Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a returning customer, the booking experience is straightforward.”

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Posted 1 year ago

“Great stay middle of town center lovely room what more could you ask for”

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Posted 1 year ago

“Booking was easy but didn’t allow me to book fewer breakfasts than guests; one of our party doesn’t eat breakfast”

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Posted 1 year ago

“Just booked with Travelodge, quite easy once you found the UK site. My problem was the American site kept showing first, even though I put Travelodge UK in the search panel.”

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Posted 1 year ago

“Easy to book and very convenient for Stansted”

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Posted 1 year ago

“very professional”

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Posted 1 year ago

“Haven't stayed yet but I hope my stay is better than my booking experience”

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Posted 1 year ago

“It took me a long time to complete my booking. Cos when I was in the section where it asks what type of room STANDARD ?..etc It showed the number of persons as 1 room 2 persons . There was no way at that stage of changing the number of persons. I had to keep going back to the beginning”

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Posted 1 year ago

“Very basic. Cafe very poor. The young staff grossly undermanaged and understaffed but trying their best. Evidently managers leave around 3 p.m. and they are left to cope. Luckily only needed one night accommodation.”

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Posted 1 year ago

“Room very clean , staff friendly and helpful, would recommend. Good access to public transport.”

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Posted 1 year ago

“Very clean comfortable rooms”

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Posted 1 year ago

“Quick and easy booking process”

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Posted 1 year ago

“Easy and simple process”

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Posted 1 year ago

“Very quick and easy app, thanks Travelodge”

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Posted 1 year ago

“We originally was booked in for only 2 night, but ended up staying a 3rd night. We had the all you can eat breakfast all 3 mornings, which was well worth the money. We had dinner on the 3rd night, which was lovely. All the staff were so friendly and professional. We will be back in December for our Christmas Shopping Stay.”

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Posted 1 year ago

“We arrived at 2am ish. Fantastic friendly chap on the counter, gave us extra milk as I was looking forward to a cup of tea as we had been travelling for hours. On the negative side, no soap in dispenser by sink , dirty towel , no cover on the spare pillow, hair on pillow on bed. Carpet looked very dirty -kept my flip flops on. Why you don’t remove all carpets & put hard flooring I don’t know. Telly did work on BBC channels when we arrived but something happened so could only watch the commercial channels. On the plus side convenient location from airport to very west wales & your fantastic staff. Young lady the next morning was fab too. We always recommended & used Travelodge but it’s no longer the value it was & the rooms recently have been a bit tatty. Many others people are recommending your competitors to us.”

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Posted 1 year ago

“Quick and easy online bookin”

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Posted 1 year ago

“Booking a room was easy and straightforward”

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Posted 1 year ago

“Tried to book twice on my phone, it didn’t work and I had to go and get my laptop to get it done.”

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Posted 1 year ago

“Very efficient & was able to book really quickly on-line”

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Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews