Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wife and I are visiting my son who lives in Bristol. It was quick and easy to find and book a Travelodge near where he lives. Good value and we know exactly what we are getting, which is everything that we need, and none of the stuff we don't.”

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Posted 1 year ago

“Great value rooms and locations.”

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Posted 1 year ago

“The room was clean, the bed comfortable and the shower was hot and strong. All in all we had a good stay. The chap on reception was friendly, welcoming and helpful.”

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Posted 1 year ago

“It was more simple in the past when the home page came up with booking instructions and cancellation instructions. What are the cancellation instructions (up to 2pm on booking in day?) I found the booking system very frustrating.”

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Posted 1 year ago

“It as as it says and very good value for money”

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Posted 1 year ago

“I really like this Hotel , I’ve been here before . Clean nice. The staff are very friendly. Nothing is too much trouble x”

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Posted 1 year ago

“Have used these at various sites over the years and always found them to be clean and comfortable. Booking process is easy to navigate.”

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Posted 1 year ago

“Easy to book”

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Posted 1 year ago

“Clean and comfortable. Breakfast is nice. Friendly stuff.”

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Posted 1 year ago

“Good location and value for money”

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Posted 1 year ago

“A very easy app to use. Clear and complete information about the lodges and surrounding area. Always a pleasure to use.”

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Posted 1 year ago

“I think Travelidge is fine and I have no complaints about the standard of the accommodation... but I've been getting really upset about the lack of customer service I've experienced for almost a year now. I keep calling the Hotel I was booked with and they keep promising me a voucher for a future stay due to the exceptional circumstances which meant I couldn't use the booking that I had just made on the evening when The Queen unfortunately died later that evening. I had made the booking to stay at TV Droitwich on Friday 9th September, just the night before, because we were travelling to Cardiff, from Hull in Yorkshire, for a football match on Saturday 10th Sept. Unfortunately. Because of the death of the Queen on the actual night that I had just made the booking... all events were cancelled as a mark of respect. I called the hotel to let them know that obviously we wouldn't be coming and asked if they could refund the booking. I was told that it couldn't be refunded but, in respect to the death of the Queen and in these exceptional circumstances, Travelodge would provide me with a goodwill voucher to use on a future stay at any of your hotels. I was happy with that gesture but since then I have received nothing... despite calling on numerous occasions over the past 10 months and being promised that something would soon arrive. It never has... and the calls I've made have actually been charged to me which now total over £35 on top of the original £61 room rate I sadly paid in advance. Why has no customer service department been in touch with me to resolve this issue? I have found this lack of care and concern from Travelodge to be very disappointing, despite being promised every time I called that someone would be in touch. I have just recently made a booking for another stay at one of your hotels, which has just cost me £124 and it would have been nice to be able to use the voucher that I have constantly been promised. Can someone help me please? My booking Ref was 1552037736. (Mr. Taylor, Hull.) You can either post a voucher to me or e-mail me on nicktaylor1904@gmail.com... but I just want someone to help me and show some genuine customer care. It would be much appreciated. Thank you.”

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Posted 1 year ago

“First time I have booked the Travelodge and found it very easy. Hopefully we will have a great stay. Thank you”

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Posted 1 year ago

“The stay was pleasant and is very close to the underground and the train station which makes for convenient travel to Heathrow Paddington and throughout the city.”

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Posted 1 year ago

“Always very easy to book a stay. Hotels are always as web site says. Staff always very good”

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Posted 1 year ago

“Very difficult to find how to book accessible room”

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Posted 1 year ago

“Good price, easy to book.”

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Posted 1 year ago

“Website defaulted and booked me the wrong nights stay, cost me an extra £92 to put right, proper con”

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Posted 1 year ago

“Easy website to use”

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Posted 1 year ago

“Goodplace to stay if you have early flights. Very good prices in general and the Hoppa bus transfer works well.”

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Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews