“If I could leave zero stars I would. Not only was my issue not resolved for 6 weeks I had to pay more for a fare increase as a result. I will never use travel up for any future flights and will ensure as many of the people I know are aware of my unacceptable experience.”
“Your team is not good. Try to train them first. Poor communication poor public dealing. Even one guy hung up the phone while we are saying some thing. Only Milton Grey helped me late night. One team member said we cannot do booking for vouchers at night. Whats this policy?? Milton did it at night then why someone else cannot do it?? I want amswers to all my questions? Kindly ask your team about it. It was an emergency to book the flight but they are just miserable.”
“Threatened to cancel ticket unless we reviewed his performance.
Interrupted me every time I spoke.
Very poor service from TravelUp and Abdur Rahman.
He was able to find the flights we found online which seemed to be an issue for everybody else working for TravelUp.”
“Travelup is absolutely the WORST agency I have ever dealt with. ZERO customer care! I have £460 credit from a cancelled flight, and they are NOT allowing me to use it in spite of many emails I sent them, they have NO SYSTEM to use such credit which is a TOTAL SCAM from travel UP. Would never ever recommend using them, unless you wish to lose your hard-earned cash!”
“I talked to sana she was so rude she quoted 200£ extra to book a flight very disappointed from her . Another agent name kashish she was so polite but SANA is so RUDE please take action against this that we are also working doing jobs so please don’t charge this much extra from us”
“flight with BA was cancelled and was issued a travel voucher but had to pay travelup 60£ in rebooking fees just to rebook my flight. This was after heavy negotiating with them as they originally wanted to charge 75£. Absolute scammers. Would avoid”
“worthless company that will undoubtably steal your money. This place is not legitimate and needs to be shut down by the US government. They are dishonest and do nothing to protect your reservations or money. If Travelup has the opportunity to rip you off they will absolutely do it. They need to be held criminally liable for their actions and stealing from everyday citizens. Unfortunately the travel industry is not regulated much like most industries.”
“Absolutely Pathetic service and call centre is full of scammers. Return flights was changed 3 times and i was forced to say yes to accept terms or lose my booking with no refund. Stay away at any cost..you will get pop up on sky scanner to book with them. DO NOT BOOK with them or they will mess up your entire holiday.”
“Spoke to someone, they took no details of my issue and said they will look into it, had me on hold for 40 minutes. I gave up, phoned back and spoke to someone else. They took the details and put me on hold for about another 15 minutes before Junaid answered and had to explain everything to him again. It took Junaid about 30 minutes to explain something quite simple and then he spent nearly 20 minutes getting me to leave a review for him, mentioning his name, on here.
Awful.
Don’t make people leave reviews whilst on the phone to you- especially when the service was abysmal!”
“DO NOT USE!!! Travel agents are supposed to make booking holidays easier travel up makes it considerable harder. Waited over an hour to speak to someone on the phone only to them be told that I needed to send an email to resolve my issue. I have sent an email over a week previous through the form on their website but got no response. Just don't bother.”
“One of the worst experiences ever. I had a flight booked for Glasgow to Delhi on 14th and wanted it to be changed to 22nd, more than 45 days before the travel. The guys wanted to charge me an additional 250 pounds, even when I could see that there was no significant increase in the ticket rates on their site. So, I had to cancel my booking with them. Firstly, for a 500 pounds ticket, they only refunded 350 pounds even though I had chosen for refundable option during booking. But, it seems that when they say refundable it does not include something called a convenience fee.
Anyway, I canceled my ticket nonetheless, and it's been more than 45 days, and am still waiting for my refund. Not sure what kind of business are they running. It's nothing if not sort of a scam.”
“Absolutely awful experience. In the end realised I was booked from the wrong airport. Actually just repaid out of my pocket to rebook. Sana did not answer my questions or get back to me to help solve my problem.”
“Travel up is most on unreasonable company I have meet, three of us to travel to USA on Sunday a before we went CPR test my mum tested positive for covid. I called to explain, so they can cancel her ticket but they telling me that he will not refund the money that they only paid £30.00 for tax as if that I am the one make a rules that if you have covid for cannot travel. No customer care at all.”
“We have been given this customer service number 01189707593 which they never answer. After back and forth email with their customer service team, they called us on Saturday at 10pm and when I asked why did not you answer any call during the weekdays between 9am and 5pm and why are you calling
at this time of the night. Their response was that we are 24/7 company and can call you anytime. I was shocked to hear that response from a customer service advisor.
Our experience was horrible and would never ever recommend others to use them. Here is the synopsis- our flight schedule was changed and Airline was offering a new schedule which is not convenient for us. We paid the special price to have a shorter transit, however when the schedule changed our transit time changed from 2hr30m to 11hrs25m. We will have an 8-month-old baby with us and requested Travelup to review this new schedule or even consider contacting the airline to arrange airport accommodation. In response Travelup agent said this is the only option for you otherwise you can request for cancellation which would cost £135/per person ( we are 4 travelers). In the end, we have to accept the long-haul transit.
Even when we appected the new schedule, we had to send 4 emails for the new itinerary before the response it back.
We made the mistake to use Travelup as our travel agent and would never every use them again for sure.”
“I will never encourage anyone to book with this incompetent bunch of fools. They cancelled my flight tickets without my permission and I cried and I was terribly sad. I have not had to weep as an adult. Please book directly with airline in all circumstances!”
“Avoid at all costs. We have travelled full-time for two years and this is the only travel booking company we have felt compelled to review badly to help save others. They charged us over £2100 for flights in January 2021, then cancelled them due to covid. They refused to refund us but gave us travel vouchers. Since then we have tried on repeat to book new flights but each time they fob us off with different excuses… systems are down, the airline’s system isn’t working, the flights are triple the price as if you booked directly with the airline etc. The customer service is terrible. Please please avoid them and book somewhere else.”
“So many 5 stars wow I don't know how you do it - regular people only ever complain rarely you hear of good feedback - just saying - you are a really stupid company of people are believing your comments”
