“We booked our hotel accommodation for our family of five (2 adults and 3 children) 5 weeks before we were due to travel. They also sent us the confirmation voucher from them for our reservation.
1 week before we were due to travel, they send us an email stating we do not have the confirmation due to their supplier issues and were providing alternative accommodation that was not even close to what we had originally paid for.
They completely refused to own up to their error and were not willing to pay the difference for alternative accommodation which by then had gone up in price.
Stay clear of them as they are complete fraudsters and cheats.”
“Finally managed to use my credit with TravelUp. Had a flight cancelled due to COVID earlier in the year so took the option of a credit. When initially trying to redeem it my emails were completely ignored for weeks. Eventually got round to calling them and at first everything seemed fine. Was told I’d get an email with a link within a day. 3 weeks later and nothing. Got through again and said I’d get emailed within the hour. 6 hours later still nothing. Phoned again and was told I’d get a call back in an hour. 2 hours later still nothing. Finally got through to someone who at least sounded polite and friendly over the phone, Fleming Grayson. He sorted my new flight and seemlessly switched it over to the app for me. Had it not have been for him I’d probably have given this company 1 star. Wouldn’t recommend booking through them as it’s been like drawing teeth ever since I booked.”
“Although TU has handled my situation in a way that induced my anxiety. Fleming Greyson assured me that he would help me which he eventually did and today the 16th my situation was finally sorted and i can finally rest and be calm knowing that my flight is actually will take place on the 26th.”
“All of my flights cancelled without any notification from airline. But thanks to a great help of Sofia Smith, now I have the alternative and can travel back home for holidays with my family. Thank you.”
“All of my flights cancelled without any notification from airline. But thanks to a great help of Michelle Vincent, now I have the alternative and can travel back home for holidays with my family. Thank you Michelle!”
“Just receive news from the airlines, they have refunded back travelup my money ages ago, but travel up wont reply to my emails and wont pay me back!!! It's been 9 months!!! THEY ARE THIEVES BEWARE!!!!!!!!!!!!!!”
“I just heard from the airlines that my money has been refunded back to the travelup, until now they still wont pay me back. BEWARE THEY ARE FRAUD!!!!! REPORTED!!!”
“My girlfriend really likes to use this agency to book flight ticket and their prices are pretty good. Moreover, my flight was cancelled at March and I did not get the refund immediately; however, with the help by Fleming Greyson, I got my refund, although it is already the end of 2020.
Overall, a good agency.”
“Never ever use agency!!! THEY ARE THIEFS.... I had my flight cancelled and they wont get me my money back. I emailed them once a week for 9 months and they won't even email me back... NEVER AGAIN!!
I will report this people!!!!!!!!!!!”
“Had to postpone our holiday plans to following year due to lockdown restrictions, was very simple process to request credit voucher. Obviously this took time to process due to volume of cancellations at same time but always had emails / contact responded to & they were able to give me credit voucher for full amount from the airline. Would recommend and use again.”
“Ticket cancellation with either a cash refund or a voucher option was simple and quick. Thanks to Fleming Greyson this process was easier than expected and I received the support I needed. Lovely staff, effective outcomes and short waiting line for phone calls.”
