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True Religion Reviews

1.3 Rating 361 Reviews
6 %
of reviewers recommend True Religion
Company Reviews Questions Metrics
1.3
Based on 361 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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Anonymous
Unverified Reviewer
“The worst customer service over the phone i have ever received? I made 2 orders nearly 2 weeks before Christmas and delivery states 3 to 4 working days to deliver bit is a lie. My orders kept stating Unable to fufill and other order stated pending shipping but everytime i called which was more then five time during that 2 weeks speaking to the following guy's Ivy, Michelle, Noraina, Denisse and Mark who constantly tried to tell me Unable to fufill meant they are still looking into the warehouses they have to get the product it is not cancelled. I kept repeating every time i call to them that listen if u cant give me the order just tell me so i can buy alternative gifts foe christmas and new years but they insited it will be sorted and couple said i will get my order regardless which was a lie. I have bee a True Religion loyal customer for a long time but after this exper2i do not know if i will continue being a customer. Just today i have called in again and spoke to Aya who alteast have to give it to her spoke the truth and said my orders are being cancelled to my frustration, also am waiting to call back and speak to their Supervisor. She also told me the call centre is based in Philippines which could be a big factor of some customer service advisors may not understand the plain meaning of UNABLE TO FUFILL instead of making me look like i dont understand what im on about from the UK. I am really frustrated and disappointed with True Religion this time around.😖”
Helpful Report
Posted 4 years ago
Naomi Trueman
Unverified Reviewer
“do not order from this company, been waiting for my refund for nearly a month now. i have spoke someone on the live chat twice and they said that they will process the refund and two weeks later there is no sign on the refund. therefore i called the number on the website and they said that the refund wasn’t even processed so i have to wait another 7-14 days for refund to go back in. on top of that i had to messaged them to get a confirmation email as i had no email to confirm my order and after i had returned the parcel i didn’t have an email to say that it had arrived so i had to chase that up too. i also emailed them to ask about the refund and got no reply from that. would not recommend this brand.”
Helpful Report
Posted 4 years ago
Eve
Unverified Reviewer
“No longer great customer service more like a joke! They sell items they don't have the stock for in the sales! I ordered for Christmas 5 different orders over £200 worth of clothing! Not a single item arrived!! You have to email for updates they don't know what order your on about when you contact them as so many haven't arrived! You have to chase your refund and then you have to find more Christmas presents! Don't order the stock never comes I have attached email as proof that none of my orders arrived!!! I can also show you about 8 orders that haven't arrived over the year! The above 5 were just Christmas presents in August I had another 2 orders!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I ordered my items the day after thanksgiving hoping to give as Christmas presents. Contacted cs they gave me the wrong tracking number stating it said shipped. I had to respond with the correct info and order number. A different person contacted me apologizing stating a delay in processing due to holidays. It is almost Jan 1 still no item. I’m beyond disappointed. This is the second time this has happened the first time I purchased through Zuliliy no items. It’s my fault for giving this a second try. Poor poor service”
Helpful Report
Posted 4 years ago
M Garza
Verified Reviewer
“Worst customer service ever. They won't even give me my full refund took about 10 days AFTER RECEIVING IT to finally issue my refund . They never reply to emails I had to email about 5 times for a response. Then bc they forgot to issue a $0.26 refund on December 17th, so they refused to give it to me, they made me pay for their mistakes. First, and LAST time I'll ever buy from their company.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“I placed 3 orders with True Religion in November. They emailed me within about 3 days to say some of the items were out of stock (approx 6 items per order!) and they would refund me. It is now 6 weeks later and I have NO refund for any of the orders. I have put in 3 PayPal claims and hope that I can get my money back this way. I used to enjoy buying from their site but never again.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Same as the rest of the reviews”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“My order was placed 3 weeks ago and I have yet to receive it. I let was shipped with the websites (truereligion.com) premium shipping option and was to be received within the week of ordering. Contacted customer service several times and the basic response is that the delay is due to the holidays. Why was there an option for expedited shipping then? Needless to say that it wasn't received prior to Christmas as noted and still hasn't been received. I will never purchase from True Religion again.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“I had ordered 2 Items on the 14th Dec, today the 27th, and Order status keeps showing, SHIPPING STATUS: Not Shipped contact many times, CS, and these People are Totaly Useless!!! they don't know what is going on, I had a bad feeling, seeing this, as Never had issues before this is the first time, the company, is in a very BAD SHAPE I discovered, so all this reflects the delivery disaster !!! and THE WORST CUSTOMER SERVICE EVER HAD IN MY LIFE !! NEVER ORDER FROM THE WEBSITE AGAIN !”
