“Booked a hotel with them. Price was great at first £1152, then received an email to say that there has been a problem and I would need to pay an extra £83 to secure the hotel....asked for a refund and after 5 days it did arrive back to me, my advice is don’t take the price quoted as gospel and shop around or book direct with the hotel”
“Terrible customer service!! Have been trying to contact them for few weeks. In a few attempts when I've finally reached them on phone they say the responsible person is not available and keep promising to call me back very soon. And yet after few weeks I have not received a call neither a reply to my many emails!!! I bought my flight tickets from this company and paid extra for a 23kg luggage. However the airline charged me again at the airport as my bag allowance was not registered in their system. Putting the frustration at the airport aside, I've sent the receipt to this company to get a refund but NO ANSWER!!!!”
“Terrible customer service!! Have been trying to contact them for few weeks but ..... In a few attempts when I've finally reached them over the phone they say the responsible person is not available and keep promising to call me back very soon. And after few weeks have not received a call yet neither a reply to my many emails!!! I bought my flight tickets from this company and paid extra for a 23kg luggage. However the airline charged me again at the airport as my bag allowance was not registered in their system. Putting the frustration at the airport aside, I've sent the receipt to this company to get a refund but NO ANSWER!!!!”
“received email stating return flight was cancelled was rebooked onto flight cutting my stay a day early. I phoned, emailed twice, then phoned again to be informed that my return flight had only been brought forward an hour and she couldn't understand why they dealt with this so badly. I have yet to discover why. With the initial booking was "awarded" a 10 quid voucher - I wont be using it, needless to say. No, Liam Johnson did not do well.”
“Excellent service received from Liam. Our flights were cancelled and Liam dealt with the necessary amendments promptly. Very efficient service received.”
“I booked ticket via travelup. Unfortunately the flight schedule was changed twice which made me have to cancel my booking because the changed time was unacceptable. Liam Johnson helped me through the refund process and informed me the confirmation of cancellation promptly so that I could make another booking for my holiday.”
“I am very pleased with the service that I have had with Travelup, they have kept me up to date with everything that has been changed with the Airline, especially Liam Johnson, he has been very quick with his responses, which is especially important to customers. Thank You”
“So far, so good! Booked very reasonably priced flights through Travelup and when the flight departure time was changed after booking we were informed immediately by Liam Johnson in the schedule change department who re-issued our tickets with the updated time quickly and efficiently.”
“I'm not a person who writes reviews about anything but this I wanted to share, especially after reading some unflattering reviews of the company. Hope this helps.
I received an email from TravelUp after a month from booking our flights that one of our flights (10h) had been cancelled and that we had been put on a different flight. This didn't change our holiday plans at all and actually made it even better, as we were put in first class! Very efficient and quick customer service. Thanks Liam Johnson for making our honeymoon in December that little bit more special.”
“Liam Johnson emailed me to inform me of the schedule changes to the flights I had booked and emailed over the new flight e-ticket straight away. Great customer service.”
“James Anderson Admin officer Travel up”. Helped me process a refund of a flight I booked incorrectly. Very helpful and dealt the matter in a professional manner.”
“Not flown yet but excellent and efficient service so far
Thanks to the staff especially Liam Johnson who handled a last minute schedule change form BA in a professional and prompt manner”
