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Triton Cycles Reviews

4.6 Rating 4,061 Reviews
89 %
of reviewers recommend Triton Cycles
4.6
Based on 4,061 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 70%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Triton Cycles Reviews
Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

Write Your review

Triton Cycles 5 star review on 5th August 2020
Alvin
Triton Cycles 5 star review on 17th June 2020
Nick
Triton Cycles 5 star review on 11th June 2020
Christofer
Triton Cycles 5 star review on 5th June 2020
Paul
Triton Cycles 5 star review on 3rd June 2020
Anonymous
Triton Cycles 5 star review on 2nd June 2020
Poullaouec
Triton Cycles 4 star review on 2nd June 2020
Michaël
67
Anonymous
Anonymous  // 01/01/2019
Good price, exactly as ordered. I did have to wait a little longer than I expected but I do not know if perhaps they were waiting for an item to fulfil my order, given bikes and bike gear are in high demand. My one criticism is not being able to get through on the phone - even just for quick advice. But I have still rated a 5* as I am happy my order was fulfilled by the busy team. One item is not what I want/need as it is bigger than I thought so I will be sending that back but imagine I will go through the refund process as described. Thanks.
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Posted 4 years ago
Next day delivery and brilliant communication throughout!
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Posted 4 years ago
Excellent service. Bike was dispatched and received within a couple of days. Very good product also, with very good price. Will definitely return, if the price is right.
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Posted 4 years ago
Very good service, got my bike quicker than I thought I would
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Posted 4 years ago
2 days to deliver bike amazing great bike very good service
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Posted 4 years ago
Very quick process. Bike purchased on a Sunday (shop closed), bike ready and sent on Monday and received Tuesday.
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Posted 4 years ago
Excellent service from start to finish. Will definitely use again. Thank you.
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Posted 4 years ago
Had to go to bank for a refund - company will not respond at all HAPPY TO STEAL YOUR MONEY I ordered 2 parts on 5 May. After 3 weeks nothing had turned up so I chased via email and was told one item was out of stock. I asked for a refund on the out of stock item and for them to post me the other. 6 weeks later, 3 emails and numerous phone calls - still nothing. They never answer the phone. I'm now having to go through my bank for a refund. Interestingly I note they must look at these reviews, but clearly take no action off the back of them APPALLING COMPANY.
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Posted 4 years ago
i order goods from you guys over a month ago you have had payment and not shipped goods
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Posted 4 years ago
I ordered a part from there web site, like many people, and I wish I hadn’t......don’t waist your time with this company, response times are beyond a joke, and only when I asked for a refund, my item was post 9 days later.....worse bike company in the world, they are a joke, still waiting on part, brought it from another company.
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Posted 4 years ago
The "Sunrace extender link" I bought online, 20 May 2020 never showed up. Expected delivery between 28 05 2020 and 11 06 2020. I sent an email and asked about my order 12 06 2020 and have then sent a couple more emails but all are still unanswered. Very bad customer service. I feel ripped off. DO NOT BUY FROM THIS COMPANY!!!
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Posted 4 years ago
they sent me the wrong product, then didn’t answer phone calls or emails, so I’m left with no choice but to keep it and go elsewhere
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Posted 4 years ago
Triton correspond à nos attentes surtout au niveaux prix
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Posted 4 years ago
Puchased a Cannondale SuperSix EVO Carbon Disc Ultegra Road Bike 2020. Firstly I found the Triton web site through a 10% off voucher but this did not take 10% off as stated. I sent them an email regarding this via their web site but I never received a reply. Great initial service from Triton. Delivered on time as stated very promptly. Bike was initially easy to build from the box but the head set and front forks were not set properly and there was a lot play and movement in the headset . Now having to pay local bike shop to have these looked at, as there does not seem to be any after sales service from Triton.
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Posted 4 years ago
My order is already 2 weeks late, no one is picking up the phone or answering my emails. They took the payment very promptly though, But now what I’m supposed to do?! I’m going to raise a dispute with the bank I can’t see any other way of getting my money back!
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Posted 4 years ago
Complete con artists. Take your money and run! Never answer the phone. Or it's always engaged. Never return emails. Thank god I only ordered a small item. Buyers BEWARE!
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Posted 4 years ago
My bike arrived two days after purchase. The bike is brilliant and the speed of the delivery was outstanding. Very happy.
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Posted 4 years ago
I ordered a set of pedals on 18 May, but after 4 weeks they have not arrived. Have emailed several times to try and resolve, but no reply. Very disappointing as I used them a year ago and the service was good.
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Posted 4 years ago
Very good bike and short delivery, very pleased :)
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Posted 4 years ago
Great service. I found Triton Cycles on the ‘rainforest’ site. When Raleigh did not have the part in stock. And so I trusted to a photo and an independent trader, in Essex... I’m in Hampshire. During ‘Lockdown’. Ordered on June 1st received June 17th. Have just finished fitting the mudguard clips and once again I’m a happy chap! Well don Triton Cycles. Recommended ...and I have no doubt I’ll use them again ... Support our independent traders.
Triton Cycles 5 star review on 17th June 2020
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Posted 4 years ago
Triton Cycles is rated 4.6 based on 4,061 reviews