Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,758 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate site and book.”

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Posted 1 year ago

“Always good value, comfortable, clean and tidy and have used them for many years.”

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Posted 1 year ago

“Easy to book and when enquired about the room was answered in a polite and friendly manner”

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Posted 1 year ago

“The booking experience with Travelodge is good, clear options available and if hotel full nearest option is indicated.”

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Posted 1 year ago

“Very easy process to book online,stayed a good few times at this hotel,very nice place to stay when in durham”

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Posted 1 year ago

“Easy to book. Reasonable prices.”

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Posted 1 year ago

“Very Good. Always easy to book”

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Posted 1 year ago

“Found the booking experience very easy”

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Posted 1 year ago

“Excellent service.Thank you”

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Posted 1 year ago

“Just had to re-arrange a booking I made for yesterday costing £110, changed to 7th Oct costing today £67.99! I was charged an extra £10 for the privilege costing me £120! But you had the cheek to send me out a revised invoice for £88.99! As the room was £78.99 when I changed the booking on Friday! That’s wrong because you’ve charged me £120 so surely the invoice should reflect the price I’ve paid. Not making it look like you were going to refund me the difference!! Yes I know it’s in the Ts&Cs! Plus whatever you charged me on the phone to amend my booking as I was unable to do this online via Manage Booking like I was told on thr first phone call! 😡”

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Posted 1 year ago

“Booked with great ease and competitive rate. looking forward to our stay.”

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Posted 1 year ago

“Amazing clean and was happy”

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Posted 1 year ago

“Took 3 attempts to book . Kept freezing. 3rd time was excellent”

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Posted 1 year ago

“Easy process in booking the hotel”

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Posted 1 year ago

“It's impossible to contact someone re my booking, as soon as I received my confirmation email I realised I booked the wrong date. My flight is just after midnight so dared 31 August, check in 30 August. Mistakenly, I booked Travelodge on 30th, wanted to change to 29th but cannot get to manage my booking. Money wasted.”

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Posted 1 year ago

“It was a lovely stay”

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Posted 1 year ago

“Booked for the Wrong Day Travelodge would not give me my money back”

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Posted 1 year ago

“Straight forward and simple booking process”

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Posted 1 year ago

“Booked online. Very straight forward and got the booking I required”

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Posted 1 year ago

“Good, clean hotel in central London with all amenities.”

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Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,758 reviews