Traveloka Reviews

Name: Traveloka
Rating: 3.60

3.6 Rating 405 Reviews

64 %

of reviewers recommend Traveloka

Company Reviews

Questions

Metrics

3.6

Based on 405 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Traveloka made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Traveloka Offers many options for finding affordble places to stay. additionally, it provides useful travel advice and recomendations for nice places to visit”

Helpful Report

Posted 5 months ago

“Sorry for just being able to give a review on traveloka, Thank you for helping me cancel and refund my booking. This is my first transaction with you, and it went smoothly. although the refund came in a week after I submitted it but I was satisfied. I will be more careful in making future transactions.”

Helpful Report

Posted 5 months ago

“I use this app to book flights, and it consistently offers great deals. It's better than any other booking app I've tried. I can comment like this because I use it often like a few days ago when I went to LA.”

Helpful Report

Posted 6 months ago

Helpful Report

Posted 6 months ago

“Hi Traveloka, can you provide a booking receipt on WhatsApp like other apps? It will be more convenient than receiving it via message and email, I feel very lazy when checking in at the airport to open the application or email so if you can provide an invoice via WhatsApp it is easier for me.”

Helpful Report

Posted 6 months ago

“Traveloka is a Worst app”

Traveloka 1 star review on 15th July 2024

Helpful Report

Posted 6 months ago

“Although this app sometimes shows higher flight fares, it is still valuable for price comparison. I found it helpful for booking travel arrangements. proven yesterday I booked a jetstar flight from Adeliade to melbeourne at a cheaper price than others”

Helpful Report

Posted 6 months ago

“I made a wrong booking, but a few minutes later, customer service called to confirm the mistake and refunded my money within three days. The customer service was very efficient. The app is also easy to use. I highly recommend it to others.”

Helpful Report

Posted 6 months ago

“This tool is very handy and I use it frequently. It offers many discounts for hotels. I appreciate the fast payment process; after transferring through online banking, the hotel booking is issued in less than a minute.”

Helpful Report

Posted 6 months ago

“I contacted Traveloka Customer Support about a refund for my flight to Melbourne, I was delayed during chek in at the airport. They responded quickly, and I received my refund the day after I contacted them. Thank you.”

Helpful Report

Posted 6 months ago

“I've used this app for a long time and find it very convenient and useful. The customer service is particularly impressive. They resolved my issue of a double booking quickly and professionally. I would recommend this app to my friends and family.”

Helpful Report

Posted 6 months ago

“I need to update my review because after I tried to contact the customer service through their apps, the response is really quick. I submit my refund through CS in 23 May and 9 days later I received my refund in cash to my bank account. Really surprised! Okay I guess I will keep using Traveloka later.”

Helpful Report

Posted 6 months ago

“If you need cancel ot reschedule, you will be big headache Terrible agency Misleading and it’s been 1 month now, my ticket still problem even more than 10 times call…..”

Helpful Report

Posted 6 months ago

“Service is good and accomodating. The app itself is quite easy to use. To my experience, flight tickets is relatively competitive and affordable. Overall, great job traveloka.”

Helpful Report

Posted 6 months ago

“Too bad that Traveloka is trying to mislead you when you source for air ticket. The price at that first show you was very cheap, and stated baggage included. However, before you check out and payment, an pop up window will inform, pricing updated, and now only you will see the real price, in which diff aloooooot Very disappointing trick !! too bad travelloka, an Online Travel agency that operate more than 10 years.”

Helpful Report

Posted 6 months ago

“I booked a flight from bandung to singapore and the website has lead to a type in my name and traveloka say I need to cancel my flight and rebook while singapore airlines say they cannot help cos it is booked through a 3rd party. Our krisflyer information also went missing and not found in our SIA booking via them. Ridiculous system error yet nobody wants to help.”

Helpful Report

Posted 6 months ago

“I booked a return flight through Traveloka and their website mislead me to believe I had free 20kg baggage allowance for BOTH flights. Their customer service was of no help, and now I have to pay an extra $100. I do not recommend Traveloka and I will never use their website again.”

Helpful Report

Posted 6 months ago

“Do NOT use Traveloka! After I made online flight reservations on the Traveloka website, Traveloka emailed me stating my transaction was Canceled & Refunded. I went back online thinking it was a failed transaction & rebooked. Then I see that I now have 2 charges for the same flights & same people. Customer Service sounded nice on the phone (I called numerous times), but I always ended up with a follow-up email saying “sorry, nothing can be done.” It’s a scam! Book directly with airline. Worst company ever. Awful business practices.”

Helpful Report

Posted 6 months ago

“traveloka had made refund process easy, i requested early morning then later on the evening already got my refunded money credited back in my account bank. good job traveloka”

Helpful Report

Posted 6 months ago

“I originally booked for July 9, 2024 time is 7:50 AM (Cebu to Manila) and then when I proceeded to pay for my ticket they issued me a ticket for July 9, 2024 time is 23:15. I was really shocked coz we will arrive in Manila around July 10, 1 AM. Where should we sleep? There's no early check in for our hotel that time. And the worst thing is I have a medical appointment on July 10, 9 AM. I tried to fix it by reaching out to their customer service and their agent said I need to wait for 24 hrs. Then I waited as per instructions. Passed 24 hrs, I message them again, but agent said I need to wait for more hours. And finally, the result came in that they cannot do anything about my flight. I am very devastated with what happened coz it is not even my fault at first place. Now I'm worried about our accommodation, I guess we will just sleep at the airport. Please don't book in TRAVELOKA, if you don't want to experience what happened to me.”

Helpful Report

Posted 6 months ago

Traveloka is rated 3.6 based on 405 reviews