Traveloka Reviews

Name: Traveloka
Rating: 3.54

3.5 Rating 413 Reviews

62 %

of reviewers recommend Traveloka

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Metrics

3.5

Based on 413 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

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Traveloka 1 star review on 14th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never use this website to buy anything. They will never refund or assist you if there is any dispute. Bought tickets through them and we paid for special seats selection. But a day before we check in for flight, they do not honored us the seats that we paid. Called them so many times, and was told on the day of departure that we have to seek help from airline and due to change of aircraft, the front seat with extra Legrooms where not given even though we paid. We Booked 4A and 4C and were given center seats and was spilt to different seats.. Called and email since August and finally replied after 3 months that we will not get any refund at all!! Do not ever use this Traveloka, else you will not get any help or burnt money and time. More they are charging higher than other booking website!! Get fooled by them and see the final taxes or charges when check out !! Going to report them to case!”

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Posted 5 months ago

“Traveloka made a mistake on their listing, but it took too long to check (more than 72 hours despite me constantly prompting for updates) Finally, the update was given after the cancellation timeline, and they admitted that there was indeed ambiguity in the listing, yet refused to refund. It is the worst travel booking agency ever. Please avoid at all costs. Lousy customer service. The reviews on traveloka are all screened. So bad reviews will not be shown. yucks”

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Posted 5 months ago

“Traveloka give us a lot of discounts, allowing me to save more money when I traveling. The payment options offered are also very diverse.”

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Posted 5 months ago

“Traveloka's service is very good, the quality is good, the place is spacious, the employees are all friendly and professional.”

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Posted 5 months ago

“I wanted to book a flight from… I wanted to book a flight from Traveloka, at the time the site bugged so I booked another identical flight via another travel agent but with the same AirAsia airline. So I asked Agoda and Traveloka for a refund for duplicate booking. Agoda was great, they talked to Airasia who agreed to refund Traveloka's flight (because it was the latest) but Traveloka only lied and said that Airasia refused to refund. I sent them proof by e-mail from Airasia that they had reimbursed me but that Traveloka had to transfer the money to me, they even showed me the money they transferred to Traveloka so that they could reimburse me but NOTHING. TRAVELOKA THE THIEVES, they say that the Airline refuses to reimburse me but they keep the money. Seriously, I've been fighting for 5 months to get my money back but they keep lying. Even Airasia asked me to report them to the malaysian aviation commision, which I've started to do. They're lying, I've got all the proof, just send me a message and I'll send it to you. NEVER TAKE A FLIGHT WITH THEM, prefer Agoda who are much more professional.”

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Posted 5 months ago

“I really like using Traveloka to book hotels, the discounts make me save more money.”

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Posted 5 months ago

“That's all they do for the past 2 and a half months. They can't even get a manager on the phone nor give a definite answer,I am sure they enjoy holding peoples money ransom. I have spoken to the airlines and they have said they money has been refunded back to the company a while back unfortunately they still blame the airlines. See their response below We do apologize for the inconvenience that this may have caused you. We already submitted your refund request on August 30, 2024. However, due to an exceptional influx of refund requests being handled by the airlines, the processing time may exceed the anticipated duration of 90 days from the submission date. We recognize the considerable impact this may have on you, and we are actively collaborating with Malaysia Airlines to ensure your refund is processed. Our recent inquiry indicates that your refund request has been acknowledged by the airline and is currently under review. We kindly ask for your continued patience as we await the crediting of your refund to Traveloka. Once we receive any update or progress regarding this refund, we will contact you promptly. Response from today's call 5/11/2024 We are reaching out to you regarding the discussion we had over the phone today for your refund follow up under Booking ID:********** Concern/s Raised: --You called us to follow up on a refund, asked for timeframes, and at the end requested to speak with a supervisor or manager. Action Taken: --We sent a follow-up to our relevant team, and I am still looking for a supervisor or manager. Pending Items/Action: --Please expect a callback from one of our managers or supervisors. Kindly keep your lines open. Still they can't provide the necessary. Just give my money back you thieves. Won't be using your company again. Even the refund they are deducting 10 dollars as donation for their incompetence. I wonder how they are still in business”

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Posted 5 months ago

“Traveloka give us a lot of discounts, allowing me to save more money when I traveling. The payment options offered are also very diverse.”

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Posted 5 months ago

“Traveloka makes it easy for me to travel out of town by plane, because it offers the best price.”

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Posted 5 months ago

“I've used Traveloka a couple of times, and overall, I'm pretty satisfied with the experience. The app offers a broad selection of flights and accommodations, which makes planning trips quite convenient. I also like that it often has good deals and discounts. However, I did encounter some issues with my booking, and customer support took a bit longer to respond than I would have liked. Despite the wait, they did resolve my issue, so I appreciate their efforts. I’ll keep using Traveloka but hope for a faster response in the future.”

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Posted 5 months ago

“Traveloka is very satisfying, the service is very good and professional”

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Posted 5 months ago

“Traveloka is really very helpful the service is good and fast Booking plane tickets using Traveloka is very easy and safe”

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Posted 5 months ago

“traveloka is the best application for planning a vacation, through this application we usually book various tickets both planes, hotels, trains and others.”

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Posted 5 months ago

“Very easy and helpful for me who likes to go to new places. So you feel safe and comfortable since using Traveloka.”

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Posted 5 months ago

“Very helpful application and really worth downloading, not slow and very fast, cool!”

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Posted 5 months ago

“the customer support is responsive and helpful, which is crucial when dealing with travel plans. The app often has great deals and promotions, making it budget-friendly for many travelers.”

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Posted 5 months ago

“Traveloka makes it easier for me when I want to travel long distances by plane, as the prices offered are the best.”

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Posted 5 months ago

“I really enjoyed my experience with Traveloka because it has helped me find a lot of interesting tourist attractions in Indonesia.”

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Posted 5 months ago

“Traveloka verry good”

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Posted 5 months ago

“Traveloka delights users with its intuitive interface, comprehensive services, competitive prices, and secure payment options. The app’s robust customer support and personalized recommendations enhance the travel booking experience, making it convenient and stress-free.”

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Posted 5 months ago

Traveloka is rated 3.5 based on 413 reviews