“BA had cancelled my outbound flight from Heathrow to Zurich. I was very anxious that i would not be able to find another outbound flight the same day.
Lisa Jane managed to book me an outbound flight same day without any hassles and even an upgrade :)
She was so proffessional and very kind on the phone, answering all of my questions.
Thank you so much for taking care of everything Lisa! I will be sure to use travel up in the future and recommen you're services to friends and family!”
“Lisa was very good. I also appreciated knowing where I was in the queue to have my call answered. Specific info is much better than the 'long delays' warning you get from other firms...”
“I want to say thanks to Roy Edwards who has issued my inquiry immediately when one of my flights have cancelled and sent me an another flight which was convenient for me. Highly responsible.”
“I had the unfortunate experience of the airline cancelling two of the four legs of my flights. I contacted TravelUp and my case was handled by Lisa Jane.
She handled my query with incredible speed, contacted the airline, replied via email and a follow up call and she would also handle the refund request on my behalf after my return home.
If this is what customer service looks like at TravelUp, I am more than happy to continue with using their service.
Lisa Jane, you have made my day, and I can't thank you enough!”
“Price is excellent, with proof of availability well researched. Glitches occurred in having my payment method completed, but thanks to Ali, he was able to walk me through to complete my payment.”
