Traveloka Reviews

Name: Traveloka
Rating: 3.54

3.5 Rating 413 Reviews

62 %

of reviewers recommend Traveloka

Company Reviews

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Metrics

3.5

Based on 413 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

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Traveloka 1 star review on 14th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BOOK WITH TRAVELOKA!!! The staff are horrible who do not know what they are doing and are unwilling to help its customers. They instead lie about information in order to dismiss the customer quickly and render the customer confused and unable to resolve the issue with time wasted. We will definitely never book with Traveloka ever again! PLEASE BE WARNED!!!”

Helpful Report

Posted 6 months ago

“It’s a terrible service. I booked a flight ticket with them. Ticket was issued but they said it’s not issued with the airline they asked me to change the ticket or refund. I agreed to change the ticket but it took more the. 3 days they weren’t able to give a a new ticket even though I kept calling but what I got was standard answer from the helpline. I had to take the refund which meant now I have to book a new ticket (not with them again) with much higher price compare to a week ago. Terrible customer service and they won’t care about your complaints or their responsibility at all. They will make you feel frustrated with the whole process then you will end up choose the most easy way for them which is refund to you and don’t care about the rest.”

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Posted 6 months ago

“I have always been using traveloka services until been struck with awful experience due to their hotel booking system error. Booked 3 nights at a particular osaka hotel and when I went to checkin, the hotel couldn't find my booking at all. Insisted they don't have my reservation. Then they checked and found out my hotel booking was in their other branch hotel which is 400m away. After all the research of the hotels done, and you are stuck with hotel that you didn't book. Horrible experience and ended up check in at 11pm.”

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Posted 6 months ago

“Terrible website. Offering flights to make it look cheap but the flight doesn't include baggage”

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Posted 6 months ago

“absolutely terrible. for unexpected medical reasons i wanted to change flights for my partner and i. THE ONLINE INSTRUCTIONS DONT WORK SO I SENT MESSAGES WITH DETAILED INFORMATION AND WAS COMPLETELY IGNORED. there was ample time for them to transfer these flights, but they just made it impossible. their neglect is so palpable and disappointing as to be criminal.”

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Posted 6 months ago

“SCAM SCAM SCAM! Do not book with Traveloka. They will give you a certain price and once you have entered all your personal details the price will jump THREE TIMES higher. This is not just random: this is everytime no matter which flights you go for! We tired 4 different flights to prove this! It’s a waste of time and energy. STAY AWAY”

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Posted 6 months ago

“Terrible experience with these people. Tried to upload eticket for flight and the system could not find it. Took an extended period to check in at the airport as my booking did not exist. Currently trying to make contact now prior to my flight this afternoon to book extra luggage on. Again there is zero customer service and the system says my booking does not exist. I tried to communicate via live chat also however no one responded.”

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Posted 7 months ago

“Waspada, Awas dan Hati-hati. Uang Refund utk konsumen ditahan oleh pihak Traveloka lebih dari 100 hari setelah pihak maskapai telah mengembalikannya. Traveloka selalu memberi jawaban dengan alasan "kewenangan ada pada pihak maskapai" padahal pihak maskapai telah selesai mengembalikan uang Refund. Jadi semua pelanggan harus selalu berwaspada penuh jika berurusan dengan masalah Refund. Jangan asal percaya pada pihak ! Harus selalu berkoordinasi dengan pihak maskapai !”

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Posted 7 months ago

“Sebelum ni memang selalu tempah traveloka.. Kali ni ade emergency nak mintak tukar tarikh dah 2 hari tak settle.Reply lambat..bad servis..mintak surat itu ini.. Memang menyusahkan tak boleh toleransi langsung.sampai mintak surat doktor semua la..call hotel, hotel cakap Just msg agent mintak tukar tarikh,msg traveloka cakap lain pulak.. Memang kecewa.. Sampai sekarang tak settle..”

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Posted 8 months ago

“Having booked and paid online. The Web pages instantly went to the homepage. I made an account with the same name and email with no bookings there. I tried the same within the app again with the same details with no change. On contacting customer services and explained to them I was told to make another account ....why it's still the same number and email address. Overall I rate traveloka a zero. I will never book through this company again as if thats how they operate God knows if you have problems at the airport. Thanks but no thanks never again”

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Posted 8 months ago

“Worst travel company. I used their platform to book ticket for my trip. The ticket was forged. And I had to buy direct from agent. Never use this app.”

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Posted 8 months ago

“I requested to cancel a booking but they did not grant the request. Reason is i double booked because I received the confirmation very late, 29minutes to be exact. Usually it takes just a few minutes to get an email that the booking is in process, but there was nothing. I thought the booking did not go through so I booked another flight on a different airline. Customer service did not grant my request to cancel the booking and give refund.”

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Posted 8 months ago

“Deceptive pricing. Traveloka advertises lower prices than their competition to get customers to their site, the price then becomes "unavailable". No customer support, chat doesn't work, phone agents click the line before even saying hello, email response next day service.”

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Posted 8 months ago

“Traveloka is a Worst app”

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Posted 9 months ago

“If you need cancel ot reschedule, you will be big headache Terrible agency Misleading and it’s been 1 month now, my ticket still problem even more than 10 times call…..”

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Posted 9 months ago

“Too bad that Traveloka is trying to mislead you when you source for air ticket. The price at that first show you was very cheap, and stated baggage included. However, before you check out and payment, an pop up window will inform, pricing updated, and now only you will see the real price, in which diff aloooooot Very disappointing trick !! too bad travelloka, an Online Travel agency that operate more than 10 years.”

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Posted 9 months ago

“I booked a flight from bandung to singapore and the website has lead to a type in my name and traveloka say I need to cancel my flight and rebook while singapore airlines say they cannot help cos it is booked through a 3rd party. Our krisflyer information also went missing and not found in our SIA booking via them. Ridiculous system error yet nobody wants to help.”

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Posted 9 months ago

“I booked a return flight through Traveloka and their website mislead me to believe I had free 20kg baggage allowance for BOTH flights. Their customer service was of no help, and now I have to pay an extra $100. I do not recommend Traveloka and I will never use their website again.”

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Posted 9 months ago

“Do NOT use Traveloka! After I made online flight reservations on the Traveloka website, Traveloka emailed me stating my transaction was Canceled & Refunded. I went back online thinking it was a failed transaction & rebooked. Then I see that I now have 2 charges for the same flights & same people. Customer Service sounded nice on the phone (I called numerous times), but I always ended up with a follow-up email saying “sorry, nothing can be done.” It’s a scam! Book directly with airline. Worst company ever. Awful business practices.”

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Posted 9 months ago

“I originally booked for July 9, 2024 time is 7:50 AM (Cebu to Manila) and then when I proceeded to pay for my ticket they issued me a ticket for July 9, 2024 time is 23:15. I was really shocked coz we will arrive in Manila around July 10, 1 AM. Where should we sleep? There's no early check in for our hotel that time. And the worst thing is I have a medical appointment on July 10, 9 AM. I tried to fix it by reaching out to their customer service and their agent said I need to wait for 24 hrs. Then I waited as per instructions. Passed 24 hrs, I message them again, but agent said I need to wait for more hours. And finally, the result came in that they cannot do anything about my flight. I am very devastated with what happened coz it is not even my fault at first place. Now I'm worried about our accommodation, I guess we will just sleep at the airport. Please don't book in TRAVELOKA, if you don't want to experience what happened to me.”

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Posted 9 months ago

Traveloka is rated 3.5 based on 413 reviews