“I was very impressed when contacted regarding a change in flight and the way that Janki dealt with my request to change our return flight in order to have the same number of days away. The speed of response in all correspondence was excellent and the information provided over the choices of alternative flights that we could take was over and above. Many thanks Janki”
“We didn’t get very good customer service in connection with transferring a flight to a early date we were promised call back but this didn’t happen-and had to speak to at least 5 of your agents before we found someone who could listen after 5 - 15 minute phone calls. Needless to say a bad review!!!”
“DO NOT TOUCH THIS COMPANY.
RUDE INEFFICIENT...TRIEDE TO BOOK HOLIDAY TO MALAYSIA AND ENQUIRED ABOUT FLY NOW PAY LATER.WAS PUT THROUGH TO INDIA YET WAS TOLD THEY R BASED IN UK,AGENT COULD NOT GIVE ME DETAILS ON THE SCHEME ,AND COULD NOT BE BOTHERED TO EVEN CHECK THE FLIGHT INFO I GAVE HIM AS HE TOLD ME TO DO THE FLY NOW PAY LATER SCHEME FIRST WHICH HE WOULD NOT GIVE ME DETAILS ON...I THINK THIS COMPANY NEEDS TO BE CHECKED OUT...”
“A very RACIST company. Wont book you if you are from certain background
!!!. Unprofessional and time waster. Please dont waste your time and money and use any service other than this rubish one.”
“Absolutely crappy website. Stay away at all costs. The online booking screen does not say anything about luggage allowance. Once I paid the money they started calling me and telling me that my booking is with only Hand Luggage allowance and I needed to pay £130 more for the checkin bag. That was more than 30% of the price of the ticket. They would refuse to cancel without charges as well.”
“Avoid it at all costs.We booked a ticket to Chicago for our family holiday unfortunately after a month our daughter passed away all we ask to cancel our tickets and get a refund for the flight as we wont be able to travel after terrifying things happened to our baby girl.We requested this beginning of April and still no update they are now ignoring our emails and phone calls we are feeling we got treated really badly.Now i went through Financial Ombudsman hopefully they will be able to sort this massive inconvenience for us.They are really good at ignoring people and telling me lots of lies about British Airways not willing to give the refund but i confirmed with Ba they already issued the refund to Travelup.”
“Avoid it at all costs.We booked a ticket to Chicago for our family holiday unfortunately after a month our daughter passed away all we ask to cancel our tickets and get a refund for the flight as we wont be able to travel after terrifying things happened to our baby girl.We requested this beginning of April and still no update they are now ignoring our emails and phone calls we are feeling we got treated really badly.Now i went through Financial Ombudsman hopefully they will be able to sort this massive inconvenience for us.They are really good at ignoring people and telling me lots of lies about British Airways not willing to give the refund but i confirmed with Ba they already issued the refund to Travelup.”
“Travel up sent an email 2 days before my scheduled flight that it was cancelled. It went straight to spam. Only found out about it 24 hours prior to travel because I couldn't check-in online. Only when I rang them did I realise about the cancelled flight and the email. They should have contacted customers via telephone or text message which they didn't do.
However, alternate flight arrangements were made by helpful customer service member.”
“AWFUL experience booking flights from London to South Africa. Paid and received a confirmation email the same day. Six months later realise our flight times have changed by 5 hours without ANY warning or notification from TravelUp. When I called customer service for an explanation I was kept on hold for THREE HOURS only finally to be told it was my responsibility to check my flight details had not changed since making my booking. Because of this oversight from TravelUp I was forced to rebook connecting flights at my own expense and missed my friends’ wedding. Absolutely unacceptable and I do not recommend using this company to anyone.”
“I booked the ticket from heathrow airport but when I paid to them I found my flight is from Stansted airport,then I emailed them and they said we can't do anything,you have to pay extra £390 to change it,that's the worse experience I had ever in my life,don't recommend it.”
