“Alerted Travelup by email about a problem with tracking my flight on BA website. Followed up with a phone call a day later. Told they were already 'on it' sorting matters and within a day a new flight had been arranged (It was BA's problem - they had cancelled the original flight)
Very pleased with the swift service”
“Kyle Roberts was very helpful today when I had to rebook my flight after it was cancelled by British airways. Another booking was made for me in a timely manner.”
“Lisa Jane very helpful who finally got flights changed
Other members of staff very poor service and had to call back 4 times until someone helpful was able to help”
“BA had cancelled my outbound flight from Heathrow to Zurich. I was very anxious that i would not be able to find another outbound flight the same day.
Lisa Jane managed to book me an outbound flight same day without any hassles and even an upgrade :)
She was so proffessional and very kind on the phone, answering all of my questions.
Thank you so much for taking care of everything Lisa! I will be sure to use travel up in the future and recommen you're services to friends and family!”
