“I was very happy with the service I received from Travel Up , they are efficient and advise you swiftly if there were any changes to your flight times and then follow it up with a new E ticket. My only criticism for them is that I never received the Original E Ticket on time of booking. After a couple of emails asking them for it.. I gave up and called the airline direct and they forwarded me the E Ticket as we were on the phone. This issue has not put me off booking with them again, as it was just a minor blip their side .”
“Very happy with the service. I was emailed 3 weeks before my flight to notify of schedule change by janki. Great customer service and I also purchased my ticket at a reasonable price. Overall very good service.”
“I had booed 4 multi-stops with Travelup 1st time by Skyscanner after payment has gone true & confirmation back . they are 3 flight wrong & time flight, Try to contact the staff at 9.15pm at night & tell me to call admin flight 9am -6 pm next day, Yes I did & been talking all day but nobody can help me & you will have to pay for the fee that way Travel make money for . Not my fault & double check before making a payment. I will have a meeting in Taiwan 10 am How on earth I will book my flight at 7.50 am from Taiwan to Bangkok. very upset & headache, No more this Travelup. Also, I will send the email to Watchdog & Channel 5 investigate this agency xx good luck the hell Travelup”
“Our flight times got changed but upon emailing regarding this, Sophia was so helpful and offered us 3 alternatives which were incredibly helpful and beyond what we were expecting. Such a lovely refreshing experience. Thank you!”
“Customer service inexperienced, aggressive and unhelpful.
We were told that we would get seats together and on that basis went ahead with the booking, only to find we were separated.
They may be cheaper, but there's a reason for that.”
“We have booked flights to NZ over Christmas with no hiccups. We have been notified that there has been a small time change - all the communication from Janki has been very efficient.”
“NEVER AGAIN! Scam pricing, offered 100 GBP flight, in 1 min to fill in the details they raised the price to 135 and raised the car rental price too! Then it added parking which I didn't want and could not delete it until I went back 10 pages and started again, which dumped all my info so I had to enter it again. Then after confirming payment a day later they emailed to say I had to call my credit card company and get the authorisation # from them....which they will not do. I then phoned travel up only to be told I could only email them and they would answer within 2 hours, which they did not! Then with 1 hour left before british air cancelled my reservation I had to rebook directly! I would have had no flight otherwise....absolutely the worst experience and waste of time I ever had with a travel site!”
“Bought 2 tickets for the price of £1150. Called the airline and they have stated that the penalty per cancellation per ticket is £150 approximately. Contacted Travel up to get my refund and they are not willing to refund the difference. They have mentioned that they can only refund the taxes which come to be no more than £140 for the total price of the 2 tickets. Meaning that they will unfairly keep over £710. I really don't know what to say... Laws that protect big companies and not the working class, considering that the last one subsidies the first one. A real joke!!!”
“Just had a return flight to Malaga with BA booked via travel up. The price was amazing so I had some reservations. I was even more concerned when I read some reviews. However, it all worked perfectly. I registered with BA as per the booking reference. Travel up helpfully sent me reminders on the day even letting me know where I needed to depart.
The only negative was the call I received after booking. I was left a voicemail telling me as I had booked hand luggage only I would only be allowed 7kgs, and urging me to book a bag. I am guessing this is how they make their money. I didn’t follow up on that offer and all was fine. The ts and cs are quite black and white about booking and cancellation, but the prices reflect that. If you are certain about your requirements and travel times you should have no problem at all. Excellent value for money.”
“Absolutely disgraceful service, booked flights, paid for them and was then told sorry price has gone up by over £400 - how can this happen. AVOID AVOID AVOID - Don't waste you time with these people.”
