Tressence.com Reviews

Name: Tressence.com
Address: 713 Avenida Majorca Unit D, Laguna Woods, California
Rating: 4.94

4.9 Rating 1,299 Reviews

99 %

of reviewers recommend Tressence.com

Company Reviews

Metrics

Info

4.9

Based on 1,299 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Tressence.com:

World's only Mason Pearson specialty shop, featuring the full line in all available colors.

Visit Website

Phone:

+1 206 395-4632

Email:

customerservice@tressence.com

Location:

713 Avenida Majorca Unit D,
Laguna Woods
California
92637

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Tressence.com 5 star review on 16th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service! Wasn’t sure which brush to purchase for my daughter and called Tressence and was talked through all the options. Ordered the brush and it was delivered within the week.”

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“Wonderful company. Got my product very quickly, at the Best Possible Price. IT WAS SHIPPED SO FAST . LOVE THE MASON PEARSON BRUSH, THE BEST ON THE PLANET!”

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“Excellent; product delivered in perfect condition and on time”

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“Service is excellent. I wish I had bought a brush and comb of this quality years ago. Care instructions are clear and concise.”

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“Fast shipping. Great price. Lovely product! Would recommend; would but again.”

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“excellent service and received my brush faster than expected”

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“You guys are awesome. Fair price, genuine quality and fast delivery. What more one can ask for? Thank You.”

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“I ordered the Pure Boar Bristle brush in the small extra size along with the Rake comb. I have fine, wavy, dark blonde yet thick hair and the brush was perfect for my needs. I already had the mixed bristle Junior brush, but wanted to try the all boar bristle in spite of my doubts it would be able to penetrate or detangle hair. It is absolutely perfect and so much more gentle on my hair than the Junior. If I am in need of serious detangling, I still need the Junior though. If I need light detangling or conditioning of my hair, the Small Extra is all I need. As for the Rake comb, it glides through my hair like butter while distributing conditioner through my hair in the shower. I am very impressed with my items as well as the service of Tressence. The delivery was fairly quick, the items as promised, and I never worried about the authenticity of anything. If I ever need another Mason Pearson product, I will continue to come back here for them. Thank you very much, Tressence!”

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“Genuine Mason Pearson brush .”

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“I was very pleased to have found Tressence as a company from which I might purchase Mason Pearson brushes. Upon ordering I was kept very well informed as to the progress of shipment. Exceptionally informed.. However, I ordered the wrong size and would like to exchange it for a more expensive brush. I have sent four emails, called four times, and for five business days have not had any response. This notwithstanding the note that is fixed to the telephone: "response by next business day “A rep. of the company called and apologized and made an exchange with a refund. All is well. The company made satisfactory amends cordially R. Nugent”

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“I had ordered a comb and a brush. Only the brush was delivered. When I brought it up via email, the comb was immediately sent. The problem was solved very quickly”

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“Easy to place order. Order arrived on time and in excellent condition.”

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“Owner contacted me directly to answer my questions. Wonderful service and the brush is amazing!”

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“Excellent customer service. Questions answered promptly. Very helpful information offered.”

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“BTW, I have a question. The blue brush I purchased for my wife. Should it have come with a brush cleaner? Please advise. John Grilli”

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“Fantastic service and eager to help”

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“Ordered a mason pearson brush easy to oorder arrived before I was expecting it and was exactly what I wanted What more can you ask?”

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“Wonderful service, great product, even though we are in Canada and I had to pay duty it was well worth it. Thank you so much.”

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“I found what I was looking for at Tressence.com that many other retailers did not have in stock. Shipping was fast, and my new Mason Pearson hairbrush is luxurious. Thank you!”

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“Exactly what I ordered and delivered quickly. Thank you”

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Tressence.com is rated 4.9 based on 1,299 reviews