Trust Panda Reviews

Name: Trust Panda
Address: 19 David Avenue, 19 David Avenue, North Ryde
Rating: 4.94

4.9 Rating 798 Reviews

99 %

of reviewers recommend Trust Panda

Company Reviews

Product Reviews

Metrics

4.9

Based on 798 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Anonymous

Anonymous // 01/01/2019

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“Helpful with technical questions, be patient with customer and quick delivery.”

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Posted 3 years ago

“Fast delivery. Product was as described. Freebies were nice but unnecessary.”

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Posted 3 years ago

“First of all I have to admit that I might not be the right person to compose an unbiased review on IronKeys. The reason for that is that I love these drives and have been using them extensively since May 2008...all five of them. After initialisation they supposed to be genuinely cross-platform devices but I only used them on Macs without any issues all. The various certifications for encryption strength, operating shock resistance and temperatures as well as temper proofing is somewhat meaningless to me as there is no easy and effective way for mere mortal end users like myself to check and verify them. I am certainly not going to test the input of ten incorrect passwords which would reset the drive in an attempt to protect it from brut force attack. I guess I just trust these data blindly as listed on the manufacturer's Data Sheets. But hey if these drives are good enough for the US DoD and NATO forces to be used and deployed in military conflicts it should be good enough for me too. I have read on various forums that these devices either, water repellent, water resistant, or water proof. I am not sure about that either but I certainly would not include them in my scuba gear. Thanks to the nice people at Trust Panda my latest addition to my ever growing IK family is their D300S model. The initialisation was a breeze. Quick, easy and absolutely painless. The layout of the Control Panel is simplified in comparison to earlier versions and is very user friendly containing only useful tools and information. Navigating between the outer software and the encrypted data partition is very easy. I find it particularly useful (for my purposes at least) that all data manipulations happen on the drive itself without leaving any trace of it on the host machine! While the shape and size have not changed much in 14 years these newer iterations of IK are heavier than earlier generations possibly due to the Zinc housing as opposed to Aluminium. I like that as there is something nice and reassuring about holding a chunk of hardware in your hands with some substance to it. In my view it would still qualify for EDC use. Some people complain about the detachable cap which can be misplaced or lost. I can see their point but I myself never had any issue with that. In any case it can be remedied with a relatively minor modification (see pix below) but I suppose it might void the warranty so be careful before embarking on such undertakings. Sure one could buy larger data storage for less $$$ and still in the same form factor but it is my contention that those would not be anywhere as safe and lasting as the IronKey devices. Kudos for Kingston for carrying the torch and keeping the spirit alive!”

Trust Panda 5 star review on 26th May 2021

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Posted 3 years ago

“Great service thank you”

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Posted 3 years ago

“Ordering was quick and easy, order was thoughtfully and nicely packaged. Thanks!”

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Posted 3 years ago

“A great tool to keep the baddies out!”

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Posted 3 years ago

“Shipping so fast it might as well have shipped from my neighbours house”

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Posted 3 years ago

“Fast shipping, very nice and polite team with great communication. They also beat their own price on amazon prime, as well as everyone else including delivery. IDK, can't go wrong, I even went back for a second order.”

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Posted 3 years ago

“Fast and simple ordering process - ordered mid morning and received breakfast time next day, clear and useful status updates, beautiful packaging”

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Posted 3 years ago

“There is far too much packaging for such a small item: the Yubikey I purchased is about a centimetre in size but it arrived inside a plastic package inside another package which itself was inside a thick padded envelope that was over 20cm in size. There were various other inserts I didn't want included that giant envelope. I feel guilty about the amount of waste this order generated.”

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Posted 3 years ago

Hi Charles, We've worked for a very long time over many iterations to optimise our customer experience and this is the first time we have ever had negative feedback in relation to our packaging. The size and type of packaging we currently use is designed to ensure successful arrival at the destination in addition to ensuring you are confident the security product you ordered has not been tampered with in transit. We are working with our carriers to address their inconsistent ability to deliver smaller packages but at this stage they have advised us that smaller packaging is likely to cause loss of product in the supply chain and subsequently affect delivery timeframes. We appreciate you taking the time to provide a review as it informs our ongoing product development cycles and will be taken in to consideration in the next iteration of our packaging. Allan

Posted 3 years ago

“Received the Product in a very quick and timely manner.”

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Posted 3 years ago

“Was a simple and easy transaction with very fast postage, I think from the time I ordered to delivery was about 2 business days. Will definetly order again in the future.”

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Posted 3 years ago

“Shipping was fast and safe, and am extremely happy with the two keys that I purchased. I have already recommended this to some people. Thank you.”

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Posted 3 years ago

“Very impressed with Trust Panda. I found there website very easy to use which allowed me to purchase the product I was after. The product arrived on time as stated. The ease and use of the product has been great so far.”

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Posted 3 years ago

“I couldn’t be happier with the product and service from Trust Panda. The entire process was smooth and professional. They certainly live up to their company name.”

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Posted 3 years ago

“Called me up to make sure i was a real person and company, love that, friendly and helpful, shipped and delivered in a flash, thanks guys :)”

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Posted 3 years ago

“Trust Panda service is amazing. The staff are so friendly and were able to get my delivery out the same day. Fastest retail service I've ever had!”

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Posted 3 years ago

“Terrific, very easy to order and the delivery was the fastest delivery from an on-line purchase I have had. Well done and thank you. Kevin B”

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Posted 3 years ago

“Great service, needed a yubikey to make my life a little more secure, found trust panda and saw that they are located here in Australia. After confirming their pricing was inline with what I wanted, I ordered. My yubikey was sent promptly, and so arrived within 2 days. Key was well packaged, with a nice unboxing branding experience. Will definitely buy from Trustpanda again.”

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Posted 3 years ago

“Excellent service, well worth the value and fast easy delivery”

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Posted 3 years ago

Trust Panda is rated 4.9 based on 798 reviews