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True Religion Reviews

1.3 Rating 361 Reviews
6 %
of reviewers recommend True Religion
Company Reviews Questions Metrics
1.3
Based on 361 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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Upset Customer
Verified Reviewer
“I have tried to contact TRUE RELIGION multiple times in regards to my order since FEBRUARY and have been unsuccessful!! My order was sent to the wrong address in a completely different state and I received his. How do you get a females order and a males order in a different stated confused is beyond me! Let alone how do you close the call center close to the end of the pandemic but in the thick of the pandemic it was open?!?!? TRUE RELIGION says to get in contact with them is to email BUT you don't respond! Now, I've been out of my product and my MONEY that I've worked hard for which as a customer is UNFAIR and UNACCEPTABLE is not RIGHT! I have sent well over 20 emails and NOTHING has happened to solve this matter or issue! this is absolutely ridiculous!!!!!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Horrible customer service not able to get in contact with anyone”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Was an employee for 4+ years have been through so much in terms of being pepper sprayed from someone who was trying to steal to having a finger broken for the exact same thing, this corporation does not care about it's employees, it is a dead end company with district managers that don't know what they're doing. They also went to cheaper materials for all there product, would never advise any to work/shop at any store, you will just be paying way too much for dogshit material! But have fun!”
Helpful Report
Posted 3 years ago
Marty
Unverified Reviewer
“No one to talk to. I returned my online order in store 10 days later still no refund. Still today no refund. Status of my item delivered by UPS say it was left on dock 5 DAYS AGO. Still today no refund. Never again”
Helpful Report
Posted 3 years ago
Annette Damon
Unverified Reviewer
“I did not receive my order and let your know and still was charged and can't reach no one about this”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Customer Service sucks. How can you buy a Christmas gift around Black Friday and possibly return it if it doesn’t fit right within 30 days? Their return policies and customer service sucks.”
Helpful Report
Posted 3 years ago
A Collier
Verified Reviewer
“Received an order 1st time with them. Paid for overnight shipping, spent almost $400. Received merchandise, too small, returned all 6 items and they had the audacity to only try and refund me part of my money. All items were in the original package they sent as well as even returned in the box they sent the merchandise with their shipping label. True religion is a joke. Also reached out to their customer service several times. No wonder they don't have a working number to reach them.”
Helpful Report
Posted 3 years ago
LeeAnn Sanders
Verified Reviewer
“Screw TR see you in court!!!!!”
Helpful Report
Posted 3 years ago
Reed
Unverified Reviewer
“I ordered jeans that showed the word “true religion” written all over it on the backside of the pants i bought the jeans for $140 marked down from $200 and when i got them they didn’t look anything like the photos and i contacted true religion support they didn’t get back to me till 2 weeks later after I sent them a 3rd email asking for help or even a solution they just offered a refund and said they can’t replace the item I am very frustrated with the extremely slow response and even my purchase.”
Helpful Report
Posted 3 years ago
Charles Curry
Unverified Reviewer
“I never received my order and I sent 5 email I've been contacting them for about a month now and they only replied once and I still have order”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Second time purchase from True Religion Site. First Time order received after month. Support didn’t reply until order being received. This time was buying a jean and had to buy 5 items to make delivery free and all. Then only sent 4 after month and suddenly today said jean didn’t send. Thats cancelled. Twice contacted support. No update. Are they really high end jeans?”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Made a purchase, sent it back didn't fit.Still waiting for my refund. It's been over 2 mths and I have yet to receive anything or any contact. This is horrible even for a supposedly known store such as True Religion. I will not be purchasing anything from them in- store or online.”
Helpful Report
Posted 3 years ago
Natalee Cardinal
Verified Reviewer
“Can't get ahold of the company Made an order over 2 weeks ago items still not even shipped. Pretty upsetting considering this is "high end" clothing”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Quality of jeans has changed drastically. No longer made in USA, quality is bad and customer service is non existent. It feels like a scam company. I have worn True Religion jeans for years and now I can’t believe what I got when I ordered. This is not the same company. You cannot call customer service there is no phone number. COVID is no excuse to have such a bad customer experience.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“This is a scam i ordered items almost 5 mos now nothing!”
Helpful Report
Posted 3 years ago
Arjmen
Unverified Reviewer
“This is what they do. provide a lot of item with good an low price in the website but after you purchase it they never sent to you. all fake. There web sales are fake just want to get your information and then send you junk email.”
Helpful Report
Posted 3 years ago
Curtis Webb
Unverified Reviewer
“They suck an there clothing is trash”
Helpful Report
Posted 4 years ago
Kaden Geiger
Verified Reviewer
“I love the style of this brand and have ordered from them many times. I have only once received a product that needed returned (acrylic paint was chipped on a pair of shoes). Customer Service got back to me within two days and after very little back and forth about the issue I was able to send them back for a new pair. I will definitely continue to spend money on this label.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I sent an email about a return, no response, the phone lines has been busy for weeks. I brought 6 pair of jeans, 3 pair doesn't fit and I needed to return them, and I can't!!! This is my first time buying TR jeans, NEVER again. I'm going to call my credit card company to see if I can dispute this charge on my credit card. They wont respond to emails or calls but yet are still having sales online...which I have unsubscribed from the emails. Very disappointed!!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I would suggest that no one spends a dime with this company. Customer service is the worst right now. No excuse! Pandemic has nothing to do with the lack of customer service response. No replies to emails and the website isn't running properly. People waiting for over 3 weeks for either a reply or refund information. All other companies are up and running and at least replying to customers for the most part. No excuse!!!!”
Helpful Report
Posted 4 years ago
True Religion is rated 1.3 based on 361 reviews
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