Traveloka Reviews

Name: Traveloka
Rating: 3.54

3.5 Rating 413 Reviews

62 %

of reviewers recommend Traveloka

Company Reviews

Questions

Metrics

3.5

Based on 413 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

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Traveloka 1 star review on 14th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Traveloka is my number one choice when it comes to traveling. Everything can be ordered via Traveloka. Starting from entertainment entrance tickets, ordering plane and train tickets to booking hotels. Never complain about the services. Very good!”

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Posted 6 months ago

“The Traveloka application is very useful and very beneficial for urgent needs in critical times, plus paylater payments that can pamper us and our families if we want to stay overnight but don't have the budget yet, thank you Traveloka”

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Posted 6 months ago

“I was very impressed using Traveloka because it helped me find a lot of tourist attractions and also interesting and good lodging places that can be visited with my family.”

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Posted 6 months ago

“great experience, I appreciate the choice of hotels and flights, they were really very helpful in every trip, I will use them again for my next trip”

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Posted 6 months ago

“Traveloka has become my go-to for booking flights. I recently flew Citylink Airlines, a recommendation from Traveloka, and it was a fantastic experience. The airline was comfortable, the staff was friendly and helpful, and the entire process – from booking to boarding – was seamless. Traveloka consistently delivers on their promise of making travel easy and enjoyable.”

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Posted 6 months ago

“Traveloka has always been my go-to for finding airline tickets. I can always find comfortable flight options that fit my budget. I recently flew with Garuda Indonesia, and the experience was very pleasant. The cabin was spacious, the seats were comfortable, and the service was friendly. Thank you, Traveloka!”

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Posted 6 months ago

“I am truly impressed with Traveloka's service. They always recommend comfortable airlines that meet my needs. Their customer service team is also very responsive and helpful. I recently booked a flight with Batik Airlines through Traveloka, and the experience was incredibly smooth, efficient, and enjoyable. The entire process was a breeze, from browsing flight options to completing the booking. The Batik Airlines staff was friendly and professional, making my journey even more pleasant. Traveloka, you're the best!”

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Posted 6 months ago

“Traveloka is always my go-to for booking flights. They have lots of airlines to choose from, all comfortable and safe. The prices are also very good. I highly recommend Traveloka to everyone! and then, I'm really happy with the airlines I can find on Traveloka. I always find one that's comfortable and fits my budget. Booking is easy and fast too. Thanks, Traveloka!”

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Posted 6 months ago

“My travel experience with Traveloka was extremely satisfying! Their service was very professional and helpful in choosing flights that suited my needs. I was very impressed with the ease of booking tickets, the smooth check-in process, and the comfortable airline options. Thank you Traveloka for the outstanding service!”

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Posted 6 months ago

“Alhamdulillah membantu sekali Tokopedia ini. Semua kebutuhan ada dan lengkap”

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Posted 6 months ago

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Posted 6 months ago

“Traveloka is the best platform to book plane tickets! They collaborate with various well-known airlines, so I always have plenty of options. Their service is very professional, and I always receive clear and accurate information about my flights. I highly recommend Traveloka to anyone who wants to have a comfortable and enjoyable flying experience.”

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Posted 6 months ago

“I always use Traveloka to book flight tickets because they offer a wide selection of airlines and competitive prices. I am also very impressed with their friendly and responsive customer service. Even though there are always errors when accessing their website and sometimes there are other technical issues, they are always ready to help me with any questions and problems I face. I am very satisfied with Traveloka's service and will continue to use it in the future. Thank you Traveloka, hopefully there will be more promos for existing users, not just for new users.”

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Posted 6 months ago

“Traveloka is an online platform that is very user-friendly for booking flight tickets. They offer various options of airlines with competitive prices. I am also very impressed with their fast and responsive customer service. They are always ready to assist me with any questions and issues I may have. I highly recommend Traveloka to anyone who wants to have a comfortable and enjoyable flying experience. Thank you Traveloka for your service towards me.”

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Posted 6 months ago

“I think I'm satisfied with this app, and that's enough for me. thank you for helping me in my journey”

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Posted 6 months ago

“I've had an excellent experience with Traveloka! It’s my favorite app for booking flights and hotels because of how easy and seamless the entire process is. They offer a wide range of options, from affordable to luxury, and the prices are always competitive. I also appreciate the transparent information on booking details, which makes everything clear and straightforward. Traveloka is definitely my top choice for travel planning, and I highly recommend it to others!”

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Posted 7 months ago

“Traveloka has been my go-to platform for booking flights and accommodations. The app is incredibly convenient, with a smooth booking process and plenty of choices for both budget and premium travel. I love the frequent discounts and promotions that help me save on trips. Customer service is also responsive and helpful whenever I have any questions or issues. Overall, Traveloka provides a reliable and hassle-free experience for all my travel needs.”

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Posted 7 months ago

“I’ve used Traveloka several times to book flights and hotels, and I’ve always been satisfied with their service. The app is very user-friendly, easy to navigate, and offers great promotions. The payment process is fast and secure, with multiple options that make it convenient. I also appreciate the notification feature that reminds me of flight schedules and hotel check-ins. Traveloka has made my travel planning so much easier. Thank you, Traveloka!”

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Posted 7 months ago

“I’ve used Traveloka a couple of times, and while I appreciate the wide selection of hotels and flight options, there are a few areas that could be improved. For instance, customer support took longer than expected to resolve an issue with one of my bookings. That being said, they did eventually help me out, and the app itself is very easy to use. I’ll continue to use it for my future trips but hope they can improve the response time for customer service.”

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Posted 7 months ago

“What stands out the most about using Traveloka is how easy it makes planning my entire trip. From flights and hotels to car rentals and local activities, everything I needed was in one place. I recently booked a holiday package, and it was so simple to manage everything together. The support team was also quick to assist when I needed changes to my booking. For travelers seeking convenience and efficiency, this service is a must-try!”

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Posted 7 months ago

Traveloka is rated 3.5 based on 413 reviews