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True Religion Reviews

1.3 Rating 361 Reviews
6 %
of reviewers recommend True Religion
Company Reviews Questions Metrics
1.3
Based on 361 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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Anonymous
Unverified Reviewer
“I placed an order 6/1/2020. Order canceled without reason. Refund never sent and no way to contact anyone. My refund is in limbo. Customer service is a joke noone responds to emails sent a month ago.”
Helpful Report
Posted 4 years ago
Kelly S.
Verified Reviewer
“I purchased the TR logo jogger and cropped top@$84/$80 on 05/26/20 and on 06/19/20 got an email showing them reduced to $29.99 each. I tried calling but due to COV19 customer service is email only. So I emailed them 4 different time with no reply. I just wanted to be refunded/credited the difference. Amd in case your wondering... I thought about returning the $175 outfit and reodering the $70. Out of town not enjoying my vacation because I feel like I got robbed. I am no longer confident about ordering online from True Religion 😔”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“clothing fits are really bad and the size charts are not accurate.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“When I purchased my items I never knew there customer care center was closed not till after purchase then I have been sending messages about my items and when I will be receiving them sent many messages finally after a few days and telling them I am going to report them they keep sending different tracking numbers that do not exist I do not have my money spent over 200 nor my items you know that is such a shame were are all going through hards times and trying to survive this panademic we should be trying to unite as a country and help each other not try to scam a person what a shame to the name to such a good product I love my true religion cloths good quality but poor customer service you think they would want the sales to survive alot of company's are barely staying afloat through these hard times I did not think they would go as steal from their customers”
Helpful Report
Posted 4 years ago
Mmel
Unverified Reviewer
“True religion refund all my item they said it’s not available after 1 month of waiting for my delivery I tried to call customer service offcourse no one response almost 10 times because I bought it 50% when they have online sale when there price change this is scam marketing”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I had absolutely no issues with my order. I ordered directly from the TR site. 3 pair of jeans that actually arrived 2days before expected delivery date. Order arrived UPS all 3 pair and appear to be great quality.”
Helpful Report
Posted 4 years ago
Mike C
Verified Reviewer
“Call me lucky i guess, but I’ve never had a problem with ordering, shipping or quality. I have 11 pair of TR jeans. Just ordered 4 more from the website and they all arrived within 2 weeks (even during COVID). Jeans are great and from my experience so is the process of buying them.”
Helpful Report
Posted 4 years ago
Leo
Unverified Reviewer
“I ordered a belt from true religion for about $100 and it was horrible quality. Fake $10 belts on amazon have higher quality, the metal feels like plastic, and the leather is a joke. I don’t recommend any of their products”
Helpful Report
Posted 4 years ago
Natalie Green
Unverified Reviewer
“They have not given me refund from returned goods and have ignored my correspondence, do not order from them... There customer service procedures are unprofessional and they are taking customers money”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“True Religion shipped my 3 tshirts and 1 pair of Jean's by UPS with a 10 day delivery date, then handed off my package to USPS which has added another 10 days which means my 3 tshirts and 1 pair of Jean's is taking 3 weeks to deliver....no explanation from CS....totally unacceptable, maybe take a page from Amazon's delivery....this will be my last purchase from True Religion ever.....”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I ordered a beautiful pair of $119.00 jeans and was sent a $39.00 pair instead. I sent the jeans back immediately and was quite upset about the mistake due to the obvious difference in price and the way the jeans I received looked, compared to the ones that I ordered. It has been at least 4 plus weeks since my return and I am still waiting for my money back. I phoned True Religion and verified that they received the wrong jeans back. Very disappointed. I should received a full refund when they received their product.”
Helpful Report
Posted 4 years ago
Barbara Smith
Verified Reviewer
“Customers stay away from this place because when you pay by cash or credit card they will give you store credit. They basically stole my money by giving me store credit when I had my receipt because they claim “the way their cashier rung up my items”. They lost a good customer. I am going too contact the BBB”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Bought husband jeans he’s had many pairs always been good quality. This pair frayed after a few washes. Been on to the live chat since November 2019 to be refunded absolute ridiculous customer service. No one gets back to you when they say they will. They are Adamant they refunded me I have proof from PayPal and the lady stated no refund EVER received. Disgusting service I’m having to pester staff every week rude staff who are unhelpful and really couldn’t give a sh*t. So I’m out over £100 a ripped pair of jeans and being told to wait.”
Helpful Report
Posted 4 years ago
Dolores Gonzalez
Verified Reviewer
“Your employee at Vacaville location was unfriendly and just rude. His name was Aron. I spent $387.06 . Didn't even get a thank you or a greeting when I entered the store. Will not shop at this location. I will drive to the Roseville location instead. At least they appreciate their customers!”
Helpful Report
Posted 4 years ago
Lisa
Verified Reviewer
“Bought jeans..... wore them about 5 times and after washing in cold on gentle, I pulled them out of the wash with a 3" rip in the fabric. UMMM.... these jeans are expensive because they are supposed to be "quality denim" Well these now unwearable jeans held up less time them cheep kmart junk!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Horrible customer service out sourced to the Philippines. Placed very2 large orders and oddly enough one was delivered and they HAVE NO RECORD of the second. Get big a rep who has a good grasp of the english language and that can look up orders places is a joke! I gave all emails I have used ever In my life of which all but 1 have never been used on TR website. They said there must be a typo in the email thAts why they can’t find it! But then they state they have no other way to find it! Insanity horrible customer service! We have spent over 4K in the last 2 months but EVERY ITEM WILL BE RETURN TO THEIR STORE PROMPTLY!!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“DO NOT BUY FROM THIS COMPANY - Same experience - bought items and they were unable to fulfil however they took the full payment out of my paypal. Advise to get your refund back if you used paypal - go through paypal dispute and if they tell you to close the paypal dispute for them to process your refund, please DONT! I was stupid enough to do that on one of my orders made in November and till date the refund has not been processed - they will lie to you that they have processed the refund but its all lies! Another order for refund has been escalated to Paypal - Paypal demanded a refund from True Religion, they send Paypal an echeque! that was like 5 days ago. Paypal contacted me yesterday that the echeque didn't clear! Paypal is now demanding another refund. Please be warned, stay off this site . Fola”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Ordered for a Christmas present which didn't happen ok then may it will be here for his birthday no still waiting!! ordered same 3 items in various sizes on 3 different occasions as they sent whatever they thought randomly to me at the same time keeping my money. Whilst I trusted that they would refund me and resend correct item they havent ! still waiting on 3 refunds. Called CS, emailed and chatted online all hopeless as the CS do not have the power to resolve anything they are just there to say my apologies which is a little annoying rather than helpful”
Helpful Report
Posted 4 years ago
Lucy Barr
Unverified Reviewer
“Slow and unhelpful...still not been refunded over 3 weeks after sending back ...”
Helpful Report
Posted 4 years ago
Debbie
Verified Reviewer
“The amount of time it takes to have a refund is totally unacceptable .... they received the goods back 25 days ago and I still haven’t had a refund! I have emailed and phoned on numerous occasions.. they have no answers other then the warehouse haven’t scanned them through yet. They have no complaints procedure either. A good product but make sure you only order exactly the size you need ... unless you can afford for them to keep your money for an indefinite amount of time... will never use them agin!!”
Helpful Report
Posted 4 years ago
True Religion is rated 1.3 based on 361 reviews
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