Trip.com Reviews

"Avoid Trip.com at all costs\r\n\r\nI entered in my information, clicked previous passenger details like I have for many other flights and then reviewed my information and pressed submit. Upon looking at my ticket I realized the spelled my last name wrong, I figured because it was within 24 hours that things would be okay and if I had to cancel my ticket I should be refunded completely as both airlines said on their pages that full refunds would be issued within the first 24 hours. \r\n\r\nI initially requested a name change, I had to pay for them to deny the request and then they told me I would only receive $350 back of my $790 ticket. I have wasted an entire day going back and forth with customer service to be let down with their service."

"Avoid Trip.com at all costs\r\n\r\nI entered in my information, clicked previous passenger details like I have for many other flights and then reviewed my information and pressed submit. Upon looking at my ticket I realized the spelled my last name wrong, I figured because it was within 24 hours that things would be okay and if I had to cancel my ticket I should be refunded completely as both airlines said on their pages that full refunds would be issued within the first 24 hours. \r\n\r\nI initially requested a name change, I had to pay for them to deny the request and then they told me I would only receive $350 back of my $790 ticket. I have wasted an entire day going back and forth with customer service to be let down with their service."

"Worst decision of my life was to book my return tickets with these guys which left me and my family stranded in a foreign land for over 24 hours . They took absolutely no responsibility and didn\u2019t refund a single penny too . What a waste of my $1634 .I finally had to book another ticket from somewhere else in the last minute paying $2500 which finally got us back to Australia.Never going to use this platform again in my life ."

"My wife and son booked Scoot Flight via Trip.com. We received flight confirmation and Apps does reflect the Scoot flight details with booking number. \r\nUpon arrive at Changi Airport Singapore Scoot counter do not have our flight details and trip.com hotline said over phone that our flight is cancel.\r\n\r\nTrip.com did not send notification of any cancellation.\r\nTrip.com did not refund the monetary paid accordingly as paid for the Scoot Flight ticket.\r\nTrip.com still reflect the flight data in apps.\r\n\r\nWe rate zero to this service provider trip.com."

"I had a horrible experience changing name requests. They called many times but only said that you are seeing in the app that your request is in progress. My booking no is 1653702661580087. I submitted my name change request on 7-Dec-24. My trip is planned for 25-Dec-24. Think about my frustration level. Every day we need to call them and we cannot focus on any other thing to just need to worry about this thing only."

"I had a horrible experience changing name requests. They called many times but only said that you are seeing in the app that your request is in progress. My booking no is 1653702661580087. I submitted my name change request on 7-Dec-24. My trip is planned for 25-Dec-24. Think about my frustration level. Every day we need to call them and we cannot focus on any other thing to just need to worry about this thing only."

"I had a horrible experience changing name requests. They called many times but only said that you are seeing in the app that your request is in progress. My booking no is 1653702661580087. I submitted my name change request on 7-Dec-24. My trip is planned for 25-Dec-24. Think about my frustration level. Every day we need to call them and we cannot focus on any other thing to just need to worry about this thing only."