Traveloka Reviews

Name: Traveloka
Rating: 3.60

3.6 Rating 405 Reviews

64 %

of reviewers recommend Traveloka

Company Reviews

Questions

Metrics

3.6

Based on 405 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Traveloka made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful Info, But Room for Improvement in Filtering did my initial research on hotels for my upcoming holiday trip in traveloka. though the information for the hotels is sufficient, the filter could definitely be improved for easier navigation. prices are more or less similar to other brands, but their first-user coupon can give me a better price at the end.”

Helpful Report

Posted 8 months ago

“recently, i tried traveloka to book a flight for my trip to bangkok after finding they offered the best prices during my research where i encountered an issue when filling out my passport information. i was initially feeling apprehensive due to negative reviews i'd seen online, but pleasantly surprised that their customer support handled the situation smoothly for my standard. considering this surprisingly positive experience, i'm open to using them again in the future”

Helpful Report

Posted 8 months ago

“Everything is good with the app, but could you please add the feature where our booking is automatically added to our calender? I wonder if it's just me but with A*ry, my bookings are automatically added to my calenders; both google calendar and my phone's calendar. Thank you.”

Helpful Report

Posted 8 months ago

Helpful Report

Posted 8 months ago

“Actually this app is quite good but only one thing make me annoying is that this app always asking for update. Like in a month I updated it 1-2x and there is nothing specific change after I updated it.”

Helpful Report

Posted 8 months ago

Helpful Report

Posted 8 months ago

“Traveloka provides excellent service! For booking flights and hotels, I always rely on Traveloka”

Helpful Report

Posted 8 months ago

“I am very happy about the service from Traveloka, buying flight tickets is easy, and hotel reservations are easy, I am very helped by the good service from Traveloka, customer service is also very helpful and friendly. thank you Traveloka.”

Helpful Report

Posted 8 months ago

“Had a small hiccup with my hotel reservation, but the support team was on it in a flash. they really saved my vacation!”

Helpful Report

Posted 8 months ago

“Best Prices, Hands Down I always find the best deals on Traveloka. Prices are unbeatable, and the quality of service is top-notch.”

Helpful Report

Posted 8 months ago

“Traveloka's loyalty program is a great addition, offering perks and discounts that add value. It's nice to be rewarded for my frequent travels!”

Helpful Report

Posted 8 months ago

“So easy to book my entire trip with just a few clicks. Traveloka makes travel planning look like a piece of cake!”

Helpful Report

Posted 8 months ago

“Traveloka consistently offers good discounts on hotel bookings. I saved significantly on my last trip to Bali using their app. Thumbs up for making travel more affordable!”

Helpful Report

Posted 8 months ago

“I appreciate the transparency of Traveloka. No hidden fees and the prices shown are what you actually pay. It's refreshing to see honesty in the travel industry.”

Helpful Report

Posted 8 months ago

“It was vacation time, but I had to cut my trip short due to an urgent matter. I couldn't get a same-day flight change, but my dad suggested using Traveloka. And to my surprise, I was able to book a seat on the first flight back home! Traveloka's customer service was incredibly fast and efficient. I'm so grateful for their help!”

Helpful Report

Posted 8 months ago

“I love the Traveloka app for its comprehensive travel solutions. From booking flights to hotels and even activities, it's all in one place. Makes travel planning so much easier!”

Helpful Report

Posted 8 months ago

“Traveloka Customer service is a nightmare to deal with. The website and App is not functioning properly. Prices fluctuate super quick and the App have cheating system by keep showing the lower rate compared to other platform and after you reach to the payment stage, the price changes and will be higher than other platform. Honest review, I regret booking through Traveloka and customer service is very lousy and not trustworthy. I request a call back from the duty manager on shift however the call centre agent refuse to arrange and for 3 business days, I was informed the duty manager on shift is not available.”

Helpful Report

Posted 8 months ago

“Refunds section is so worst even tho you proof and reason !!!!!! Please improve or you’lll lose your customer !!”

Helpful Report

Posted 8 months ago

“Traveloka has become my go-to travel app due to its extensive options and competitive prices. I appreciate the frequent updates and new deals they offer.”

Helpful Report

Posted 8 months ago

“Impressive customer support from Traveloka when I faced a payment issue. They resolved it quickly and efficiently, ensuring that my travel plans were not disrupted. Great job!”

Helpful Report

Posted 8 months ago

Traveloka is rated 3.6 based on 405 reviews