Triton Cycles Reviews

Name: Triton Cycles
Address: Unit 4 Prospect Business Park, Langston Road, Loughton , Essex
Rating: 4.56

4.6 Rating 4,061 Reviews

89 %

of reviewers recommend Triton Cycles

Company Reviews

Metrics

Info

4.6

Based on 4,061 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

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Triton Cycles 5 star review on 5th August 2020

"Okay i allready made a review an google so let me copy Paste it, because I\u2019m too lazy:\r\n\r\nSo I'm native french\/german so please excuse my grammar...\r\nI was on the search after a specific bike:\r\n\r\nGT Grade Carbon Carbon Expert 2020 \/Colour Jade\r\n\r\nso with the help of google i found triton cycle and they got pretty amazing price and deals, especially if you don't have to pay the VAT in the UK, which is with 20% pretty high compare to Swiss MwSt -> 7.7%.\r\n\r\nso i wanted to order the bike (check my printscreen) but I had 2 question about the right frame size and the VAT return. Unfortunately and like the other reviewer said before, they're not reachable on the phone and didnt answer my 2 mails... so i wasn't sure if its a scam or not and I didnt ordered the bike. and then i started to read the review and check about reddit, you know stuff you do, to be sure about a firm.\r\n\r\nafter a week or two, i decided \"fuck it\" i'll pay with the credit card and if i don't get the good, then mastercard will reimburse my purchase.\r\nbut then the bike i wanted GT Grade Carbon, wasn't anymore available and I was kind of piss of myself and mad because i didnt get any answer. After that i thought okay, so they're real and have a stock and the online shop is somehow connected to the stocks, so i dediced again to give it a try with the:\r\n\r\ncannondale topstone carbon 105 which is pretty similar from the spec and geometry i just like the frame more from the GT.\r\n\r\nso let me make the story short:\r\n\r\nI ordered the bike on 21. May and received it on 28. may see the print screen (Triton and TNT). -> thats just a week and I'm living in Switzerland and with the borders regulation with corona it's pretty fast! \r\n\r\nso what i want to tell is -> maybe the communication is bad but the service and price is GREAT! thanks guys i'm really happy with my purchase!\r\n\r\n i gove Triton cycle just 4 Star out of 5 because the lack of communication. with better communication i would have give them 5 Stars."

Triton Cycles 4 star review on 2nd June 2020

Michaël

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered this on the 9th Jan, it was dispatched on 11th Jan & arrived here in Jersey on 13th Jan. It got held up in Customs for a day & was delivered by UPS on the 15th Jan. All that remains is to put it together. Good service, I would certainly consider using Triton Cycles again in future.”

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Posted 9 years ago

“Triton Cycles had the product I wanted at the best price, the ordering was easy and delivery quick. Can't ask for anything more really, Very happy with their service.”

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Posted 9 years ago

“Triton did a great job! They took my order really easily via the phone, (old school, I like to talk to people). The lady taking the order was spot on and very competent, I felt at ease straight away. When she told me the order would be with me the next day I couldn't believe it, (London to Redcar overnight) I thought it would take at least a week, but sure enough that's when it arrived. The courier had a handy tracking system on the email it sent me which was very accurate. Bike arrived it good order with only one small hole in the box where the front spindle had come through, but no damage. All in all I can highly recommend Triton and the courier (DPS I think) and I will use them again.”

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Posted 9 years ago

“Shipping badly to where I live. I'm hoping I get my 7days shipping led .and ....”

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Posted 9 years ago

Hi, I'm very sorry your order hasn't arrive with you yet. Your order was placed on the 7th and it was dispatched the next day with DPD. The service to Spain is usually 3 to 4 working days so it should arrive shortly. Please get in touch if you have any questions! Kind regards, Jamie - Triton Cycles.

Posted 9 years ago

“Good price, quick delivery, product as described, kept informed of delivery process by text and email”

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Posted 9 years ago

“First time using triton cycles. ..certainly won't be the last..great price..fast delivery..!! Give them a try..”

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Posted 9 years ago

“Great super quick service and delivery, Kept informed at every step many thanks”

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Posted 9 years ago

“Excellent service. Helpful phone response and delivery on time and as described. Bicycle is good quality at excellent and competitive price and couldn't be more pleased with this purchase and the service given by this company. No hesitation in recommending both Triton and Giant/lLiv.”

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Posted 9 years ago

“Triton seemed to be the only UK stockist of the Tern Perch bicycle wall mount, so they were in a strong position. I wanted six and called to see if I could get a further deal on the one that was published online. They were fair and offered a further discount. I paid over the phone and was kept fully abreast of payment/despatch/delivery. Wrapped well enough, but not brilliantly, and I think you missed a trick by only including the invoice, and nothing else. I don't think you need to go as far as Wiggle (small pack of sweets with each order) but a note to say thanks for shopping and perhaps something else would have been well received.”

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Posted 9 years ago

“very happy with the Bontrager RT light set, very good lights and RT transmitter works very well.”

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Posted 9 years ago

“Product arrived as ordered and promptly. Good delivery options so the product could be picked up from a local store outside normal working hours.”

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Posted 9 years ago

“Good tyres for winter riding, nice raised centre profile to aid rolling resistance. Tyres roll well and do not feel draggy at all, good confident grip. Only downside is the tight fitting on my rims, had to resort to some soapy washing up liquid ti finally seat the tyres.”

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Posted 9 years ago

“Super quick service, great communications and awesome value for money, big thumbs up from me. I will be using again in the future.”

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Posted 9 years ago

“Great service-I stupidly ordered the wrong size tyre and they quickly changed the order and dispatched it in no time.....”

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Posted 9 years ago

“Wanted a second set of wider of wheels for my Cyclocross bike in order to run wider rubber - I've caught the gravel bug :-P Searched high and low for a brake disk wheelset at a good price and found the Miche XM29.40's. Have since fitted them with a set of Avid 160mm rotors, a custom Shimano 9-speed 12-32t cassette, Velox rim tape and Clement MSO 40mm tyres. Will maybe try going tubeless in future... They're well built, and look a great deal more expensive than they are! Triton are offering these at about £40 cheaper than the nearest competitor. I cannot fault Triton's customer service - execellent!! Delivery was fast [and free!] with good communication - I missed the initial delivery, but collected the next day from a local DPD collection partnership shop.”

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Posted 9 years ago

“Exactly as described, well-packaged and posted by DPD - so utterly trackable. Great item (Bontrager Flash Drive pump and at the most competitive price I could find. Great stuff.”

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Posted 9 years ago

“10/10 just the job......would deff use again.”

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Posted 9 years ago

“Best price around, excellent communication regarding deliver - superb service. Would definitely prefer to order from Triton.”

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Posted 9 years ago

“Top quality made bike, Comes part built but no problem putting it together,excellent dilivery gave me a 1 hour slot and it came at the beginning of the hour 5 star.”

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Posted 9 years ago

“Great fast service. I ordered my PK Ripper over the Christmas period for a special birthday and I'm really impressed that it was delivered so quickly with up to the minute progress on my delivery. Will definitely order from Triton again.”

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Posted 9 years ago

Triton Cycles is rated 4.6 based on 4,061 reviews