Traveloka Reviews

Name: Traveloka
Rating: 3.67

3.7 Rating 394 Reviews

65 %

of reviewers recommend Traveloka

Company Reviews

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Metrics

3.7

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Traveloka 1 star review on 1st October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I contacted Traveloka Customer Support about a refund for my flight to Melbourne, I was delayed during chek in at the airport. They responded quickly, and I received my refund the day after I contacted them. Thank you.”

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Posted 4 months ago

“I've used this app for a long time and find it very convenient and useful. The customer service is particularly impressive. They resolved my issue of a double booking quickly and professionally. I would recommend this app to my friends and family.”

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Posted 4 months ago

“I need to update my review because after I tried to contact the customer service through their apps, the response is really quick. I submit my refund through CS in 23 May and 9 days later I received my refund in cash to my bank account. Really surprised! Okay I guess I will keep using Traveloka later.”

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Posted 4 months ago

“If you need cancel ot reschedule, you will be big headache Terrible agency Misleading and it’s been 1 month now, my ticket still problem even more than 10 times call…..”

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Posted 4 months ago

“Service is good and accomodating. The app itself is quite easy to use. To my experience, flight tickets is relatively competitive and affordable. Overall, great job traveloka.”

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Posted 4 months ago

“Too bad that Traveloka is trying to mislead you when you source for air ticket. The price at that first show you was very cheap, and stated baggage included. However, before you check out and payment, an pop up window will inform, pricing updated, and now only you will see the real price, in which diff aloooooot Very disappointing trick !! too bad travelloka, an Online Travel agency that operate more than 10 years.”

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Posted 4 months ago

“I booked a flight from bandung to singapore and the website has lead to a type in my name and traveloka say I need to cancel my flight and rebook while singapore airlines say they cannot help cos it is booked through a 3rd party. Our krisflyer information also went missing and not found in our SIA booking via them. Ridiculous system error yet nobody wants to help.”

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Posted 4 months ago

“I booked a return flight through Traveloka and their website mislead me to believe I had free 20kg baggage allowance for BOTH flights. Their customer service was of no help, and now I have to pay an extra $100. I do not recommend Traveloka and I will never use their website again.”

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Posted 4 months ago

“Do NOT use Traveloka! After I made online flight reservations on the Traveloka website, Traveloka emailed me stating my transaction was Canceled & Refunded. I went back online thinking it was a failed transaction & rebooked. Then I see that I now have 2 charges for the same flights & same people. Customer Service sounded nice on the phone (I called numerous times), but I always ended up with a follow-up email saying “sorry, nothing can be done.” It’s a scam! Book directly with airline. Worst company ever. Awful business practices.”

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Posted 4 months ago

“traveloka had made refund process easy, i requested early morning then later on the evening already got my refunded money credited back in my account bank. good job traveloka”

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Posted 4 months ago

“I originally booked for July 9, 2024 time is 7:50 AM (Cebu to Manila) and then when I proceeded to pay for my ticket they issued me a ticket for July 9, 2024 time is 23:15. I was really shocked coz we will arrive in Manila around July 10, 1 AM. Where should we sleep? There's no early check in for our hotel that time. And the worst thing is I have a medical appointment on July 10, 9 AM. I tried to fix it by reaching out to their customer service and their agent said I need to wait for 24 hrs. Then I waited as per instructions. Passed 24 hrs, I message them again, but agent said I need to wait for more hours. And finally, the result came in that they cannot do anything about my flight. I am very devastated with what happened coz it is not even my fault at first place. Now I'm worried about our accommodation, I guess we will just sleep at the airport. Please don't book in TRAVELOKA, if you don't want to experience what happened to me.”

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Posted 4 months ago

“It is my first time to book with this app but i think it is good excellent job and i am thanking for this booking..no hard time..no suffering..it is easy to contact to somebody for book the flight to speak to.”

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Posted 4 months ago

“Been a loyal customer for a few months and never had trouble. I have had only one car rental problem but it was quickly mediated and resolved by Traveloka in a professional, timely and concise manner with full refund without all the troubles and bureaucracy nightmares. Traveloka will still be my #1 choice for my travel itineraries”

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Posted 4 months ago

“Context: long time Traveloka user (since 2016), first time having to cancel a multi leg journey Singapore - Kuala Lumpur - Singapore - Hong Kong - Singapore Had a harrowing experience as I had to make changes and cancellations to my flights due to a family emergency which forced me to stay in Kuala Lumpur beyond my initial plans. I requested a reschedule the day of the incident (24 hours prior to flight) and didn’t receive any update until three hours later when I was notified that my reschedule request was rejected. Only managed to get around to a cancellation request the next day where the customer service requested I provide proof of my emergency (which I did and required me to spend more time in hospital administration) only to be told my cancellation is rejected as my cancellation timing did not meet airline policy despite traveloka taking a total of THREE HOURS to get back to my initial query On my next reservation (flying out of Singapore to Hong Kong) the customer service agents insisted that they could not do anything to change my flight, I had to call SQ directly to make my reservation change where the SQ agent told me the Traveloka side would have had full autonomy to make the changes. In contrast the SQ agent was very much on the ball and helped me with my issue almost immediately. As a loyal customer for many years, all I can say is I am disgusted by the lack of customer care shown by this company. No empathy was shown for customers in dire circumstances and I will never use their service again.”

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Posted 5 months ago

“Terrible service and would never use again. We arranged a hotel transfer from the airport, our plane was delayed an hour and we arrived at Depansar airport and our taxi was no where to be seen. We got some help off another taxi operator who was waiting for his customers coming off the same flight who agreed to call them. The driver came to get us and when we were dropped off we were told we need to pay an additional 50000 rupiah for him waiting. When I refused due to the plane delay out of our control, he started swearing at us in front of the hotel staff. Would not recommend for anyone to use their airport transfer services. Disgusting welcome to Bali”

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Posted 5 months ago

“DO NOT use this company traveloka it’s impossible to get either flight change or refund they will take all your money with the worst customer service.they give you the run around and never do anything”

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Posted 5 months ago

“I had a mistake in booking my hotel. I called Traveloka's customer service number for assistance. They were able to fix my problem under 24 hours. I was so relieved. UPDATE: They helped me again! Traveloka's customer support is top-notch! I apologise, Traveloka, for having you go through so much. Lesson learned: Do not book hotels while sleepy! I will try booking flights with you next time!”

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Posted 5 months ago

“I changed my rate as Traveloka CS helped me to refund even though it has been past overdue. It's easier to communicate with the CS rather than bots. I hope Traveloka can maintain its good service and better in the future.”

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Posted 5 months ago

“Great, very easy to understand service. The mainstay application when booking airplane tickets. The UI design is also cool”

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Posted 5 months ago

“Repeated purchases through traveloka, always helped with every problem, whether refunds or other problems, good job for the customer service team.”

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Posted 5 months ago

Traveloka is rated 3.7 based on 394 reviews