“Finally managed to speak to Taha who was most helpful in booking my travel voucher, much appreciated Taha. However overall it took me 5 hours with multiple calls to book this credit voucher with all agents transferring or telling me they would ring back until i spoke to Taha (5*) as there was no option to use credit voucher. I was using the app to purchase my tickets however the voucher cannot be used on the app and only on the website.”
“Had to change my flights after they were cancelled by the airline. Got through to customer services quickly and Lisa Jane was brilliant. She was calm, patient, friendly and offered me options. She even called me to confirm the new flight arrangements. Thank you”
“Alerted Travelup by email about a problem with tracking my flight on BA website. Followed up with a phone call a day later. Told they were already 'on it' sorting matters and within a day a new flight had been arranged (It was BA's problem - they had cancelled the original flight)
Very pleased with the swift service”
“Kyle Roberts was very helpful today when I had to rebook my flight after it was cancelled by British airways. Another booking was made for me in a timely manner.”
