True Religion Reviews

Name: True Religion
Rating: 1.26

1.3 Rating 401 Reviews

6 %

of reviewers recommend True Religion

Company Reviews

Questions

Metrics

1.3

Based on 401 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please Beware! Ordered a hoodie and a pair of jeans from Tru Religion. Items were delivered 3 weeks later I opened my package and only saw the hoodie no jeans. Realized the back of my package was ripped and covered with Scott tape meaning someone stole my jeans out during transit. Contacted FedEx they told me I have to have the shipper (Tru Religion) contact them to file a claim which I thought was very odd. Good ole Tru Religion doesn’t have a REAL contact center or any real method of getting in contact with their “support” team to report issues you have to send a text message to a 1800 number. l spoke with Erin G, Victoria D, Lynda M by far the most illiterate and rude people I have ever encountered with. They all refused to assist or would consistently just disconnect the chat. It was nightmare and FedEx was no help either. Thank goodness I ordered thru Klarna and was able to speak with someone and file a claim bc this was crazy I have never experienced nothing like this with no company ever. I would suggest if you are interested in buying Tru Religion please don’t not buy from their company website look on eBay, Depop, or even Urban Outfitters. DO NOT BUY FROM TRU RELIGION IF YOUR ORDER IS WRONG OR ITEM DOESN’T FIT YOU ARE OUT OF LUCK BC THEY WILL NOT HELP YOU WITH RETURNS OR REFUNDS.”

Helpful Report

Posted 1 year ago

“Garbage .Because of greed they sacrificed the quality.There is nothing worse than greed..Bound to china is a complete failure. I hope everything made in China will go out of business and suffer defeat. Rubbish materials.”

Helpful Report

Posted 1 year ago

“Do not reply to ANY e mails. Wish to return an expensive pair of jeans but no one responds? Horrendous customer service and jeans took over 2 weeks to arrive. Will NEVER use this company again online”

Helpful Report

Posted 1 year ago

“I ordered a pair of pants and returned them because of the size. I ordered another pair with the right size, but they canceled, took my money in a minute, and never explained why and after a month I'm still waiting for my money. I have just received an email saying, “Your return has been processed. Please wait 5-7 business days, depending on your bank.” 5 7 from when? How much more do I have to wait? Not to mention that they don’t have customer service, so you have to wait for someone to reply your email. Please think twice before you shop here.”

Helpful Report

Posted 1 year ago

“True religion quality is so bad now. 5 pairs brand new ripped within 2months same spot all of them. Been 2 years trying to return. I have pants that were purchased in 2014 and 2015 and still looking new and do not rip. I no longer purchased them”

Helpful Report

Posted 1 year ago

“Quality is not the same as it was a few years ago. You lost me as a customer.”

Helpful Report

Posted 1 year ago

“I have been trying to return some jeans and a top to get the next size down as too big but I am unable to generate a label to return and am not getting no reply from true religion. My emails have not been responded to there is no choice for me to put no response. Not even 1 star I am rating”

True Religion 1 star review on 31st January 2024

Helpful Report

Posted 1 year ago

“Ii really hope this company is audited. They have no orientation as to how to treat a customer nor a legitimate return or refund protocol.”

Helpful Report

Posted 1 year ago

“I would NEVER EVER order anything on line. I paid for shipping which i normally don’t do but I wanted some hats for my husband. I’m still waiting going on two weeks. I have gotten orders alot quicker with free shipping. Buyer beware!!!!! If you are buying a gift but two months in advance!!!!! I’m still waiting”

Helpful Report

Posted 1 year ago

“Absolutely horrible I purchased two sweatsuits. They both came in the same package 4 items. One red one with white that wasn’t white it was pink and it had a run in the sweatshirt. The material was horrible. Something you would get from SHEIN. I returned all four items and they only refunded me for 3! They said that’s all they received why would I keep one pair of pants when I wasn’t satisfied with the product? so obviously someone at the warehouse probably kept the pants they refunded me for two sweatshirts and two weeks later they magically found one pair of sweatpants and refunded me for those. remaining one pair of pants that supposedly have an appeared! How do a pair of pants not appear when you send all four items back in the same package it was sent in?!?!?! Absolutely horrible. I will never order or buy a true religion item ever again in my life.”

True Religion 1 star review on 17th January 2024

Helpful Report

Posted 1 year ago

“They sent me the wrong jeans and then when I told them that I got the wrong jeans, they said it seems that I got the right jeans even though in the picture one says Billy and not the original pair I ordered! so now I’m stuck with Jean or three times too long and not what I ordered and I paid $60 for I am very unleased and will never order from them again and this was my favorite jeans!!”

Helpful Report

Posted 1 year ago

“They have a really downgrade method for customer relations and service. Would never reccomend.”

Helpful Report

Posted 1 year ago

“HORRIBLE !!!! PLEASE SPEND YOUR MONEY ELSEWHERE!!! Spend your money where customer service matters! They don’t even have a customer service number! What a truly disappointing experience! From the tracking of the package to an exchange. Every other business offers an extended holiday return but not TRUE RELIGION! We will not be purchasing anything from this company moving forward.”

Helpful Report

Posted 1 year ago

“Haven't been able to get a straight answer after 4 weeks of returning merchandise by USPS. WOW. Hopefully, my return and My refund will be processed soon.”

Helpful Report

Posted 1 year ago

“I have ordered jeans from True Religion UK website. Or at least it appeared to be, though when I received the order confirmation, suddenly prices were in US $, not in UK £. The goods arrived but did not fit, so I have been requesting instructions for a return. In the UK by law the seller is obliged to accept and refund returns. Having emailed customer services, I keep receiving unhelpful responses merely referring me to the website policy and stating that the enquiry is closed, repeatedly. I can only assume that the emails are handled by an algorithm rather than a real person. In the past, I had ordered from True Religion many times and returned some orders, no problem. It seems that their policies have changed, their international deliveries have changed, and their customer service has collapsed. I like their product, but I can now see why some reviews consider the company a scam, because that's how it feels, especially for a high-end product. Really weird and super disappointing about a company that a few years ago seemed to have high reputation. I will now be pursuing this via customer trade protection authorities.”

Helpful Report

Posted 1 year ago

“Don't ever buy from this company, you will never get your money back .They never respond on emails. Worth company I ever bought.”

Helpful Report

Posted 1 year ago

“I have never purchased here first time and paid for expedited shipping. My package was delayed via Fed ex. I contacted customer service via text. Their only fake source of contact. The person was cowardly rude, and inconsistent with my concern. Everyone i know will not order from here because ive alerted them of the unworthiness and hassle it took to view and rationalize my concerns. I did not hesitate to say i will never shop from True Religion again nor tell anyone i was helped properly. Bad customer service.”

True Religion 1 star review on 21st December 2023

Helpful Report

Posted 1 year ago

“Your online texting person Victoria is very rude and obviously hasn’t been trained in customer service. She did not help with my issue at all. Going to loose customers having people like this”

Helpful Report

Posted 1 year ago

“I have ordered from here before with no problems. Now I have place an order for Christmas and have yet to receive my purchase. Reached out to customer service via email and have yet to get a response. Will not do business with them ever again.”

Helpful Report

Posted 1 year ago

“Love the brand, but the customer service suck. No live phone customer service. Just email which take too long for them to response. I order online, but return in store because it doesnt fit. You dont get refund at the store right away. They send your return back to the warehouse before you can get your refund. My problem is they haven't received the return item and it been 3 weeks. So I went back to the store and they cannot do anything but show me it was shipped. Make sure you get copy ot tracking and your receipt. Still waiting for my refund. Never will order again, too much hassle. Never order at true religion online, It's a headache and you might not get refunded for return merchandise. This is a expensive branded jeans with no phone customer service.”

Helpful Report

Posted 1 year ago

True Religion is rated 1.3 based on 401 reviews