“As the other guys say, this company should not be in business. Don't believe what they are saying on the website or email. The truth is only in their T&C. They display "Free cancellation" which is NOT free of charge at all but you cannot find any fee information on the surface at all. You need to click and open the T&C file and read it in detail for 30 min, and then you can find you have to pay the admin fee ANYTIME you cancel your booking whether it is "Free cancellation" or not. They intentionally set a trick and try to deceive you by hiding real fees in T&C, and when they get claim, they say you have agreed our T&C so you need to pay it! as following the manual. very classic but really dishonest. If they don't have intention to deceive customer, they should NOT display as "FREE cancellation" and / or should display fees for cancellation because they require fees ANYTIME you cancel. In addition, they only accept cancellation by email because they need to proceed with the cancellation with charge such fee automatically whether the customer recognized such fees or not. when I requested the cancellation and confirmation of returning full amount of money i paid for "FREE cancellation booking", they replied to me about fees. I claimed I didn't know such fees and asked to stop cancellation, then they said "we have already cancel your booking with fees. You have already accepted our T&C." Even I requested the confirmation of full money back, they cancelled my booking with FEES without my consent! DO NOT BOOK WITH THEM for saving your precious money!”
“This company doesn't even deserve a 1 out of 5 stars. Terrible customer service and take days to come back to you on any queries. Do not book with them - rather pay extra for better service.”
“This company should not be in business. They did ripp me off. They made a mistake on my booking and then came back days later asking me to pay extra for their mess up. I won't recommend.”
“George bailey helpped me book a very important flight to south africa in just a few minutes im extremely impressed with the quality of service and i will definitely use george for all my future holiday plans.”
“SofiaSmithCustomerService notified of our flight change by email. I tried to contact her without any success but within 5 minutes of putting the phone down she phoned me back and went through my options. She was very helpful and made the process of changing flights stress free. Top woman”
“They lied to me that the money I paid includes a checked in bag. I called them three times to do confirm I didn't have to pay extra, they said I was not going to... Fast forward to the flight check in and I was forced by the airline to pay $120 to check in my one bag and my wife's one bag. As a frequent flyer, this is the first time I have ever had to pay for just one bag. Even if I were to pay for a check in bag, I would have loved to have paid while booking the ticket, not while checking in and paying from the money I was travelling with. I'm still here trying to get a response from travel up. They have been rude on the phone. They have also ignored my email so far.”
“I found the service from George Bailey to be efficient and straight forward. When I did have any questions they were answered in a timely manner. I would definitely use Travelup again for future travel requirements.”
“They should not be aloud to do bissnes in USA. I book a hotel , choice a room with water view , which cost more than regular room. Got confirmation for city look but for a higher price. I call them, looks like they just playing stupid, or make you look stupid, after being on a phone for all day with them, I call hotel direct. They did not mention another $40 charge per day, this is why they’re prizes looks cheaper. So now for 3 days I am trying to cancel there reservation, and this is still not canceled! They keep asking me , are you sure you want to cancel
DO NOT USE THEM”
“Customer agent was George, who showed perseverance and continued good grace for all the different elements of putting together the trip; calm and effective and good humoured.”
“SofiaSmithCustomerService
The Customer Service Rep notified us of a flight change in which I was disappointed with as I was travelling to New York for my 40th. But unfortunately these things happen. Sofia did her upmost to help and offered us an alternative flight which we were not able to take. She kept us informed at all times.”
“Can’t call it customer service, shouted at us on the phone. Couldn’t understand a word he was saying. Very unwilling to help with a flight change due to family emergency, he couldn’t care less, never again!”
“I booked flights through traveling to Canada with my two grandchildren . Our flight was supposed to leave on 1. August 2018 at 10.55 it was 11.32 when I received a message to tell me our flight had been cancelled . Losing 2 days of our vacation, what is your obligation to me regards compensation ?”
“Terrible service. I had to cancel my reservation for a hotel in Miami because my flight was canceled due to bad weather conditions. The hotel said I should contact Travel Up, but anticipated that I should have no problem with the refund. However, I contacted Travel Up several days ago and still have no final response on the refund. They are blaming their supplier for the delay. What kind of service is that? They are holding my money for days! Also, they do not accept cancelations requests by telephone. I had to send the request by email and they are very slow replying my messages. I am very disappointed with this website. I definitely do not recommend it. I prefer to use Booking.com or Expedia.com. They have much better costumer service.”
