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True Religion Reviews

1.3 Rating 362 Reviews
6 %
of reviewers recommend True Religion
Company Reviews Questions Metrics
1.3
Based on 362 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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Anonymous
Unverified Reviewer
“I have been trying to return some jeans and a top to get the next size down as too big but I am unable to generate a label to return and am not getting no reply from true religion. My emails have not been responded to there is no choice for me to put no response. Not even 1 star I am rating”
True Religion 1 star review on 31st January 2024
Helpful Report
Posted 9 months ago
Anonymous
Unverified Reviewer
“I got 4 things , 2 hoodies , jeans and sweatpants there was some issue with fed ex which made them lose my package at the wrong address but that issue was resolved the quality is pretty solid though”
Helpful Report
Posted 9 months ago
Anonymous
Verified Reviewer
“Ii really hope this company is audited. They have no orientation as to how to treat a customer nor a legitimate return or refund protocol.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Reviewer
“I would NEVER EVER order anything on line. I paid for shipping which i normally don’t do but I wanted some hats for my husband. I’m still waiting going on two weeks. I have gotten orders alot quicker with free shipping. Buyer beware!!!!! If you are buying a gift but two months in advance!!!!! I’m still waiting”
Helpful Report
Posted 9 months ago
Jana
Verified Reviewer
“I love my jeans. They fit perfectly . I can't wait til I order shorts for the summer.”
Helpful Report
Posted 10 months ago
Billie Harried
Verified Reviewer
“Absolutely horrible I purchased two sweatsuits. They both came in the same package 4 items. One red one with white that wasn’t white it was pink and it had a run in the sweatshirt. The material was horrible. Something you would get from SHEIN. I returned all four items and they only refunded me for 3! They said that’s all they received why would I keep one pair of pants when I wasn’t satisfied with the product? so obviously someone at the warehouse probably kept the pants they refunded me for two sweatshirts and two weeks later they magically found one pair of sweatpants and refunded me for those. remaining one pair of pants that supposedly have an appeared! How do a pair of pants not appear when you send all four items back in the same package it was sent in?!?!?! Absolutely horrible. I will never order or buy a true religion item ever again in my life.”
True Religion 1 star review on 17th January 2024
Helpful Report
Posted 10 months ago
Anonymous
Verified Reviewer
“They sent me the wrong jeans and then when I told them that I got the wrong jeans, they said it seems that I got the right jeans even though in the picture one says Billy and not the original pair I ordered! so now I’m stuck with Jean or three times too long and not what I ordered and I paid $60 for I am very unleased and will never order from them again and this was my favorite jeans!!”
Helpful Report
Posted 10 months ago
Anonymous
Verified Reviewer
“They have a really downgrade method for customer relations and service. Would never reccomend.”
Helpful Report
Posted 10 months ago
Anonymous
Unverified Reviewer
“HORRIBLE !!!! PLEASE SPEND YOUR MONEY ELSEWHERE!!! Spend your money where customer service matters! They don’t even have a customer service number! What a truly disappointing experience! From the tracking of the package to an exchange. Every other business offers an extended holiday return but not TRUE RELIGION! We will not be purchasing anything from this company moving forward.”
Helpful Report
Posted 10 months ago
Anonymous
Unverified Reviewer
“Haven't been able to get a straight answer after 4 weeks of returning merchandise by USPS. WOW. Hopefully, my return and My refund will be processed soon.”
Helpful Report
Posted 10 months ago
Anonymous
Verified Reviewer
“I have ordered jeans from True Religion UK website. Or at least it appeared to be, though when I received the order confirmation, suddenly prices were in US $, not in UK £. The goods arrived but did not fit, so I have been requesting instructions for a return. In the UK by law the seller is obliged to accept and refund returns. Having emailed customer services, I keep receiving unhelpful responses merely referring me to the website policy and stating that the enquiry is closed, repeatedly. I can only assume that the emails are handled by an algorithm rather than a real person. In the past, I had ordered from True Religion many times and returned some orders, no problem. It seems that their policies have changed, their international deliveries have changed, and their customer service has collapsed. I like their product, but I can now see why some reviews consider the company a scam, because that's how it feels, especially for a high-end product. Really weird and super disappointing about a company that a few years ago seemed to have high reputation. I will now be pursuing this via customer trade protection authorities.”
Helpful Report
Posted 10 months ago
Anonymous
Verified Reviewer
“Don't ever buy from this company, you will never get your money back .They never respond on emails. Worth company I ever bought.”
Helpful Report
Posted 10 months ago
Anonymous
Unverified Reviewer
“I have never purchased here first time and paid for expedited shipping. My package was delayed via Fed ex. I contacted customer service via text. Their only fake source of contact. The person was cowardly rude, and inconsistent with my concern. Everyone i know will not order from here because ive alerted them of the unworthiness and hassle it took to view and rationalize my concerns. I did not hesitate to say i will never shop from True Religion again nor tell anyone i was helped properly. Bad customer service.”
True Religion 1 star review on 21st December 2023
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“Your online texting person Victoria is very rude and obviously hasn’t been trained in customer service. She did not help with my issue at all. Going to loose customers having people like this”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“I have ordered from here before with no problems. Now I have place an order for Christmas and have yet to receive my purchase. Reached out to customer service via email and have yet to get a response. Will not do business with them ever again.”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“Good quality”
Helpful Report
Posted 11 months ago
Larry
Verified Reviewer
“Love the brand, but the customer service suck. No live phone customer service. Just email which take too long for them to response. I order online, but return in store because it doesnt fit. You dont get refund at the store right away. They send your return back to the warehouse before you can get your refund. My problem is they haven't received the return item and it been 3 weeks. So I went back to the store and they cannot do anything but show me it was shipped. Make sure you get copy ot tracking and your receipt. Still waiting for my refund. Never will order again, too much hassle. Never order at true religion online, It's a headache and you might not get refunded for return merchandise. This is a expensive branded jeans with no phone customer service.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“Terrible company. Customer service only via text which is a joke. Beware. Not worth the frustration.”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“I ordered two shirts and a jacket. Both shirts were not in the package. I emailed “customer service” and a email came back saying that the staff was reviewing my email. I still haven’t received a response. So I guess I’m out of money. For the clothes to be at these prices, we should be able to talk to someone via phone. This will be my first and last time ordering. Such a scam!!!!!”
Helpful Report
Posted 11 months ago
Morton
Verified Reviewer
“VERY POOR customer service. I sent emails about my online return and NEVER got any type of response. There is no phone number to speak with anyone. I'm taking EVERYTHING to a store to return it all and will not do business with them again or allow my family to. I'm very disappointed in the way they do or shall I say do not handle business.”
Helpful Report
Posted 11 months ago
True Religion is rated 1.3 based on 362 reviews
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