Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

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“Easy enough”

Helpful Report

Posted 1 year ago

“quick and easy”

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Posted 1 year ago

“Utterly useless online booking. How can you have a system that recognizes only UK postcodes? A complete waste of time trying to update and enter the correct home address. Cleary, your system does not welcome international customers.”

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Posted 1 year ago

“There were no glasses/plastic beakers in the bathroom, the toilet seat was loose, the fan in the bathroom did not work. Our first night was spoilt by a car alarm going off at 2 am which continued for at least half hour. The following day we went out a 9 am and returned at approx. 9.30 pm. Our room had not been serviced. The hand towel we had put on the bathroom floor to use as a bath mat was still on the floor and the floor was still wet. The bed was not made. On going to reception to complain we were given another 3 hand towels and were told that bath mats were not provided. Our second night was again spoiled by a smoke alarm going off at 3 am. We were so disappointed that we decided to return home the following day rather than stay the third night which we had booked. When leaving on Sunday morning the reception was closed. Wishing to speak to someone we banged on the counter. An employee came through from the office. On being told why we were leaving early she informed us that Travelodge do not service rooms. We were never told this. If we had been we would have stayed elsewhere. For the price we paid, the service provided was inferior. We realise the alarms were not the fault of the hotel/staff. I feel under these circumstances we should be reimbursed at least the cost of the Sunday night.”

Helpful Report

Posted 1 year ago

“Very nice stay room could do with a good clean the bathroom plug not attached to chain ultimate breakfast very good would certainly come again if special offers were available.”

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Posted 1 year ago

“Clean and basic room Pillows need updating as very hard and uncomfortable and curtains don’t fully block the light”

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Posted 1 year ago

“easy site to find everything needed to book what you want or need”

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Posted 1 year ago

“Easy to navigate booking”

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Posted 1 year ago

“I’ve stayed quite a few times at Travelodge, and it’s always been a nice experience”

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Posted 1 year ago

“The lady I spoke to couldn't have been more helpful unlike the staff member at another Travelodge which made me choose Torquay.”

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Posted 1 year ago

“Great value and comfort”

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Posted 1 year ago

“Excellent location in Inverness city centre”

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Posted 1 year ago

“Easy to use the Web page to get our deal”

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Posted 1 year ago

“Rhyl Seafront Hotel us excellent as were the staff. Ideal base for North Wales visits”

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Posted 1 year ago

“Booking our stay with you over the Internet was simple and easy.”

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Posted 1 year ago

“Haven't stayed yet so will let you know next week. We are looking forward to it”

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Posted 1 year ago

“Easy to book”

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Posted 1 year ago

“Excellent for short stays.Clean and welcoming too.”

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Posted 1 year ago

“I found it very easy to book so I’m gave it 5 stars I don’t have any moans about travelodge apart from 1 major one. I’ve recently booked to stay in the same place I always stay the price this time was under £50 however for the same place probably the same room the price in July was £209 HOW?? WHY ???? I simply could not pay that amount?? How can that be right ???”

Helpful Report

Posted 1 year ago

“My problem was trying to get twin room and had difficulty contacting the hotel directly. Information on website was very helpful re location”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews