Trust Panda Reviews

Name: Trust Panda
Address: 19 David Avenue, 19 David Avenue, North Ryde
Rating: 4.94

4.9 Rating 798 Reviews

99 %

of reviewers recommend Trust Panda

Company Reviews

Product Reviews

Metrics

4.9

Based on 798 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Anonymous

Anonymous // 01/01/2019

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“Trust Panda provides outstanding customer service, communication, efficient order processing, instant dispatch, and then follows through on deliveries to ensure customer satisfaction. Looking forward to recommend them to more friends and colleagues!”

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Posted 2 years ago

“Fast delivery and well packaged. Thank you!”

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Posted 2 years ago

“I ordered an item based on a specification section, which was incorrect, these guys picked up on the error and immediately corrected the situation, with no stupid arguments or fake denials,they sent the correct items out and also sent a return parcel, my customers say it's not about when mistakes happen, its how a supplier responds to rectifying a situation when it goes pear shape. Their response was exceptional- five stars. Highly recommend.”

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Posted 2 years ago

“Purchasing and pickup was smooth sailing with no issues, thanks guys!”

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Posted 2 years ago

“Great service and extremely fast delivery”

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Posted 2 years ago

“Very quick shipping and fair prices. Would recommend.”

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Posted 2 years ago

“It was great”

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Posted 2 years ago

“This is my second key I purchased over the years. Fast delivery, well packaged. It works as advertised.”

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Posted 2 years ago

“The quality of the products that Trust Panda supplies is exceptional. This extends to their giveaways as well.Along with prompt delivery”

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Posted 2 years ago

“customer service is exemplary - so many other companies could learn a thing or two from these guys”

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Posted 2 years ago

“Very good customer service, item arrived very quickly.”

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Posted 2 years ago

“Order process was easy and quick. Had a query which was answered by phone very quickly and satisfactorily. Item arrived by post quickly and installation and set up process was straightforward. I am very happy with the item and feel much more secure with any online activities now as I have confidence that any problems will be quickly detected and damage prevented. Peace of mind is very important when using online processes at any age, but particularly for the very elderly as much of this does not come easily as it was never a part of every day education as it is now for the younger generations”

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Posted 2 years ago

“Everything was fine. Documentation regarding yubikeys is a bit scarce, but that's not really trust pandas fault. Was a bit cheeky asking for $5 postage when I just dropped $270 on 3x yubikeys, but it is what it is. Postage was simple and quick though.”

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Posted 2 years ago

We really appreciate you taking the time to share your feedback on our service. Based on customer feedback we took a decision to "unbundle" the cost of shipping from our product prices several years ago given this works out significantly cheaper for customers that purchase more than one item. Our shipping charges are set simply on a "cost recovery" basis and at the moment given recent carrier price increases and fuel surcharges that are in excess of 10% do not currently cover the shipping charges we incur for your order. We've noted and will continue to assess customer feedback on our approach. ~AD

Posted 2 years ago

“Smooth process, speedy delivery. About to place my 3rd order with them :)”

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Posted 2 years ago

“Very fast postage and secure packaging, thank you! We will be ordering more from you shortly!”

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Posted 2 years ago

“Simple checkout and fast shipping, what more do you want from a trusted seller.”

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Posted 2 years ago

“Easiest online buying experience ever. Rapid follow-up with proper aftersales service, and delivery tracking advice.”

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Posted 2 years ago

“Quick delivery with no issues.”

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Posted 2 years ago

“Prompt service and tracking all good. Item as described. Thx for the free pen:)”

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Posted 2 years ago

“Package arrived opened, most likely due to shipping, and Andrew from Trust Panda responded promptly and without hesitation, ensuring a new replacement was sent immediately and returning of the old easily. Excellent service - will buy again. Thank you!”

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Posted 2 years ago

Trust Panda is rated 4.9 based on 798 reviews