Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“always deliver what it says on the box”

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Posted 1 year ago

“Brilliant friendly staff”

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Posted 1 year ago

“Booking was easy to complete”

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Posted 1 year ago

“Easy to book good price very happy”

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Posted 1 year ago

“Always a pleasure to visit llandudno town travel lodge James and Jane so welcoming thank you”

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Posted 1 year ago

“We stayed there before and we had a good time and staff were good”

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Posted 1 year ago

“Easy booking process”

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Posted 1 year ago

“I prebooked breakfast, nobody told me that the breakfast room and dining area were undergoing major modification and would not be available. I was told there would be an email confirming that a refund would be given there was no email I phoned Filton and was given a service number to dial, this service number couldn't do anything but tried to phone reception and were unable to get through. I want my money back for the breakfast I never had”

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Posted 1 year ago

“aaaaaaaaaaaaaaaa”

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Posted 1 year ago

“It’ wouldn’t work. Date choice not availble”

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Posted 1 year ago

“Very good staff always helpfull always smiling”

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Posted 1 year ago

“I stayed at your Slough Travelodge from 27th July 2023 until Saturday 29th July. Upon leaving as I always do I stripped the beds in advance for the cleaners. I wish I had not!!! I was almost sick. To think I had actually paid money to sleep on that bed and step barefoot on that carpet has left me feeling extremely upset. To add to this I sensitively and discreetly informed the staff at the desk who gave me the email address to email my complaint. This complaint was acknowledged and then has been ignored with no outcome whatsoever. I travel very frequently and 9 times out of 10 always choose to stay with you. I am sorry to have to leave this feedback, but due to NOT having a resolution I have no choice. I do not want to have to do further public reviews. I cannot believe the lack of response to such a serious complaint. I have 3 images that I don't want others to have to see, so PLEASE can I be acknowledged and have this matter resolved? Booking reference 1569464249”

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Posted 1 year ago

“Not a lot of choice in Scotland”

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Posted 1 year ago

“Straight forward”

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Posted 1 year ago

“A Travelodge is always my first choice for good no frills value with a great breakfast”

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Posted 1 year ago

“the booking came through at the wrong Ipswich Travel Lodge. I needed to be at Ipswich Central as its a friends wedding, so staying with the other wedding guests! I immediately called to explain, and told call center could not change booking & had to send enquiry or chat via live messenger (never available). Recieved email back basically saying 'hard luck' we wont change it! What????? This is for a wedding, and the correct hotel is actually cheaper than the one I have booked so should be simple transfer! I will be going to social media to show people how utterly terrible this company is!”

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Posted 1 year ago

“easy to find.”

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Posted 1 year ago

“Fine… no complaints”

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Posted 1 year ago

“She gave me a room with no window I told her I got a lung condition so she moved me into a mold damp room when I advised her of this she made me wait 30 min in the room them said won't move me because something was moved that was totally minor and I think her attitude was unprofessional and hostile . You need a better manager the. These unfair disingenuous managers. This was in Harrow. Worst person I've ever dealt with in the Travelodge most the people are fair”

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Posted 1 year ago

“Easy to book online.”

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Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews