True Religion Reviews

Name: True Religion
Rating: 1.27

1.3 Rating 403 Reviews

6 %

of reviewers recommend True Religion

Company Reviews

Questions

Metrics

1.3

Based on 403 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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True Religion 5 star review on 3rd April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff at the true religion stores in San Ysidro treated my children like they didn't belong in the store. I emailed true religion customer service and they never responded. Overall horrible experiences with true religion.”

Helpful Report

Posted 5 years ago

“Ordered an item in august in the sale. Waited over a month. No communication, no item received. When I contacted them they basically had no excuse for the delay, tried to say they didn’t receive the order, were out of stock and without any apology just refunded me a month and a half later! Outrageous....Will never order anything from them again. Either crooks or badly managed. DO NOT purchase from online as they advertise items they don’t have and will keep your money for months!”

Helpful Report

Posted 5 years ago

“I am big fan of true religion i spend alot of money on the "designer brand" with the worst customer service and the worst webpage even i used. Recently i made up 3 orders all of them were on discount and i end up with order refund i had to wait more then 10 days now 5 days more to get my money back. Basiclly 15days they just keep my money i cant be more disappointed than this.”

Helpful Report

Posted 5 years ago

“This is my 2nd order from the website. Unbelievable how long it takes to receive online orders. 1st incident ruined my son's bday gift. I was done but he insisted on another purchase that was ordered on Aug 21st, still waiting for the shipment with the same order status. Get it together!!!”

Helpful Report

Posted 5 years ago

“Bunch of rude & sick retards in customers service. I still haven’t gotten a refund, it’s over a month. I send out tons of email , it takes them days to reply😡. After a while you get ignored!!! First of, they said 3-5business days, ad then 10 business days. Wtf!!! I called customer service, they reluctantly said by sept 5th I should get a refund. It’s sept 6 guys, still nothing. Guess what, I get bunch of emails from them about stupid discounts deals. That tells me they care less about you and I.”

Helpful Report

Posted 5 years ago

“Its taking over a month now to get my refund back after my order was back ordered & unavailable. First of, I got an email saying 3-5 business days, and then another, saying 10 business . I have still not gotten my refund. I send out couple of emails, but only two replies from them. & they just ignored the rest. What’s annoying is I keep receiving other random email from then concerning discount on clothes & stuff. That tells me they are bunch of idiots that care less about you & I”

Helpful Report

Posted 5 years ago

“The customer service at store #865 in Monroe,Oh. was terrible. Not helpful,and not customer friendly at all. My first experience at True Religion was not one I want to remember!”

Helpful Report

Posted 5 years ago

“my order was canceled and I tried many times again when product was stocked again and like I said my orders canceled for no reason , whatsoever , true religions is overrated , rock revivals all the way😈😈😈🔥🔥🔥”

Helpful Report

Posted 5 years ago

“I order stuff for the holiday weekend. Paid over night shipping of $30. Just to see on UPS showing I will receive my stuff on the 3rd of September. I contacted customer service. Just to hear the can’t do anything about it. SMFH... not good at all. Wish if I could had given them no star.”

Helpful Report

Posted 5 years ago

“I bought or tried to buy a pair of these shitty over price jeans online, they charged my credit 7 days passed then they emailed me and said the order had been canceled. After I had already contacted their customer service to ask what was the delay and they said the warehouse is getting it it's on it's way. There's a lot of other nice jeans I can buy a much cheaper.”

Helpful Report

Posted 5 years ago

“Ordered 5 items from their website, one week later no goods had arrived, they cancelled my order and refunded my money ....I received my money back via paypal thank god = one star....order at your own risk from these cowboys”

Helpful Report

Posted 5 years ago

“TERRIBLE! Terrible service!!! Expensive food! I will never be returning!”

Helpful Report

Posted 5 years ago

“I wish I could give them less than a star! I placed an order for some items for my son who leaves for college on the 22nd. Never received order confirmation via email, checked the website and status is "not shipped" called to see if it has even processed. The customer service rep sd, "there was a problem with our system when you placed your order, I will do it manually," Checked the website today, and status is still "not shipped." OTP with customer service now and the rep says, "there was a problem with our system hen you ordered, I'll do it manually." Really? I told her thats what the last person told me. I want a supervisor. Not surprising the one and only supervisor for the entire call center is on the phone with someone else. The rep did give me the option of cancelling my order, as if I wasnt aware!”

Helpful Report

Posted 5 years ago

“TR has a great product but a poor business model when it comes to online ordering esp when there is low stock. I’ve ordered the same pair of jeans in my size a total of 4 times each time was told that they were in stock but I NEVER got them. AND you cannot place orders by phone even though the automation says to press 1 to place an order. I was given a refund but TR needs to fix the problem with online ordering or sell the company to Amazon who can better manage online stores.”

Helpful Report

Posted 5 years ago

“Purchased something from website, was waiting for item to ship then got another Email saying it was cancelled with no reason to why. So I emailed asking why it was cancelled and never received an answer.”

Helpful Report

Posted 5 years ago

“THIS COMPANY IS A SCAM! I ORDERED A HAT AND PAID THROUGH PAYPAL AND 2 DAYS LATER I STILL HAVEN'T RECEIVED AN ORDER CONFIRMATION OR SHIPPING NOTICE SO I CONTACTED THEM AND THEY TOLD ME THEY HAVE NO RECORD OF MY ORDER. I AM IN THE PROCESS OF CHARGING BACK MY MONEY ON PAYPAL! EVERYONE STAY AWAY”

Helpful Report

Posted 5 years ago

“I can not return . return system is horrible . customer service is no good.”

Helpful Report

Posted 5 years ago

“Ordered 3 pairs of pants only for ALL three of my orders to be cancelled over a week later by True Religion due to being “out of stock”. Is there no inventory count or what? I understand one or even too but after the third pair of pants was canceled I was over it. I did get refunded after contacting customer service but I will never order or purchasing from them again. Waste of time.”

Helpful Report

Posted 5 years ago

“Simply the worst organisation to have any dealings with. There customer focus is so poor, I returned item and have heard nothing and it has been two weeks. I called their customer care number, worst than useless.....I will never order again, and I do not expect to get my money back...”

Helpful Report

Posted 5 years ago

“Beware of shipping they are very bogus with this pay $20 for 2 days well I'm here to tell you I ordered stuff late Friday night got confirmation that my stuff shipped on Saturday evening which was July 6th clicked on to the UPS shipping tracking number said my packages would be here Tuesday, well Tuesday went to Wednesday and now Wednesday has went to Thursday I've spoken to UPS. UPS said the True Religion lied about the shipping True Religion did not deny it but no one is returning my shipping money I paid $40 for two different orders for two-day shipping because I was leaving town. I don't like package is being delivered when I'm not home. I am so disappointed right about now this is one of the reasons why I really don't shop online. And I believe it will be my last time shopping with True Religion because if they did lie about my packages being shipped that's totally unprofessional!”

Helpful Report

Posted 5 years ago

True Religion is rated 1.3 based on 403 reviews