Traveloka Reviews

Name: Traveloka
Rating: 3.60

3.6 Rating 405 Reviews

64 %

of reviewers recommend Traveloka

Company Reviews

Questions

Metrics

3.6

Based on 405 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Traveloka made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really like using Traveloka to book hotels, the discounts make me save more money.”

Helpful Report

Posted 2 months ago

“That's all they do for the past 2 and a half months. They can't even get a manager on the phone nor give a definite answer,I am sure they enjoy holding peoples money ransom. I have spoken to the airlines and they have said they money has been refunded back to the company a while back unfortunately they still blame the airlines. See their response below We do apologize for the inconvenience that this may have caused you. We already submitted your refund request on August 30, 2024. However, due to an exceptional influx of refund requests being handled by the airlines, the processing time may exceed the anticipated duration of 90 days from the submission date. We recognize the considerable impact this may have on you, and we are actively collaborating with Malaysia Airlines to ensure your refund is processed. Our recent inquiry indicates that your refund request has been acknowledged by the airline and is currently under review. We kindly ask for your continued patience as we await the crediting of your refund to Traveloka. Once we receive any update or progress regarding this refund, we will contact you promptly. Response from today's call 5/11/2024 We are reaching out to you regarding the discussion we had over the phone today for your refund follow up under Booking ID:********** Concern/s Raised: --You called us to follow up on a refund, asked for timeframes, and at the end requested to speak with a supervisor or manager. Action Taken: --We sent a follow-up to our relevant team, and I am still looking for a supervisor or manager. Pending Items/Action: --Please expect a callback from one of our managers or supervisors. Kindly keep your lines open. Still they can't provide the necessary. Just give my money back you thieves. Won't be using your company again. Even the refund they are deducting 10 dollars as donation for their incompetence. I wonder how they are still in business”

Helpful Report

Posted 2 months ago

“Traveloka give us a lot of discounts, allowing me to save more money when I traveling. The payment options offered are also very diverse.”

Helpful Report

Posted 2 months ago

“Traveloka makes it easy for me to travel out of town by plane, because it offers the best price.”

Helpful Report

Posted 2 months ago

“I've used Traveloka a couple of times, and overall, I'm pretty satisfied with the experience. The app offers a broad selection of flights and accommodations, which makes planning trips quite convenient. I also like that it often has good deals and discounts. However, I did encounter some issues with my booking, and customer support took a bit longer to respond than I would have liked. Despite the wait, they did resolve my issue, so I appreciate their efforts. I’ll keep using Traveloka but hope for a faster response in the future.”

Helpful Report

Posted 2 months ago

“Traveloka is very satisfying, the service is very good and professional”

Helpful Report

Posted 2 months ago

“Traveloka is really very helpful the service is good and fast Booking plane tickets using Traveloka is very easy and safe”

Helpful Report

Posted 2 months ago

“traveloka is the best application for planning a vacation, through this application we usually book various tickets both planes, hotels, trains and others.”

Helpful Report

Posted 2 months ago

“Very easy and helpful for me who likes to go to new places. So you feel safe and comfortable since using Traveloka.”

Helpful Report

Posted 2 months ago

“Very helpful application and really worth downloading, not slow and very fast, cool!”

Helpful Report

Posted 2 months ago

“the customer support is responsive and helpful, which is crucial when dealing with travel plans. The app often has great deals and promotions, making it budget-friendly for many travelers.”

Helpful Report

Posted 2 months ago

“Traveloka makes it easier for me when I want to travel long distances by plane, as the prices offered are the best.”

Helpful Report

Posted 2 months ago

“I really enjoyed my experience with Traveloka because it has helped me find a lot of interesting tourist attractions in Indonesia.”

Helpful Report

Posted 2 months ago

“Traveloka verry good”

Helpful Report

Posted 2 months ago

“Traveloka delights users with its intuitive interface, comprehensive services, competitive prices, and secure payment options. The app’s robust customer support and personalized recommendations enhance the travel booking experience, making it convenient and stress-free.”

Helpful Report

Posted 2 months ago

“I used to use Traveloka to book plane tickets. Traveloka always provided the best offers, various price choices, and discounts. It was very easy and fast to use, it didn't take long to get the best price.”

Helpful Report

Posted 2 months ago

“With a fairly cheap price, I feel the service here is very good and friendly”

Helpful Report

Posted 2 months ago

“traveloka is an application that is very helpful in flying whenever we want, this application really guarantees customer satisfaction.”

Helpful Report

Posted 2 months ago

“Traveloka's promotions and discounts also helped me save a lot on my trip. Customer service was responsive and helpful, assisting me with all my questions promptly. Highly recommended for anyone looking for a reliable and convenient travel booking app.”

Helpful Report

Posted 2 months ago

“i use this app very well, it's easy to find hotels and lodging easily. i really believe in traveloka app. i will continue to use this app if i need it!!!”

Helpful Report

Posted 2 months ago

Traveloka is rated 3.6 based on 405 reviews