Helpful Report
Posted 4 years ago
K Lewis
Unverified Reviewer
“I returned two items totalling £119 on 9th December and according to Royal Mail's Tracking service they were delivered to True Religion on 11th December. As at the date of writing (27th December) I AM STILL WAITING FOR MY REFUND!! I have emailed True Religion's customer services depart three times and yet to have a response! I would not recommend this company EVER! This is appalling service.”
Helpful Report
Posted 4 years ago
Cassandra Guerrero
Verified Reviewer
“Ordering online is a mess the website says if you order before the 16th of December it will be here by Christmas. I ordered on the 12th and it’s Christmas Eve and it still has not shipped. So now I have no present. And the customer service is horrible. I will never order from there again.”
Helpful Report
Posted 4 years ago
Melissa
Verified Reviewer
“Worst company online Don't order from there Lucky to get item ( never ) Lucky to get refund ( weeks later Help to take money with no information on if items are in stock or not , customer service is pointless they have no information on your order Hate them !!!! Never again !!!!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“NEVER order from here. I placed an order on Black Friday and I never received shipping confirmation until about 10 days later when it said “shipping label created” with that I assumed due to lots of ordered it would be delayed by a little but it’s been WEEKS. Its Dec 21st and still no update. I contacted customer service and they said they can’t do anything about it because it’s been created so I have to wait to see what the warehouse decides to do??? I can’t even get a refund because the label has been created and it’s out of their control. Ridiculous.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“If I can put zero stars, I will. Shipping is HORRIBLE!!!!! Have been waiting on all my items to ship, they split the order & it’s still not here. & most of the items is not even close to being here. Shipping is horrible, I will completely avoid, I might as well took the hour drive to the nearest True Religion store near me. Someone needs to get fired, Random email saying the item I ordered “is not available”, after waiting on it for almost a week to just SHIP. This is horrible, horrible, horrible, horrible. True religion is “designer” but their shipping sure isn’t.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“If I can put zero stars, I will. Shipping is HORRIBLE!!!!! Have been waiting on all my items to ship, they split the order & it’s still not here. & most of the items is not even close to being here. Shipping is horrible, I will completely avoid, I might as well took the hour drive to the nearest True Religion store near me. Someone needs to get fired, Random email saying the item I ordered “is not available”, after waiting on it for almost a week to just SHIP. This is horrible, horrible, horrible, horrible. True religion is “designer” but their shipping sure isn’t.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“The worst shopping experience. They separated my order into two packages. One has been delivered, but the other has not. The tracking number showed error information. When I contacted them, they told me the package was returned because error address information. It was so strange since the address was totally the same. I asked for redelivery, but they told me the jeans had been sold. How could they resold a product without contacting me or issuing my refund? If I had not contacted them, they would have made double income for one product. Do not shop on TR website.”
Helpful Report
Posted 4 years ago
Smikey
Verified Reviewer
“Absolutely shocking customer service probably the worst I've ever experienced! I don't usually leave negative reviews but on this occasion felt I had to. Seven days since placing my order and still not shipped but no communication stating there's going to be a delay. I appreciate it's a busy time but communication is key. They won't let me cancel until ten working days have passed. Truly terrible customer service. My advice would be DO NOT ORDER.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Terrible customer service! I placed a order for (2) pair of pants that were both listed as available and in stock. I even paid the extra $20.00 for premium 2-day shipping and the pants did not arrive. I contacted customer service and was told the pants were no longer in stock and I had to wait until more was available in the warehouse and then shipped to the store and then shipped to me (which made no sense). No time frame was ever provided or a tracking number. If the items were no longer available, it should have said that on the website and I could have easily selected something else. I will never buy from them again!!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Part of the order never shipped and returns not processed to refunds. Dreadful service for what advertises as a premium brand. Call after call, 'it has been escalated to the warehouse' hiding behind a call centre.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“THIS IS THE WORST COMPANY AND CS EVER. I SENT MY ITEMS BACK. THEY ARE AT THEIR WAREHOUSE AND ITS BEEN 4 WEEKS. STILL HAVENT FOR MY MONEY. I HATE TRUE RELIGION.”
Helpful Report
Posted 4 years ago
True Religion is rated 1.3 based on 361 reviews
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