Traveloka Reviews

Name: Traveloka
Rating: 3.67

3.7 Rating 394 Reviews

65 %

of reviewers recommend Traveloka

Company Reviews

Questions

Metrics

3.7

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Traveloka 1 star review on 1st October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best Prices, Hands Down I always find the best deals on Traveloka. Prices are unbeatable, and the quality of service is top-notch.”

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Posted 6 months ago

“Traveloka's loyalty program is a great addition, offering perks and discounts that add value. It's nice to be rewarded for my frequent travels!”

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Posted 6 months ago

“So easy to book my entire trip with just a few clicks. Traveloka makes travel planning look like a piece of cake!”

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Posted 6 months ago

“Traveloka consistently offers good discounts on hotel bookings. I saved significantly on my last trip to Bali using their app. Thumbs up for making travel more affordable!”

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Posted 6 months ago

“I appreciate the transparency of Traveloka. No hidden fees and the prices shown are what you actually pay. It's refreshing to see honesty in the travel industry.”

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Posted 6 months ago

“It was vacation time, but I had to cut my trip short due to an urgent matter. I couldn't get a same-day flight change, but my dad suggested using Traveloka. And to my surprise, I was able to book a seat on the first flight back home! Traveloka's customer service was incredibly fast and efficient. I'm so grateful for their help!”

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Posted 6 months ago

“I love the Traveloka app for its comprehensive travel solutions. From booking flights to hotels and even activities, it's all in one place. Makes travel planning so much easier!”

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Posted 6 months ago

“Traveloka Customer service is a nightmare to deal with. The website and App is not functioning properly. Prices fluctuate super quick and the App have cheating system by keep showing the lower rate compared to other platform and after you reach to the payment stage, the price changes and will be higher than other platform. Honest review, I regret booking through Traveloka and customer service is very lousy and not trustworthy. I request a call back from the duty manager on shift however the call centre agent refuse to arrange and for 3 business days, I was informed the duty manager on shift is not available.”

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Posted 6 months ago

“Refunds section is so worst even tho you proof and reason !!!!!! Please improve or you’lll lose your customer !!”

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Posted 6 months ago

“Traveloka has become my go-to travel app due to its extensive options and competitive prices. I appreciate the frequent updates and new deals they offer.”

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Posted 6 months ago

“Impressive customer support from Traveloka when I faced a payment issue. They resolved it quickly and efficiently, ensuring that my travel plans were not disrupted. Great job!”

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Posted 6 months ago

“Traveloka offers a user-friendly interface that made it easy for me to compare prices and schedule details for flights and hotels. My trip went off without a hitch thanks to their reliable booking service.”

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Posted 6 months ago

“the service provided by Traveloka is very satisfying, when I got stuck in a problem, customer service helped me until it was resolved. and with a very fast and easy refund process. I hope this service can help other customers.”

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Posted 6 months ago

“I recently booked a holiday package through Traveloka and was pleasantly surprised by how smooth the process was. Their customer service was helpful when I needed to make an adjustment to my booking. Highly recommend for hassle-free travel planning!”

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Posted 6 months ago

“Accidentally booked my flight trough them and not Maleysian airlines. The ticket included only 10kg check in bag for domestic flights (if you book via Maleysian airlines, 35kg check in bag is included). My bag weight 17,5kg and for that extra 7,5kg I had to pay 280MYR for extra. If you have a heavier luggage with you, it comes quite expensive to use them when booking flights.”

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Posted 7 months ago

“Took one small deposit. As date approached, full amount. At the hotel, my booking was secure, fully paid up and smooth as silk transaction. First time use of Traveloka and it was perfect.”

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Posted 7 months ago

“Traveloka helped me a lot! The service provided is very good and satisfactory!”

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Posted 7 months ago

“They have multiple promos and i have been using them in the last 2 years, so far i do not face any flight booking issues.”

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Posted 7 months ago

“🌟🌟🌟🌟🌟 I recently used Traveloka to book my vacation, and I couldn't be happier with the experience! From start to finish, Traveloka made planning my trip a breeze. First off, the website is incredibly user-friendly. I was able to easily navigate through various options for flights, hotels, and activities, all in one place. The interface is intuitive, and I appreciated the detailed search filters which helped me find exactly what I was looking for. Booking was a seamless process. I found great deals on flights and hotels, saving me both time and money. The confirmation email arrived promptly, providing all the necessary information for my trip. During my stay, I encountered exceptional customer service. The hotel I booked through Traveloka exceeded my expectations, and any questions I had were promptly addressed by the friendly staff. One feature I particularly loved was the Traveloka app. It kept all my booking details organized and easily accessible on my phone, making it convenient to manage my trip on the go. Overall, Traveloka provided me with a stress-free and enjoyable travel experience. I highly recommend it to anyone looking for a reliable and efficient platform to plan their next adventure. Thanks, Traveloka, for helping me create unforgettable memories!”

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Posted 7 months ago

“Inflexibility based on policy but happy to resell your non-refundable cancellation to someone else. So don’t cancel, and let the hotel know you’re not arriving so that can resell and make the money, instead of Expedia.com (who is the wholesaler)”

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Posted 8 months ago

Traveloka is rated 3.7 based on 394 reviews