True Religion Reviews

Name: True Religion
Rating: 1.24

1.2 Rating 396 Reviews

6 %

of reviewers recommend True Religion

Company Reviews

Questions

Metrics

1.2

Based on 396 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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True Religion 1 star review on 24th December 2024

Margo

True Religion 1 star review on 20th December 2024

Anonymous

True Religion 1 star review on 19th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible. Theres no phone number to call, no one answers your emails, customer service is garbage. I ordered an item twice by accident and wanted to cancel one. Nobody responds. On their website it says they don't cancel orders. They're overpriced as it is and have the nerve to not provide proper customer service. Never shopping with them again. Not worth it to me.”

Helpful Report

Posted 4 months ago

“Terrible customer service via chat and extremely rude. My package was lost by FedEx and FedEx advised to call the company and get them to file a claim. Instead of doing that they told me I had to wait longer and ended the chat. Very rude!”

Helpful Report

Posted 4 months ago

“Delivery Service and Quality of clothing has and is👌🏽 👏 ✨️ Top Tier too me @iamgapper”

Helpful Report

Posted 4 months ago

“9/6/24 I placed an order with them and they sent me the wrong items. They do not have a phone contact, and can only be contacted via email and text. There is no chat feature on their website either, though they state it has that option. I told them they sent the wrong item, and they just told me to request a refund, and reorder. Now the promo price has changed, and they say they will make that adjustment. However, it doesn't change the fact that they messed up the order, and now I have to go out of my way to return something that was in their error. And yes, the text customer service is Lynda M., and only replies with default responses that are utterly useless.”

Helpful Report

Posted 5 months ago

“Horrible! How are they still in business. Can’t even talk to anyone. To return something, they have to send it back and then you get a refund when the item arrives to who knows where. Even if you take it back to the store.”

Helpful Report

Posted 5 months ago

“I made purchase the other night, the order went through at 11:54PM! I went back on the site the next day to look at jeans and notice that both hoodies I ordered were on sale even further. The $83 dollar hoodie was now $71 and the $60 hoodie is now $50. I reached out by email, sent screenshots of everything. My order #, the receipt, how much the hoodies are now and how much I paid, just 6 minutes before the next price drop occurred. I got a notification that true religion refunded me 52 CENTS!!!! I was in the process of placing another order and said forget it! Had I purchased items anywhere else and the price changed 6 minutes later, I would absolutely be given the difference. I had also clicked to redeem my $15 in points before I noticed the price difference, well, that's gone now too. So I lost $36.42 to a company that just lost a loyal customer. True religion jeans WERE the only jeans I would wear because of the authentic jean materials. They have since started slacking on the quality of clothes they're putting out and I have at least 4 pair of jeans in my closet I will not wear because they are either too thick of jean and not the 100% cotton or they just made the inseams so incredibly long that the jeans go up to my chin. Typical for a company that goes from very little people actually wearing their brand, to more and more people wearing it... guess it went to their head and it became a quantity over quality. What a shame.”

Helpful Report

Posted 5 months ago

“I placed an order for my sons back to school clothes. The order was almost $400. I seen a picture from FED EX showing the package but by the time I got home from work there was no package. I filed a claim thru True Religion they asked me to file a police report which I did and then they said. No Refund it says your package was delivered. I told them I never received anything, someone should of been asked to sign for it but they just ignored me and the phone number doesn't work.”

Helpful Report

Posted 6 months ago

“I made purchase totalling $236. And ask if the can give me a store credit because the size was very mid leading and super huge so I went ahead and purchase smaller sizes hoping they would of give me a store credit for the first purchase and they told me they are sorry they can’t do anything because I pass my 30 days. When I explained that I was not in the country and had no way to get to the item. So I guess as they say it’s my loss they can’t help. That’s a joke especially when customers spend a lot of money in the store.”

Helpful Report

Posted 6 months ago

“Lynda M. Is very rude. She keeps disconnecting the chat. I will not be shopping here anymore. All because you can't give me an answer about my return. True Religion needs a phone line.”

Helpful Report

Posted 6 months ago

“Two separate orders, subpar quality of items. Had intentions of returning said items. Broke my right arm, dominant hand, and missed the deadline to return the items. I explained my situation and this company did not care. Shameful lack of compassion and understanding.”

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Posted 6 months ago

“The way my jeans fit I love the vest and all”

True Religion 5 star review on 25th July 2024

Helpful Report

Posted 6 months ago

“Lynda M in customer service keeps cutting me off every time I try to dispute this my order never turned up and they took the money this is a fake website DO NOT ORDER”

Helpful Report

Posted 7 months ago

“They shipped my entire package to the wrong address I went to the place it was delivered they claim it was returned to fedex, spoke to fedex they want true religion to contact them, which they refused the only communication I’m getting from them is “ the ticket has been marked as solved. Solved how? The worst customer service ever! and the only way to communicate with them is via email and no matter what u ask or say it’s the same response”

Helpful Report

Posted 7 months ago

“True religion is a bad brand that providing bad services They still have my money they still have my order oufff.”

True Religion 1 star review on 21st June 2024

Helpful Report

Posted 7 months ago

“Pockets in the back can only hold your phone and the corner s pull apart and then you have holes from holding things. I love the jeans but you use cheap Jean material.”

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Posted 8 months ago

“True Religion has THE WORST customer service department in America!! DO NOT BUY ANYTHING ONLINE FROM THEM! They will charge your card when you place the order online and then not send the items! For items you ship back and return THEY WILL NOT GIVE YOU YOUR MONEY BACK! Then you can’t contact anyone from customer service. BIG SCAM!! Do not buy from this company!! And dont sign up for the Loyalty/Rewards program, they steal your points and do not give you the rewards for them!”

Helpful Report

Posted 8 months ago

“Kid out on the wrong address an they won't help about at all. So we paid for the over priced jeans an won't receive anything. They said it was our fault top bad. No sort of help. Nothing just a big f u. Thanks true religion awesome servic( Not). Two thumbs down. Never again buying from yall.”

Helpful Report

Posted 9 months ago

“I will never make a purchase on the true religion site ever again because yall use FedEx. Literally look at their all bad reviews. I will only buy true religion from users from Amazon and eBay to avoid getting my item shipped with fedex”

True Religion 1 star review on 4th May 2024

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Posted 9 months ago

“True Religion needs to be canceled You can’t contact them directly and they steal your money They don’t ship your order to the right address and they don’t contact Yu”

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Posted 9 months ago

“I've purchased hundreds of dollars in true religion clothing, My last purchase of sweat suit came with holes in the pocket. True religion was not willing to issue a refund or in good faith resolve this issue. I will no longer buy any products or clothing from this company as their reputation is discolored in my view.”

Helpful Report

Posted 9 months ago

True Religion is rated 1.2 based on 396 reviews