“I booked accomodation through travel up for the first time. The process was simple and their competitive pricing made it extremely tempting. The only point I was not comfortable was that travelup at times uses third party booking suppliers where they have little or no control over.
I contacted Travelup re my issue and was aided by Faraz who was right on the ball and extreamly helpful. His communication with me was consistent and prompt. He was able to solve my issue re third party within 48 hours. That’s impressive. Thank you Faraz at Travelup. I would use travelup again without hesitation. Thank you Faraz.”
“Finally managed to speak to Taha who was most helpful in booking my travel voucher, much appreciated Taha. However overall it took me 5 hours with multiple calls to book this credit voucher with all agents transferring or telling me they would ring back until i spoke to Taha (5*) as there was no option to use credit voucher. I was using the app to purchase my tickets however the voucher cannot be used on the app and only on the website.”
“Had to change my flights after they were cancelled by the airline. Got through to customer services quickly and Lisa Jane was brilliant. She was calm, patient, friendly and offered me options. She even called me to confirm the new flight arrangements. Thank you”
“Alerted Travelup by email about a problem with tracking my flight on BA website. Followed up with a phone call a day later. Told they were already 'on it' sorting matters and within a day a new flight had been arranged (It was BA's problem - they had cancelled the original flight)
Very pleased with the swift service”
“Kyle Roberts was very helpful today when I had to rebook my flight after it was cancelled by British airways. Another booking was made for me in a timely manner.”
