“Yes, the customer service from Kyle Roberts was really top-notch. He helped me to rectify my flight that was canceled by the airline. He was patient and gave good customer service.”
“ABDUR REHMAN was amazing! super helpful. extremely patient! most importantly got the job done! I feel so happy and pleased with his service.
thank you Abdur!”
“Apart from the wait time which took me 4 attempts to get throw, I Spoke to Peter Braun and he was great and very professional, managed to book my sister a flight as her original flight had got cancelled, very good customer service from Peter, thank you for the great customer service you provided and not forgetting the call back you made to put our mind at rest and to insure that my sister flight had been rebooked again thank you”
“I was very pleased with professional approach and great costumer service of Roy Edwards.After our flight cancellation I went in panic mode. Roy helped to put my mind in ease by confirming that our flight will be rescheduled and we will get on plane.He called the booking team and even if it was close to end of their office hours he made sure we will get response to our email and updates regarding our alternative flight.I am waiting for new e-tickets hopefully they will arrive as promised within 72 hr.time frame. Thank you for your help”
“overall experience was good but the man SAMEER AKHTAR is a brilliant person. He helped me a lot in getting cheap tickets. He can even speak other languages. wonderful experience with Sameer.”
“Very good customer service , very helpful , Tahir Sajjad he was very supporting explained everything in very easy way thank you very much for your help”
“I want to take the time to thank Lisa Jane so so much for her assistance after BA cancelled my flights. I was panicking so much and she was just so calm and reassured me that she would be able to rebook my flights which she did in such a short period of time! She really went above and beyond to assist me. She sorted this all out so professionally and showed that she cared about my situation. She kept me up to date through the process and called me directly to advise me once all was sorted and emailed my new details immediately. I wish more companies had people like Lisa Jane.”
“I have a southern accent and my customer service rep Faiz Sheikh had a foreign India accent. Usually I have a difficult time communicating with foreign accents, however, Faiz was phenomenal in communicating and listening and we were able to complete my reservation effortlessly. I don't get American cust service reps that provide great service like Faz. Great job Faiz. You made me feel comfortable doing a phone reservation instead of on the computer.”
“We were so many passengers on the same flights, which were unfortunately cancelled. The team at Travel Up ( ASAD, ROMAN and AYESHA) were fantastic in assistance with the re-bookings. The team understood our problems, then they did everything possible to advise and assist us.
The only problem was the long time taken on the telephones to get through to anybody at Travel Up.”
“After my British Airways flight getting cancelled and British Airways refused to help me reschedule my flight I was very stressed but after dealing with Lisa Jane at travel up she sorted everything and was very helpful. So thank you Lisa jane”
