“I would thank Samson for talking threw all the in and Outs of our Booking Today .And calling us back when he said he would....Now we can look forward to our Holidays without worrying.I think Samsom as earnt his bonus today”
“Travel up booking is easy and custumer support are helpful.i have booked and is planning to travel.4 stars as my outbound flight changed,but i feel happy to get arranged with ROY EDWARDS . I am happy with travelup. And thank you for solving my queries roy edwards.”
“Excellent customer service
Very helpful
The customer services who had dealt with my enquiry name, Matthew Rufus, he make me feel that I am in safe hand, and trying to give me good price that make me happy to proceed
Thank you, Matthew Rufus”
“I booked an international flight on the understanding of baggage allowance is provided
During the booking process baggage allowances was not clearly mentioned. I only understand this after the booking came in an email. I would not have booked with them had I known of the charge
TravelUp tried to charge me an additional fee to cancel for this. I tried to get this cancelled immediate after I paid but was told I would incur a fee of £90.
This is extremely unfair to the consumer not have full information to the services and it was not mentioned clearly
I wanted to speak to a manager who could make the right decision but was not allowed to speak to anyone given it was a Sunday. I further asked if I could delay the cancellation time (i.e., Cancellations were only valid for 12 hours and after this the ticket becomes non refundable). He didn't allow this either
The agent said coercing me to make a decision without the ability to fully speak to a person with the ability to hear me out
The agent was also rude, interrupting with everything I said. He also hung up after he was done. This is shady agency and I would not book with them again
Terrible experience - DO NOT RECOMMEND”
“I want it to change my flight ✈️ date with travelup through email service with MILO GREY he was so quick and helpful he find me the best price ticket also he was so friendly ☺️ you made me happy 👨 man”
“Good price and easy processing but time limited, I was desperate with prices for last minute Christmas holiday,But Milton Grey organise my fly trip he was an amazing helper, he is very patient and calm, I am very grateful for his help and patience,thankyou soo much Milton Grey ❤️
Maria D Arbo”
“Advisor Brian was very helpful in changing my tickets. Though it took a long time and quite expensive, he was patient and had an understanding of the issues.
It was finally sorted by Brian.
Thanks”
“Travelup we booked the ticket to go to Chennai. The price was very competitive and service has been excellent. I was bit sceptical after reading the reviews. They really surprised me timely responses and replied to my doubts without any problem.”
“Terrible experience with TravelUp. I booked a return ticked to Dubai from London via Emirates airlines. One hour after booking I realised I had made a mistake in the return date so called TravelUp to change return date. They agreed to do this at a cost of an extra extortionate £190.00. Checking online, I found that the cost of the revised date was the same as that of my original ticket. It is absolutely outrageous to charge £190 one hour after booking. I decided to cancel my ticket and rebook with another airline. The cancellation cost me £90, despite the fact that Emirates is a signatory to the commitment that allow customers to cancel free within 24 hours of booking. I will never travel with this company again and will advise others to choose another agency. Emirates airlines is contaminated by their association with this agency. I have now booked with a different airline to Dubai, which was far cheaper than emirates. A pity because I normally always choose Emirates.
TravelUp is not customer friendly - it is inflexible and their fees to make changes are extortionate. I DO NOT RECOMMEND THIS COMPANY”
“I asked to change my flight date - The flight should have been £200 extra according to there website.. Brian charged me £590 ... Now, allowing for the £75 admin fee per person - I have definitely been done over, but my hands were tied..”
“Terrible service. Do Not Use. They will take your money in snap, but when it comes to support afterwards. They lie and are not interested to help. They pretend to help but when you dig deeper with the surliness it is proven they lie and just don't help. Please do yourself favour give this agency a miss even if they have cheap flights trust me it's not worth it because it will cost you more in the end. There are other better agencies to use.”
