IT users, found difficulty in booking us two rooms for one night. I like Travelodge, but I will try others rather than struggle with their online booking system.”

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Posted 1 year ago

“When we arrived my wife went for a shower after a long travel. However the shower backed up with water. The attendant dealt with the matter quickly thankfully so all of us could get showered. The overall room However was crampt for a "family" room and we thought it was strange that neither of the beds had duvets on them and instead they were rolled up under a chair. We quickly realised why; the room was unbearably warm and there was no AC to help. We also didn't have any hand-wash or hair/body wash in the dispensers- thankfully We had our own. Overall the room was disappointing to say the least but thankfully the fact it was close to many amenities meant we spent very little time in the room.”

Helpful Report

Posted 1 year ago

“A little difficult when paying. Seemed to want me to use Apple Pay. Nearly ended up booking twice. Directions need to be a bit clearer. Other than that very good. Would it be possible (maybe is but haven’t found it) to find the cheapest hotel in a say 15 mile radius?”

Helpful Report

Posted 1 year ago

“Awful app, when using the cheapest price finder automatically reverts to 1 guest, then when you add more guests the price almost doubles. Otherwise love Travelodge for value for money.”

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Posted 1 year ago

“You know what you are getting when booking with Travelodge. The beds are large and comfortable . The rooms are generally clean. Private en suite however the shower curtains tend to stick to your skin when washing. Otherwise good for a budget hotel chain.”

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Posted 1 year ago

“Competitive pricing and clean”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews