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True Religion Reviews

1.3 Rating 361 Reviews
6 %
of reviewers recommend True Religion
Company Reviews Questions Metrics
1.3
Based on 361 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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Anonymous
Verified Reviewer
“This was my first time ordering from True Religion and it will most likely be my last! I bought my son a pair of $219 jeans for Christmas and paid for rush shipping. Here’s where it goes bad… I receive the jeans on 11/23/2022… so I thought! I open the package to wrap them up for my son for Christmas (it was the only thing he wanted) they sent me the completely wrong jeans! Wrong color, wrong size, wrong style! I reached out and customer service was extremely rude as if I’m the one that did something wrong! My son’s Christmas gift was ruined thanks to True Religion and their carelessness. They told me I had to send them back and it would take 2-3 weeks to get my money back and that I would need to repurchase the ones I was supposed to get in the first place! Yeah sure I have another $200 to re-purchase my son’s jeans but either way he will be going without his Christmas gift and then they disconnected the chat and went offline! Oh and I asked if they could at least give me my rush shipping that I paid for so I could get the correct jeans sooner and they told me NO that they would only honor ground shipping. This has been nothing short of a disappointment and a disaster! I have never had something like this happen before. This is by far the worst company I’ve ever dealt with!”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“I returned items, they said they didn't receive it, UPS said it was delivered...constant emails no resolution. Phone number is not working. They never refunded my money”
Helpful Report
Posted 1 year ago
Corrine
Unverified Reviewer
“Worst customer service I have ever experienced. I ordered my stuff December 6 was guaranteed Christmas delivery. Took me the entire day to reach a customer service agent through text. I tracked my package to fed ex facility in Orlando its been there since the 14 of Dec. Tried to.open case with fed ex they said the shipper needs to do it. Its impossible to get any satisfactory customer service response. Many of my Christmas gifts are in that missing package. I am not able to buy more gifts so now I will have next to nothing under my tree. I am beyond angry and after this I will NEVER purchase from true religion again.”
Helpful Report
Posted 1 year ago
Robin
Verified Reviewer
“I will be reporting them to the BBB if I do not get an answer today.No one returns your calls, automatic emails saying process a return when you don't receive an item.This is a scam”
Helpful Report
Posted 1 year ago
Sandy Badawi
Verified Reviewer
“I returned a package that contained 11 items and they only refunded me for 9. I can't reach anyone no one answers, and the email is robotic. no one reads the email. looks like a robot replies back”
Helpful Report
Posted 1 year ago
Wil
Verified Reviewer
“Companies like these sadly have a great product, but need to change the CEO. Eventually their dismal customer service will affect their profit! I was caught completely off guard when I went to a TR store to return my online purchase only to be told that they do no refund for purchases online" That's not what the website says" Class action suit? I would definitely say there is a case! I am still waiting on my refund, all I see is "In Transit" been like that for weeks. Companies like this disgust me, must be foreign owned.”
Helpful Report
Posted 1 year ago
Kim Watts
Verified Reviewer
“I order from True Religion 2 coats. I never received the coat. The used a carrier FedEx smartpost who marked my package as deliver. I never received anything. You can’t contact anyone in customer service. Email takes days and they don’t want to refund you if it more than one item that’s was supposed to be marked as delivered Same date and time they will refund you for one item that is marked as missing and give you the excuse of Marked as delivered for the other item.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Buyer beware Customer service does NOT exist for this company Purchase at your own risk”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Purchased 2 pairs jeans on sale cost over $200.00. FedEx delivered to wrong address. FedEx took photo of delivery of a house, I live in apartment. Several emails to cs only reply is please send address. Sent my address. No assistance. This worst shopping experience ever. Unbelievable. FedEx not helpful. Contacted FedEx within 1/2 hour of delivery to wrong address, FedEx reply, crickets. Text to TR you get oof try again 🤬”
Helpful Report
Posted 2 years ago
Sal
Verified Reviewer
“Worst customer service ever don't trust on them. After sell their expensive product if you need any exchange because you got wrong size they refused i contact them from their customer service as they said because tag is not attached with jeans so no more exchange.. i highly recommend don't buy True religion products. Also i will post my reviews on every social platform..”
Helpful Report
Posted 2 years ago
Just Look At The Dryer Sheet That’s After Three Times Washing These.
Verified Reviewer
“Do not buy this product these jeans turn your whole laundry blue each time you wash them they keep destroying your clothes. If you want to be silly and pay this price good luck. Walmart don’t even have clothes that destroy your clothes like these. Just look at the dryer sheet that’s after three times washing these.”
True Religion 1 star review on 22nd October 2022
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Customer service is nonexistent for e-commerce. Not worth the buy to not be able to reach someone without getting ignored or encountering bots that don’t understand. I tried, live chat, email and calling.”
Helpful Report
Posted 2 years ago
Sallie Washington
Unverified Reviewer
“This company is a complete scam! They took my money, gave me a bogus tracking number, and now no one is answering or trying to contact me back about this issue! But they got the right one, and I'm calling texting and emailing every dawn day till the refund my money!”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“THEY SUCK. AWFUL CUSTOMER SERVICE. I WILL NEVER EVER SHOP THERE AGAIN”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“TERRIBLE!!! I ORDERED 3 items WHICH WERE ON SALE FOR $99 AND used my Welcome15 to receive 15% off THE TOTAL SAID ONE AMOUNT AND THEN AFTER I ENTERED MY CREDIT CARD THEY CHARGED ME $89 to $99.99 I TRIED TO CALL THEM, CHAT, EMAIL, AND THERE WAS NO ANSWER.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“The worst customer service ever! Only virtual chat ! That says alot and if you email you are lucky to get a response and if you write them back we'll still waiting lesson learned I would not buy from True Religion again! Many many options!”
Helpful Report
Posted 2 years ago
Jordan Cuffley
Unverified Reviewer
“Worst belts I ever owned 3 of mine broke I 2 months cheap I hate to talk bad bout them I love true religion but u need to do better on production peroid I would like a refund but yeah good luck with that .”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Worst customer service I have ever seen. I tried making an order and it rejected all my cards. Tried to get a hold of someone and thats like trying to get a hold of the president. Got no where. What happened to True religion. Use to be a great brand. I love their jeans.”
Helpful Report
Posted 2 years ago
Harry
Unverified Reviewer
“really disappointed with thier customer service i bought a denim for worth 270$ and its colour got faded and now what they are telling me is that this is gonna happen with black colour guys come on i am regular customer been 4 years with you guys never wear any other denim except TR but what you guys telling me is we cant do anything wont recommend anyone and will not buy anything from you guys”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“I ordered 2 pairs of jeans and 1 pair of hoodie and 1 pair of jogger. My total was over $150.00 but they still charged me $10.00 shipping. when I email True religion they told me I should e-mail them once order will be shipped. After they ship my order I received a e-mail from True religion that they only sending me 1 pair of jean and 1 jogger. I thought they will issue me a credit and charge what they are sending me but they didn't. They charge me for 1 pair of jean and 1 Jogger same price and 2 jeans and 1 jogger and 1 hoodie. When I text message true religion and told them this is wrong and they owe a money. I explained them, send them pictures for the order and told this jeans was on sale but agent did not want to hear anything. She told me the jeans wasn't on sale. I send her screenshot for the order and told her I can also e-mail that order to her but she didn't want to hear anything. I would not purchase anything anymore from them.”
Helpful Report
Posted 2 years ago
True Religion is rated 1.3 based on 361 reviews
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