Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We originally was booked in for only 2 night, but ended up staying a 3rd night. We had the all you can eat breakfast all 3 mornings, which was well worth the money. We had dinner on the 3rd night, which was lovely. All the staff were so friendly and professional. We will be back in December for our Christmas Shopping Stay.”

Helpful Report

Posted 1 year ago

“We arrived at 2am ish. Fantastic friendly chap on the counter, gave us extra milk as I was looking forward to a cup of tea as we had been travelling for hours. On the negative side, no soap in dispenser by sink , dirty towel , no cover on the spare pillow, hair on pillow on bed. Carpet looked very dirty -kept my flip flops on. Why you don’t remove all carpets & put hard flooring I don’t know. Telly did work on BBC channels when we arrived but something happened so could only watch the commercial channels. On the plus side convenient location from airport to very west wales & your fantastic staff. Young lady the next morning was fab too. We always recommended & used Travelodge but it’s no longer the value it was & the rooms recently have been a bit tatty. Many others people are recommending your competitors to us.”

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Posted 1 year ago

“Quick and easy online bookin”

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Posted 1 year ago

“Booking a room was easy and straightforward”

Helpful Report

Posted 1 year ago

“Tried to book twice on my phone, it didn’t work and I had to go and get my laptop to get it done.”

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Posted 1 year ago

“Very efficient & was able to book really quickly on-line”

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Posted 1 year ago

“I was asked to review my experience of booking a Travelodge. So far very good. Hoping that I can give another 5 stars after my stay in September.”

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Posted 1 year ago

“Great friendly staff and good in-house food!”

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Posted 1 year ago

“Good customer service, good locations and good price.”

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Posted 1 year ago

“Booking was simple searched location i wanted was given various options with distance from Chichester with prices Selected one i wanted again was given cost options and optional extras Booked what i wanted and paying was straightforward confirmation email arrived within seconds Excellent”

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Posted 1 year ago

“I use you a lot and until our last 2 breaks I could book easily with you any where.However the last two trips it has been really hard work and taken far too long and very frustrating and I do not know why.”

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Posted 1 year ago

“It’s in bad repair, if you think it’s acceptable to have ripped, damaged chair also big chip in bathtub. Looks like it’s been there a long time.”

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Posted 1 year ago

“Very easy to book wheelchair accessible room with accessible wet room👍🏼👍🏼”

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Posted 1 year ago

“too early to judge”

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Posted 1 year ago

“I booked the wrong Travelodge hotel in Cambridge but your administration would not swap it because it was a Savers booking! Poor customer service!”

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Posted 1 year ago

“Inadvertently booked the wrong date. Emailed travelodge via PayPal and have had no reply”

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Posted 1 year ago

“This taken me 7 attempts over three days to book in which time the prices had gone up, not a good experience”

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Posted 1 year ago

“Easy to do and fully informative process”

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Posted 1 year ago

“Very easy and clear booking system.”

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Posted 1 year ago

“The website is so easy to navigate it made booking a joy.”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews