Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A Travelodge is always my first choice for good no frills value with a great breakfast”

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Posted 1 year ago

“the booking came through at the wrong Ipswich Travel Lodge. I needed to be at Ipswich Central as its a friends wedding, so staying with the other wedding guests! I immediately called to explain, and told call center could not change booking & had to send enquiry or chat via live messenger (never available). Recieved email back basically saying 'hard luck' we wont change it! What????? This is for a wedding, and the correct hotel is actually cheaper than the one I have booked so should be simple transfer! I will be going to social media to show people how utterly terrible this company is!”

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Posted 1 year ago

“easy to find.”

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Posted 1 year ago

“Fine… no complaints”

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Posted 1 year ago

“She gave me a room with no window I told her I got a lung condition so she moved me into a mold damp room when I advised her of this she made me wait 30 min in the room them said won't move me because something was moved that was totally minor and I think her attitude was unprofessional and hostile . You need a better manager the. These unfair disingenuous managers. This was in Harrow. Worst person I've ever dealt with in the Travelodge most the people are fair”

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Posted 1 year ago

“Easy to book online.”

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Posted 1 year ago

“After using my account to reserve one room at a Travelodge hotel I attempted to reserve another room at a different hotel. When I got to the "proceed with secure payment" I get "invalid postal code" error. I live in the United States and have entered my address in my account accordingly. Somehow the system has changed my postal code to a UK postal code and there is no way to change it back to the correct US postal code (the "not in UK" button does not appear on the check out pages. Even when my postal code did display correctly in my account, when I go to the "proceed with secure payment" option the system continues to assume I am in the UK and the "Not in the UK" button is not available on the screen. I had to reserve my desired location and room outside of my account as it appeared to be the only way to get the reservation. Now I am told there is no way to get this reservation into my account. The Chat representative was as helpful as they could be but was unable to resolve my issues. Calling Central Reservations Team would cost me $3 per minute so is not something I feel prepared to do to try to resolve this issue. There is an issue with the website regarding foreign customers. Please pass this on to whatever team may be able to fix these issues.”

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Posted 1 year ago

“Easy to book and reasonable prices”

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Posted 1 year ago

“L occuoied a fully accessable room for people with disabilities. It was spotlessly clean and fully fit for purpose.”

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Posted 1 year ago

“Very helpful and good service”

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Posted 1 year ago

“Booking experience. Easy to navigate through the website and find a suitable room at desired location. Great value prices.”

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Posted 1 year ago

“Very nice.”

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Posted 1 year ago

“Always enjoy our stays polite staff rooms very clean and always happy to help”

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Posted 1 year ago

“Not happy with the premium rate phone number but the booking person was great.”

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Posted 1 year ago

“Easy to use website with very quick confirmation response when booking chosen hotel. Fair pricing when compared with rival facility in Bracknell. Have stayed few times over years and Bracknell Central staff always approachable and friendly. Conveniently placed for transport. Onsite Parking good.”

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Posted 1 year ago

“Clean room and a comfortable bed”

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Posted 1 year ago

“Excellent previous stays, never encountered a problem.”

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Posted 1 year ago

“Booking the hotel room was very simple and straightforward.”

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Posted 1 year ago

“Nice people, good accommodation, good breakfast. A pity you have to pay for internet connection.”

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Posted 1 year ago

“Great safe clean place to stay. Prices are great to”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews