“Prices were really good although there were many changes to the flights from booking until departure which has made me slightly uneasy.
However I cannot hold travel up responsible for schedule changes.
I found that I had to contact them rather than them contacting me when a schedule change occurred I would have expected them to notify me before the airline rather than me have to inform them.”
“James A from administration office has been very efficient in changing my flights and is very much appreciated for his inputs and efforts. Definitely will book via travel up again in the future.”
“Seems that I am not the only person with issues! I made a booking with Travelup via Skyscanner. I have a booking reference by email confirming that my debit card has been authorized, however, I received an email from Travelup stating that I should contact my bank to confirm the payment which I did. My bank told me that Travelup were given a code and when they ask for the money the bank will release the payment. I gave them 4 hours until close of business to collect the payment which they did not!!”
“I got a quick response to my query with regards to my e ticket and avery good explanatory from Liam Johnson.. I am very pleased. I will recommend your company to friends”
“Travelup had the best price for the flights me and my 3 friends were looking for. There was a slight change in the schedule after my booking. We were looked after by janki from customer services. She was very efficient and helpful in answering all our questions and issuing us the new e-ticket. Keep up the good work.”
“Your customer services are the poorest I have ever come across. I had a word with some of your staff regarding changes to a booking. Each person comes with a different fee/penalty, besides, they make you feel, they are not a company for the long term but rather a short term to make the most out of their customers and go.”
“Travel Up has been great all through my travel bookings. I had to change my travel dates and they helped me and were very efficient. James Anderson was the Admin officer who helped me through the process and he was great. I definitely recommend using Travel Up.”
“Booked a hotel with them and they gave us the wrong reference number. We were from an early flight wanting to rest as soon as we arrived in the hotel only to find out that we are not on the reservation list. We rang the customer support number and waited half an hour for a response. finally, it got sorted. I sent them an email and I only received “sorry for the inconvenience. Now that it is sorted, hope you’ll have a wonderful stay”. Our phone company will charge us for the call we’ve made and to think it was a long wait. Wasted our time when we could’ve been enjoying it. They did not even offer to compensate us for the call cost when we wouldn’t have spent that money if not for the error on their part. Poor customer service! If anyone could help me report this incident and get a proper compensation from the company, that would be a great help.”
“Connecting Flight got cancelled one week before departure with no explaination! Liam Johnson was very thorough and efficient and responded immediately. Managed to get us booked on new flights and was very helpful! Thanks Liam!”
“Bought ticket for this company and the e-ticket clearly said my baggage allowance for my flight. However, I checked it with the airlines and was being told that the baggage allowance in my e-ticket is not correct. I went back to Travelup and explaining the situation. Travelup eventually turned up with deaf ear and insists the e-ticket I have is wrong. They straightaway issue a new e-ticket to me in order to cover up their mistake not even to admit their mistake on their website. I thought this is really a deal rather than going direct with the airlines itself. I believe they use this tactic to lure people to buy from them and after that it is not what it says on the tin. Avoid!”
“I've bought tickets and had a problem when they decided to rescheduled. The new flights would not fit to my needs and they would not offer anything else. A real nightmare. Will not buy from them anymore!!!”
“If I could leave 0 stars I would. Do not book with this company!
Booked my airfare home to the States with a US credit card (currently living/working in the UK and traveling home for the summer.)
Received booking confirmation details and payment authorized emails after booking. Immediately received a call from customer services checking if I wanted to upgrade my fare. No thanks - all set.
Two weeks later, receive an email saying my payment has not been authorized and my flight/tickets have been cancelled! No warning, no email, no phone call just cancelled. But the payment was taken from my credit card the day of booking. And the agents spoke to me immediately after booking to ask about upgrades! They seems happy to take my money then...
Called customer services to ask why my flight was cancelled and they said I need an authorization code from my card carrier - so I call them - internationally at my own expense. Card carrier says there is no authorization code to give, but that TravelUp has successfully received payment two weeks ago and if they have an issue to contact them for the verification code.
Call TravelUp again. After being put on hold, talking to several different agents, finally one comes on to say that without verification code, they cannot confirm my tickets. Nothing else to do - "it's just our policy."
So two weeks later, Travel Up has had my money for weeks and cancels my tickets without warning because of an inexistent code. Now flights are more expensive and I can't pay for new ones until TravelUp refunds the money they've had for weeks.
What sort of business model is this? They clearly received payment from me and sat on it for weeks without contacting me to discuss this non-exsistent authorization code. Will never book with them again and advise you not to trust this business!”
“Travelup have cancelled my bookings without informing me or asking me. the rude Mitchell says she was told by her manger Mustafa to do it. i only found out because BA told me. Mitchell said they will deduct penalty though I did not ask to cancel! She said Mustafa will call me at 12.30 uk time but it is now 1.52 but no jpy. i called three times but Mitchell says he has not come in and another person says he is at break. He also said speak to big boss Gary Smith on Monday. they are sitting on my money and there is no booking.”
“Travel F*** Up !! Rearranged my flights without explanation. Took 3 weeks to get back to me. This change to my travel plans cost me another £100. No sense of customer service or respect to the client at all. DO NOT USE.”
“I booked my ticket with travel up with Royal Air Maroc and they cancelled my return flight twice and rescheduled me to return back 3 days early not happy won't use this again”
“I booked my ticket with travel up with Royal Air Maroc and they cancelled my return flight twice and rescheduled me to return back 3 days early not happy won't use this again”
