Triton Cycles Reviews

Name: Triton Cycles
Address: Unit 4 Prospect Business Park, Langston Road, Loughton , Essex
Rating: 4.56

4.6 Rating 4,061 Reviews

89 %

of reviewers recommend Triton Cycles

Company Reviews

Metrics

Info

4.6

Based on 4,061 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

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Triton Cycles 5 star review on 5th August 2020

"Okay i allready made a review an google so let me copy Paste it, because I\u2019m too lazy:\r\n\r\nSo I'm native french\/german so please excuse my grammar...\r\nI was on the search after a specific bike:\r\n\r\nGT Grade Carbon Carbon Expert 2020 \/Colour Jade\r\n\r\nso with the help of google i found triton cycle and they got pretty amazing price and deals, especially if you don't have to pay the VAT in the UK, which is with 20% pretty high compare to Swiss MwSt -> 7.7%.\r\n\r\nso i wanted to order the bike (check my printscreen) but I had 2 question about the right frame size and the VAT return. Unfortunately and like the other reviewer said before, they're not reachable on the phone and didnt answer my 2 mails... so i wasn't sure if its a scam or not and I didnt ordered the bike. and then i started to read the review and check about reddit, you know stuff you do, to be sure about a firm.\r\n\r\nafter a week or two, i decided \"fuck it\" i'll pay with the credit card and if i don't get the good, then mastercard will reimburse my purchase.\r\nbut then the bike i wanted GT Grade Carbon, wasn't anymore available and I was kind of piss of myself and mad because i didnt get any answer. After that i thought okay, so they're real and have a stock and the online shop is somehow connected to the stocks, so i dediced again to give it a try with the:\r\n\r\ncannondale topstone carbon 105 which is pretty similar from the spec and geometry i just like the frame more from the GT.\r\n\r\nso let me make the story short:\r\n\r\nI ordered the bike on 21. May and received it on 28. may see the print screen (Triton and TNT). -> thats just a week and I'm living in Switzerland and with the borders regulation with corona it's pretty fast! \r\n\r\nso what i want to tell is -> maybe the communication is bad but the service and price is GREAT! thanks guys i'm really happy with my purchase!\r\n\r\n i gove Triton cycle just 4 Star out of 5 because the lack of communication. with better communication i would have give them 5 Stars."

Triton Cycles 4 star review on 2nd June 2020

Michaël

Anonymous

Anonymous // 01/01/2019

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“Great service, clear website, simple ordering, fast dispatch so enabled me to repair my bike quickly for my daily commute.”

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Posted 5 years ago

“Fast delivery of a bolt I could not find any where else.”

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Posted 5 years ago

“Fast and reliable shipping, good prices.”

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Posted 5 years ago

“Thought I had a problem customer service was great just a silly detail but was sorted out very quickly thank you”

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Posted 5 years ago

“Required a new tyre, but at the selling price, i purchased two. Good delivery times. Will buy again from Triton Cycles.”

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Posted 5 years ago

“Looking to buy cannondale topstone carbon gravel bike. Found Triton Cycles were about £320 cheaper than anywhere else so purchased it on 30/12/19. Arrived on 10/01/20 which I can't complain about (TNT had 1 day delay for some reason), bearing in mind it was new year. Bike really well packed and protected. Very happy.”

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Posted 5 years ago

“Excellent choice of components, in stock, good competitive pricing and fast delivery. A+”

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Posted 5 years ago

“Can’t fault the service, quick to pick after Christmas, packed and posted then arrived the next day, Nice shoes too Will definitely use again.”

Triton Cycles 5 star review on 11th January 2020

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Posted 5 years ago

“Good tracking of the parcel and delivery time respected”

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Posted 5 years ago

“Excellent pre-sales support answering my questions. Fast delivery and competitive pricing. Recommeded”

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Posted 5 years ago

“The frame I ordered arrived on time and in pristine condition”

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Posted 5 years ago

“Ordered a Cinelli Vigorelli Shark frame, with Cinelli Pista handlebar and stem. Item was dispatched fast and packaged well. Thanks for the great service!”

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Posted 5 years ago

“order 3 december delivered 7 januari too long no message from triton”

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Posted 5 years ago

“Very good and prompt service, many thanks.”

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Posted 5 years ago

“Very disappointed in relation to postage and communications there off. I ordered a pair of shoes that were in stock on Sunday the 29th of December 2019. They said the item was in stock it also said at check out that this would be a next day delivery, It is therefore presumed that Monday 30th would be a normal working day the item would be picked packed and shipped with an expected delivery of Tuesday 31st of December 2019. This transpired not to be the case as on Friday 3rd January 2020 having contacted the store it wasn’t clearly determined whether the item had been dispatched or not, I was informed that they had only returned back to work on Thursday 2nd of January 2020 which is quite acceptable as it was the festive period, however there were no opening hours on the website for this period so this cannot be proved or disproved nor was it immediately obvious to customers shopping. Now Monday, the 6th of January 2020 and the item still hasn’t arrived nor are there any tracking details available for this item to myself. I myself run a business with an online service, I too have closed for a number of days during the Christmas period however at all times it is perfectly clear to my customers what days I am open and at what times, and when I dispatch items and I claim it is next day it does indeed arrive next day with full tracking details for the customer both by means of text and email, I also have confirmation of arrival times and who it is signed by. I’m sure I’m a smaller business than Triton Cycles but If I can manage it then I feel that others should be able to do the same, likewise I do full international shipping also. It is fair to say that I am very disappointed with the time frame considering the item was a small box and shouldn’t have presented any problems. I only wish now that I had purchased them from my local cycle shop as I would’ve had them last week, this was the whole purpose of using Triton cycles on this occasion, as they said they had the item in stock and offered a next day Postal Service. My Mistake.......”

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Posted 5 years ago

Hi Dean, I'm sorry to hear you're not happy with your order. We were closed over the Christmas break, we added our opening times to three pages on the site. I'm sorry that you missed this and assumed we'd be open. Your order confirmation email also has an estimated delivery date window again i'm sorry to hear you missed this. The meta title on the product page says usually dispatched within 24hours this would be on a normal week day when our couriers are working and offering a full service which isn't the case over the festive/new year period. We're now back up and running with a full service and working through all the orders placed in our sale. There may be a few days delay in getting things out, but rest assured we are working through this as quickly as possible.

Posted 5 years ago

“Urgently needed some parts for my freehub, purchased December 22, received here in New Zealand January 3. Pretty stoked to receive it so fast over the holiday period!”

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Posted 5 years ago

“I placed the order on december 12, initially planned delivery date at DPD website was december 20. On december 20, DPD website said that order was cancelled by Triton Cycles. So I made ordered the same parts at another shop. One day later I suddenly received a new e-mail with tracking code from DPD, said delivery date would be December 27. Therefore I cancelled the other order at the other webshop. No delivery on december 27, DPD says 'next working day', so I hope I will receive my order on Monday december 30.”

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Posted 5 years ago

“Top service from these guys helped get a customers Trek Emonda back on the road. For Trek spare parts look no further 👀”

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Posted 5 years ago

“aucun problème paiement et envoi conforme Pour info le capteur bontrager dualTrap S est compatible avec montre polar V800 (Bluetooth smart). Pas de problème de montage (cf. rayon qui touche) avec roue bontrager paradigm 700 x 25. Merci à TritonCycles, je recommande”

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Posted 5 years ago

“Fast delivery and good products choice.”

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Posted 5 years ago

Triton Cycles is rated 4.6 based on 4,061 reviews