“I recently bought holiday flights with Air China through TravelUp and had a good experience overall. Admittedly I only purchased flights rather than a package and I did not need to make any changes to the booking post-purchase so did not incur any additional charges, nor did I need to speak with their customer services team.
This was the first time I had purchased flights through a 3rd party and it was an anxiety-inducing experience (they ask you to 're-confirm' your flights a couple of days beforehand but don't explain why this might be necessary). However they were far cheaper than buying directly with the airline and it ended up to be just as smooth as if we had purchased directly (check-in 36 hours before flights all went smoothly).”
“I booked a return flight through Travel up. My flight was delayed and I missed my connecting flight as a result. British Airways booked me onto another flight but cancelled my return flight at the same time without telling me. BA officials didn’t take responsibility for their mistakes and told me to sort it out. The first person I spoke with in Travel Up was unhelpful and told me that he couldn’t help me. I emailed Travel up and Tim Wade somehow managed to fix the problem and organise my return flight. Excellent service!! Thank you Tim.”
“Victim of Flybmi going out of business, (they were operating a flight for another airline). Great help from Liam Johnson in getting a good alternative flight.”
“I have had my return flight cancelled by the airline and I was assisted by Liam Johnson who helped me to changed my date to the one I that is suitable. He was very help communicatiing between myself and the airline to resolve this issue.”
“We booked flights through travel up to Harare and the price was good. The communication throughout the process was excellent. Liam alerted us to a minor schedule change and handled the reissue of tickets in a quick and timely manner.”
“Flights got changed again. Spoke with Liam who made up for the initial inconvenient flight offered and rebooked us on a flight closer to our original booking. Understand the problem was more with the airline, but he sorted out the problem and got back to me quickly.”
“Thanks Michelle Customer Services Travel up, I made an error with online booking discovered only after I clicked and paid. I tried contacting by phone, no luck, then emailed, she promptly sorted the problem and put my mind at rest.”
“I booked a flight to Canada with TravelUp with no issues at all, I received a friendly and very efficient service from a George and my documents were emailed to me while still on the call, very pleased with the service.”
