“Be careful with flexible bookings. A cancellation fee will be charged by person (20USD) which is only hidden in the terms. I.e. even if you book a single room but for 3 people they will charge for this single transaction 60USD.”
“I wouldn't even rate this company a One star. They are absolutely cheater and liars. Their customer service is awful they don't care for their customers at all. I had book tickets few days ago and 2 days later they informed me those tickets were not able as the transaction took time to verify from their side. On the day I had booked the tickets they had taken the money and I received confirmation of emails. When then I checked for the options there were none available and the tickets prices had gone up by £150. I was told they couldn't do anything even though I had a booking confirmation. I wasted 6 hours with them on that day in the end they decided to refund my money because they couldn't give me the same price for the booking because they wanted to make extra money. I wouldn't recommend any one to book with them they are complete waste of time and they don't even care for you. You just will stress out and then you will have to look for another booking. This company should be banned from selling tickets.”
“The service I received today from Fleming Grayson was excellent. He listened to my concerns and worked very hard to resolve the issue. My flights had been changed less that 36 hours before travel and I had not been informed .until I make contact 24 hours before departure as I could not check in. The flights had been changed as had the route, Prior to him taking ownership the service was poor. He should receive some form of recognition. I am however concerned that I will experience the same issues on the return flights...”
“Horrible experience. Terrible (non-existent) service and extremely unprofessional employees (Charlie Osborne - Admin Officer). NO answer on their emergency line (after calling multiple times). BEWARE OF THIS COMPANY. This is by far, the WORST "travel agency" I have ever come across.
I booked a return flight London to Beirut with Travelup, and needed to push the first leg of my trip back a day. When I emailed and asked them if I could change the flight, they said the change fee was £198. They then emailed back and said it was £295 (no explanation why it changed). This was almost 3 times the price of a new flight, so I told Travelup to NOT cancel my flight, and I booked the flight directly with the airline (cheaper and much easier).
On the day of my return flight, when I tried to check in 2 hours before the flight, the airline website said the ticket was cancelled. I immediately tried calling Travelup on their customer care line. NO answer. I called their EMERGENCY line, multiple times. NO ANSWER. I had no idea what the problem was. I was stuck in BEIRUT, and needed to get back to London that night for a family emergency. So I called the airline, who told me the flight they cancelled had no seats available (Travelup resold the ticket I paid full price for). Ended up having to spend an extra £500 on two flights just to get home. I sent multiple emails, with URGENT, in the subject line. They were uncontactable by phone. No response until the NEXT DAY! Over 24 hours to respond!
My flight was cancelled and I received NO NOTIFICATION WHATSOEVER.
Travelup's response, the next day, over email, was:
"It is not Travelup's responsibility, it is your responsibility to reconfirm your flight but you missed your flight and you knew that you have missed your flight."
NO REFUND. NOT EVEN AN APOLOGY. Additional £500 out of pocket. Placed in extremeley stressful situation with no support from Travelup who are meant to be travel agents!
WORST TRAVEL AGENT EVER. HORRIBLE.”
“The odd time that i had to make a phone call the pick up was very quick and the speaker was very helpful,i booked my flight many months ago and have the flight times changed several times and each time i have had very quick notification of the changes, all in all very happy :) many thanks to Fleming Greyson.”
“This company booked the wrong dates, charged me to change the dates , and sent me an itinerary voucher for the "new reservation." I called the hotel directly, a month after I received the "voucher" to be informed that I had no reservations. This company has horrible customer service and does not do their job. This is the worst company I have ever dealt with.”
“My flight got cancelled, I called Travel Up immediately...and I was surprised when then promptly picked up the phone.....they were extremely empathic and transferred my call to the appropriate person. The agent I talked to Ms Janki Kiri was extremely helpful and got me & my family another flight immediately.
I would recommend every body Travel Up and will definitely be using their services in the future.......Keep up the good work.....”
