“I was very cautious with booking with Tavelup...
However, Tahir Sajjad was very helpful and made me felt more at ease.
He was very patient and kept me informed step by step.”
“Kyle Roberts was my third sales consultant within an hour having first been brushed off after my first enquiry to speak to the "online team", and then after speaking to a sales adviser on this team, being told I had to speak directly to the airline to get a refund voucher applied to a new booking., However, Kyle was attentive, and took time to both listen and resolve the issue fully without fobbing me off.”
“On hold system lets you know how many minutes you have left which is a nice bonus. Only a 5 min wait at 4.45pm. Junaid Ansar was really nice and helpful and got me exactly what I needed, nice and fast too! Overall, a pleasant experience. Couldn't ask for better really.”
“Dear Sir/Madam,
I spoke to Mr. TAHIR SAJJAD today, he is a very friendly and helpful consultant, he helped me solve my ticket problem quickly.
Many thanks to TAHIR SAJJAD!
Kind regards,
Jodie”
“I thought I did this on the first email, but I truly don’t mind as this one seems more thorough. Regarding customer support, I couldn’t be more pleased. I kept running into a problem trying to pay my deposit, getting a notice that my bank was decking the payment. For a second time I called, as the first time the call would go through. This time I was greeted by Sara Martin who made the payment process so much easier and told be exactly that me balance, plus the $7.95 convenience fee had to be paid by August 12. She instilled confidence with the process and has made me a new customer thank you for that and for Sara.
Clearly, I am impressed with Travel Up’s pricing, the ease for find places and dates, and more.”
“Took me long to get to speak to someone on phone, but once the call got connected the queries were resolved. Really happy with the service I recieved from Tahir Sajjad, who helped me through finding the right ticket for the right price. Very quick in processing my tickets and received my tickets in less than 6 hours, when 24 hours were expected. Thanks you so much Tahir.”
“I made a hotel reservation on 6/24 (total cost ~$985 for 3 days) i found out my mother tested positive for covid so i had to cancel my reservation which i did on that very same day 4 hours later. They charged me a $448 cancellation fee. It's worth mentioning the reservation was done 8 days in advance. Completely unacceptable. I travel a lot for business and never had to deal with such a greedy cancellation policy especially for people experiencing a hardship. I advice anyone reading this to stay away from doing business with this company. It might be cheap but it will cost you in long run if you run into any issues or hardships.”
