“My flight got cancelled but one of the members from Travel up called Junaid was amazing. He supported me and re arranged my new ticket as per my schedule. He made sure all my questions got answered. Received great customer service.”
“Great service received from Lisa Jane who was able to sort us with new flights after the flight operator cancelled our original flight. Lisa Jane was super helpful and went above and beyond to ensure our options were explored and a suitable one confirmed. Great service - thank you Lisa Jane”
“I've never used or heard of TravelUp before and so was a bit apprehensive about booking with them. But the price was excellent and the engagement to book worked out just fine, it's just not the same as other travel sites.”
“Good customer service provided by KYLE ROBERTS. friendly and helpful upon communication and sorting the issue.
knowledgeable and knows perfectly what he is doing.
I recommend everyone to use the service.
many thanks”
“I wasn’t thrilled about the last minute cancellation of my flight but it was sorted as best as could be by the customer services from travel up called Nash Davies.”
“BA cancelled our flight, and not very responsive or helpful in sorting it out. Russell and Muhammad Ibrhim took up the slack for BA and shorted everything. Then when BA failed to send tickets and were cutting of calls to the helpline Travel up helped again. We would have been really stuck without them. They appeared to be working far more hours than they advertised. The communication was excellent and they didn't let us down. BA could learn a lot from them.”
“Booked HOTEL ONLY through travel up and paid the deposit. Paid the remaining balance two weeks later. I wasn’t able to pay online and emailed the company who generated a new payment link for me a few hours after email (Faraz Ali) around 4am. I called the hotel at 12pm to confirm booking and they had my reservation details. I was relieved, especially after seeing the negative reviews. Glad I booked with them. I saved over $3,000!”
“Thank you Junaid,for your time, support and swift intervention in rescheduling another flight for me after cancellation of the British airways flight. You are amazing!”
“I was very cautious with booking with Tavelup...
However, Tahir Sajjad was very helpful and made me felt more at ease.
He was very patient and kept me informed step by step.”
“Kyle Roberts was my third sales consultant within an hour having first been brushed off after my first enquiry to speak to the "online team", and then after speaking to a sales adviser on this team, being told I had to speak directly to the airline to get a refund voucher applied to a new booking., However, Kyle was attentive, and took time to both listen and resolve the issue fully without fobbing me off.”
“On hold system lets you know how many minutes you have left which is a nice bonus. Only a 5 min wait at 4.45pm. Junaid Ansar was really nice and helpful and got me exactly what I needed, nice and fast too! Overall, a pleasant experience. Couldn't ask for better really.”
