Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,465 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a pair of sheepskin slippers, Shepherd of Sweden, delighted with them. The fit is perfect and the quality excellent. Parcel arrived within the period advertised, excellent service..thank you.”

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Posted 3 years ago

“Love it that you never quite know what you will find on Trouva, but I can always guarantee that it will always be ‘different’ and fabulous! Love my née stylish Things to do Today notebook!”

Trouva 5 star review on 17th October 2021

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Posted 3 years ago

“Great service, arrived within a couple of days with lovely packaging and message. Will buy from Trouva again.”

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Posted 3 years ago

“Arrived quick but dress had a musky smell - ok once quick washed”

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Posted 3 years ago

Hi Fiona, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate the feedback. We always hope that you love your purchase, but understand that sometimes things just aren't quite right. Our small boutiques work very hard every day to provide the best curation of items worldwide and as we are growing together and getting busier our small boutiques are stretched thin both online and in-store so the customers can have the best experience. On this occasion, I have issued a refund of 10% on your item cost as an apology for this experience. The money will be back in your account within 3 - 5 days. We do hope you give us another chance to provide you with more positive experiences in the future as we have hundreds of boutiques that have wonderfully beautiful pieces you would enjoy. If you have any questions please don’t hesitate to reach out to us. Best wishes.

Posted 3 years ago

“The two jar advent candles I ordered came broken and cracked. Hope I get a full refund. Very disappointed!”

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Posted 3 years ago

Hi Faith, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate the feedback. I'm so sorry to hear that your order arrived damaged, we truly apologise for this very disappointing experience. I have had a look and I can see that my colleague has now resolved this case for you by issuing you a full refund for the damaged item. We completely understand that this experience has been less than perfect and we certainly wish we could have avoided it. We do hope you give us another chance to provide you with more positive experiences in the future as we have hundreds of boutiques that have wonderfully beautiful pieces you would enjoy. Once again, we are really sorry for this situation and for any inconvenience it might have caused you. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“I have only used them once. It started badly, I received a partially used air freshener in a box with no packaging that looked like it had been tampered with. I wrote to them. I received a very quick response apologizing for this. The next day I was told a replacement was on it's way, I could bin what I had received and that I was being given a gift voucher. All in all I am impressed with them.”

Trouva 5 star review on 16th October 2021

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Posted 3 years ago

“Great service, quick delivery & quality product.”

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Posted 3 years ago

“Bought a felted kitten in a bath tree decoration for my sister , it is shoddy cheep and nasty, too embarrassed to give it to her”

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Posted 3 years ago

Hi Susan, I'm very sorry to hear that your order it's not like the expected. Whilst this is unexpected, it's obviously not the experience we hope to give our customers. To assist us in resolving the issue as quickly as possible, please could you send us some photos of the fault and also explain what exactly the problem is to support@trouva.com? The more detail the better. As Trouva is a marketplace, we ourselves don't hold any items so all of the evidence you provide will then be passed onto the store that sent the item to you and together we'll work towards an outcome for you. I look forward to hearing from you. Best wishes.

Posted 3 years ago

“Excellent service. Interesting things for sale. Jane Kiel”

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Posted 3 years ago

Hi Jane, Thank you so much for your kind words, truly appreciated. 🥰 So glad to hear that you're happy with your jacket. We do take pride in our catalogue of unique items, and we're pleased to know that you are making the most of it. Looking forward to your next visit. Warm wishes.

Posted 3 years ago

“Love the variety and the fact that you can choose local / UK suppliers!”

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Posted 3 years ago

Hi Juliette, hope you're safe and well. So glad to hear that you're happy with your Trouva experience. Thank you for choosing us, and we look forward to your next visit. Warm wishes.

Posted 3 years ago

“Found exactly when I was looking for almost immediately! Perfectly packaged order arrived within a couple of days so really pleased I found Trouva”

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Posted 3 years ago

Hi Moria, Thank you so much for your kind words, truly appreciated. 🥰 We aim for a smooth experience, and it's great to confirm that we achieved it this time. Looking forward to your next visit. Warm wishes.

Posted 3 years ago

“Donabe bought was authentic and the service efficient.”

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Posted 3 years ago

Hi Biao, hope you're fab! Thank you so much for your review. I am delighted to hear that our Trouva team has taken good care of you, We hope you keep having an amazing experience with us! Best wishes.

Posted 3 years ago

“Excellent service. My purchase arrived sooner than I thought it would and was extremely well packaged.”

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Posted 3 years ago

Hi Andrew! Thank you so much for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priorities, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best wishes.

Posted 3 years ago

“Excellent. Highly professional with a very varied range. Glad I found this site and the sellers on it”

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Posted 3 years ago

Hi Josephine, hope you are doing amazing. Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work and we hope you'll stop by again soon at Trouva! Have a wonderful weekend, Carol

Posted 3 years ago

“Quick uncomplicated went to checkout easy”

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Posted 3 years ago

Hi Lisa, hope you're going amazing. Thank you so much for the positive review. We're thrilled you're enjoying using Trouva! Hope to see you again. Best wishes.

Posted 3 years ago

“Still waiting for my order and no e mails to explain delay”

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Posted 3 years ago

Hi Anne, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I have just been looking into your order with us, and unfortunately, it appears to have been lost in transit by the carrier company. I’m really sorry - this is obviously not the experience we hope to give our customers. We completely understand that this situation is not ideal, however, unfortunately, as our couriers deal with such a large amount of parcels every single day, accidents happen and some orders do fall through. This is certainly not excusable and we will continue to put measures in place to avoid situations like these from happening in the future. We apologise for disappointing you with this order and for any inconvenience this situation might have caused you, we definitely wish we could have had a better outcome. We'll contact you via e-mail so we can reach the best solution for you. Meanwhile, if you have any other questions please don’t hesitate to reach out to us. Best wishes.

Posted 3 years ago

“Express delivery took more than a week - and my complaint was only met with "not really our fault as this is UPS' fault, but as a token of goodwill we will remove delivery fee". Who hired UPS?”

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Posted 3 years ago

Hi Timothy, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I'm so sorry to hear that there were some hiccups in having your order delivered to you on time, we truly apologise for this very disappointing experience. I have had a look and it seems like our couriers had a bit of a backlog with orders and so, unfortunately, deliveries were slightly delayed. I can see we have an agent on this for you so please reach out at any time while they are checking with UPS. We completely understand that this is not ideal and extremely frustrating for you, however, unfortunately as we do get busier our couriers to face some bumps. We are working very hard with our couriers to have these resolved! We do hope you give us another chance to provide you with more positive experiences in the future as we have hundreds of boutiques that have wonderfully beautiful pieces you would enjoy. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 3 years ago

“The order was delivered promptly and the receiver was very happy with the purchase.”

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Posted 3 years ago

“Great service & beautiful vase. The delivery was fast & the vase was well packaged on arrival. All-in-all a great experience”

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Posted 3 years ago

Trouva is rated 4.6 based on 4,465 reviews