Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

Write Your review

Tell us how Travelodge UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We priced up a hotel having tried 4 times to get into your site as it kept asking again and going into yet another window. When we had the price, we spoke to our friends and then returned to the site and found similar problems as before and to our disgust the price had increased from £49 to £57 which I cannot believe is due to number of bookings within minutes....”

Helpful Report

Posted 1 year ago

“easy to book”

Helpful Report

Posted 1 year ago

“Very frustrating during the booking stages don’t know if it was your end problems with the app or my end with internet.Took ages to get through to the secure payment portal.”

Helpful Report

Posted 1 year ago

“Very quick and easy, great price thanks”

Helpful Report

Posted 1 year ago

“I have not booked at Grantham !!!!!”

Helpful Report

Posted 1 year ago

“Quick and easy to use, No problem using my discount code”

Helpful Report

Posted 1 year ago

“Always stay here simply the best”

Helpful Report

Posted 1 year ago

“Easy quick navigation on website”

Helpful Report

Posted 1 year ago

“Really easy to book”

Helpful Report

Posted 1 year ago

“Easy to use website which is clear and understandable”

Helpful Report

Posted 1 year ago

“Helpful staff. Comfortable bed slept well.”

Helpful Report

Posted 1 year ago

“I’m sure that my stay here will be exactly what I’m paying for and expect. Booking it via the app however, was a nightmare. Online through the normal website, it kept seizing, so I went to the app. Managed to book it okay but then any notifications I received regarding my booking implied that I had both booked one room and two rooms. My bill told me that my total paid was for one room despite in an earlier line referring to the fee paid for two rooms. When I then checked on the app, it told me I had no bookings at all. Trying to ring your helpline at 10 pm involved a very long wait, so I soon gave up. Thankfully, I managed to contact the hotel direct who confirmed two rooms had been booked and they apologised, admitting there have been problems in the past with similar. A frustrating and slightly angering 90 minutes until I rang them direct, and they could not be more helpful.”

Helpful Report

Posted 1 year ago

“Bell'albergo Brutto accesso”

Helpful Report

Posted 1 year ago

“Nice and clean with good size rooms and helpful staff.”

Helpful Report

Posted 1 year ago

“An excellent experience!”

Helpful Report

Posted 1 year ago

“I want a refund u charged me £74 to live in a room that was not clean”

Helpful Report

Posted 1 year ago

“Very easy website to navigate. No issues to speak of.”

Helpful Report

Posted 1 year ago

“Clean rooms snd good facilities and location”

Helpful Report

Posted 1 year ago

“It was clean, functional and the staff were very friendly. Would stay there again.”

Helpful Report

Posted 1 year ago

“Lovely super clean room really peasnt and enjoyable stay”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews